On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Booked a holiday over the telephone with Cara and found it a lovely, personable straightforward experience. I saw a holiday online and I really didn’t have the energy to travel into the branch. I fe... Mehr ansehen
Unternehmen hat geantwortet
Enjoy visiting shop in town. Staff are friendly and very helpful 🙂 are prepared to search all destinations and hotels until they find the right place and budget you have for your holiday.
Unternehmen hat geantwortet
We saw Molly who we have dealt with before. She recognised us and gave us a lovely welcome. Very efficient as usual. Answered all our queries and we were delighted to sign up for an 11 day holiday to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Reisebüro
- Kreuzfahrtgesellschaft
- Kreuzfahrt-Reisebüro
- Anbieter von Kulturreisen
- Geldwechselservice
- Reise-Aggregator
Vom Unternehmen geschrieben
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktinformationen
14 Low Ousegate, YO1 9QU, York, Vereinigtes Königreich
- 01904 310007
4.9
Hervorragend
878 Bewertungen
Bittet Kunden um Bewertungen
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Warm and welcoming On the 2 occasions we've visited the…
On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable and professional. The staff we dealt with were very patient and answered all my queries in a calm and friendly manner. The staff are a credit to the company, which is hard to find these days well done everyone 👏
11. Juli 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Well this vist was good but sometimes…
Well this vist was good but sometimes it's not sometimes of the staff can be a bit lacks
17. Juli 2026
Antwort von Hays Travel - York
David Hirst,
Thank you for your feedback. We appreciate you taking the time to share your experience and we're glad this visit was good. We'll certainly take your comments on board.
Kind Regards
Hays Travel York
Antwort von Hays Travel - York
Pauline Walters,
Thank you for your kind words! We are so pleased to hear that you consistently receive excellent service and that our team member made such a positive impression. We truly appreciate your feedback.
Kind Regards
Hays Travel York
Antwort von Hays Travel - York
Denise,
Thank you for your wonderful feedback! We are so pleased to hear that our agent provided friendly service and found you the best deal.
Kind Regards
Hays Travel York
Enjoyable Holiday Booking Experience
Hays Travel Low Ousegate York, are always efficient and helpful when booking a holiday. Being a regular customer its always a pleasurable experience with great staff.
9. Juli 2026
Antwort von Hays Travel - York
Keith Watson,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently find our team efficient and helpful when booking your holidays. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel York
Antwort von Hays Travel - York
Paul Ferguson,
Thank you for your wonderful review! We are so pleased to hear that you found our service quick and efficient, and that we were able to provide you with a great range of flight options.
Kind Regards
Hays Travel York
Underwhelmed with booking
I spoke to Sophia in the York branch and she was very helpful and knowledgeable. She found us what looks like the perfect holiday for our family. I could not fault her. However I emailed the York branch to book the holiday and unfortunately Sophia was not working. So I went ahead and booked with someone else and it was a disaster. We got the wrong hotel booked it was very confusing booking it then we got the right holiday and it was more money I didn’t get the same level of customer service I had had with Sophia. She would look at different dates to see which was the best deal. So I’ve booked a holiday I’m not convinced is the best deal. Very underwhelmed with it all. I wish I had just waited to book it through Sophia herself but wanted to make the most of the 0 deposit
11. Juli 2026
Antwort von Hays Travel - York
Hayley,
Thank you for sharing your feedback. We're delighted to hear that Sophia provided you with such excellent service. Thank you for taking the time to speak with us about your booking experience, I am glad we managed to resolve any issues :)
Kind Regards
Hays Travel York
Dealt with my query in a timely fashion…
Dealt with my query in a timely fashion and was happy with the suggestions for my holiday
2. Juli 2026
Antwort von Hays Travel - York
Rachel Harris,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you promptly and provide helpful suggestions for your holiday.
Kind Regards
Hays Travel York
Exceptional service and advice
Exceptional service and advice. A real pleasure to book a holiday with Hayes.
8. Juli 2026
Antwort von Hays Travel - York
Michael,
Thank you so much for your wonderful review! We are delighted to hear that you found our service and advice exceptional, and that booking your holiday with us was a pleasure.
Kind Regards
Hays Travel York
Antwort von Hays Travel - York
Jane king,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive great service from us. We truly appreciate your kind words.
Kind Regards
Hays Travel York
Wonderful young lady who dealt with my…
Wonderful young lady who dealt with my holiday booking
7. Juli 2026
Antwort von Hays Travel - York
Jean,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you had such a positive experience with the young lady who assisted you with your holiday booking.
Kind Regards
Hays Travel York
Always helpful
5. Juli 2026
Antwort von Hays Travel - York
Thank you for your kind words :)
Hays Travel York
Antwort von Hays Travel - York
Thank you for your kind words :)
Hays Travel York
Enjoy visiting shop in town
Enjoy visiting shop in town. Staff are friendly and very helpful 🙂 are prepared to search all destinations and hotels until they find the right place and budget you have for your holiday.
3. Juli 2026
Antwort von Hays Travel - York
Mr Carl Abbey,
Thank you for your wonderful feedback! We are so pleased to hear that our staff were friendly and helpful in finding the perfect holiday for you within your budget. We truly appreciate your kind words.
Kind Regards
Hays Travel York
As always Ruby was very efficient
As always Ruby was very efficient, friendly and amusing.
3. Juli 2026
Antwort von Hays Travel - York
Richard,
Thank you so much for your wonderful review! We are so pleased to hear that our team member was efficient, friendly, and amusing.
Kind Regards
Hays Travel York
We called in the York store to book…
We called in the York store to book another coach trip with Alpha travel, spoke to a girl called Molly, we have booked with her before many times, nothing complicated more a formality, always a smile from the rest of the staff and another nice experience.
2. Juli 2026
Antwort von Hays Travel - York
John,
Thank you for your lovely review! We are so pleased to hear that you had another nice experience and that our team provided excellent service. We appreciate your continued loyalty.
Kind Regards
Hays Travel York
The staff are very friendly and honest
The staff are very friendly and honest, sorted me out with what I wanted.
2. Juli 2026
Antwort von Hays Travel - York
David,
Thank you for your wonderful review! We are so pleased to hear that our staff were friendly and helpful in assisting you with what you wanted.
Kind Regards
Hays Travel York
Molly was amazing as usual
Molly was amazing as usual, she has booked a few holidays for me now & I will continue using her in future. Very helpful, informative & friendly.
1. Juli 2026
Antwort von Hays Travel - York
Beverley,
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently have such a positive experience with us and that you find our team helpful, informative, and friendly. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel York
Antwort von Hays Travel - York
Thank you for your kind words :)
Hays Travel York
Excellent service by Molly.…
We saw Molly who we have dealt with before. She recognised us and gave us a lovely welcome. Very efficient as usual. Answered all our queries and we were delighted to sign up for an 11 day holiday to Rome.
Molly is a great asset to Hays.
30. Juni 2026
Antwort von Hays Travel - York
Hello,
Thank you for your wonderful review! We are so pleased to hear that our team member provided such a lovely welcome and was efficient in answering all your queries. We are delighted you signed up for your holiday to Rome.
Kind Regards
Hays Travel York
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