Went in to buy a new sleeping bag and got excellent advice on what would be suitable. Lee was highly knowledgable and happy for me to take bags out of their cases to properly see them and he was then... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was welcomed in store with smiles and we had a lovely bit of chat. I was collecting a reserved item and was served promptly by Charlotte and Lee. The staff were all very personable which is admi... Mehr ansehen
Unternehmen hat geantwortet
I was so disappointed to hear the store is closing, I’ve had nothing but a great experience from this store. Today we went to kit up for our Arctic trip and was helped by Lee who was the most sound gu... Mehr ansehen
Unternehmen hat geantwortet
Both me, my partner and my friend went in to Shrewsbury Store 04/04/2026 this was yesterday and we were made to feel very uncomfortable. From the moment we walked in we were followed around by staff a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Outdoor-Kleidung und ‑Ausrüstung
- Aktivbekleidungsgeschäft
- Taschen- und Gepäckfachgeschäft
- Campingausrüster
- Laufsportgeschäft
- Schuhgeschäft
Über Blacks - Shrewsbury
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktinformationen
27-28 Shoplatch, SY1 1HS, Shrewsbury, Vereinigtes Königreich
- 01743 297272
4.9
Hervorragend
697 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Lee was great
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Best store in Shrewsbury
I was so disappointed to hear the store is closing, I’ve had nothing but a great experience from this store. Today we went to kit up for our Arctic trip and was helped by Lee who was the most sound guy, great advice and really looked after us. Staff are always so kind, polite and helpful here. Thank you. Will be sad to miss this core store in Shrewsbury.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Visited the store today to purchase sandals
Visited the store today to purchase some sandals for my daughter. Lee was really polite and helpful. Thanks for your great customer service.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great experience!
I was welcomed in store with smiles and we had a lovely bit of chat.
I was collecting a reserved item and was served promptly by Charlotte and Lee.
The staff were all very personable which is admirable in the circumstances as they know the store is closing in September.
Good luck all X
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Had in store what I wanted
Had in store what I wanted. Pity the store will be closing for good in September
13. Juni 2026
Antwort von Blacks - Shrewsbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
New Hiking Shoes
Was assisted by Lee when buying new hiking shoes. He was very knowledgeable about the ranges and I ended up purchasing the same model as he was wearing.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent customer service from Dan
Excellent customer service from Dan. We arrived shortly before closing time but even so Dan took the time to provide a choice of sizes to make sure I had the correct fit.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
New shoes
Lee was the goat helpinge select the perfect shoe. Super knowledgeable!
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Lee was lovely and helpful and helped…
Lee was lovely and helpful and helped me find some boots that should fit my needs perfectly. he wasn't too pushy about just making a sale and took the time to help me figure what I need
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Really helpful advice from Lee today…
Really helpful advice from Lee today when choosing camping gas.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Went in to buy a new sleeping bag and…
Went in to buy a new sleeping bag and got excellent advice on what would be suitable. Lee was highly knowledgable and happy for me to take bags out of their cases to properly see them and he was then more than happy to re-pack them for me!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Good choice of clothing despite being a…
Good choice of clothing despite being a closing down sale. Staff very helpful.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Knowledgeable and helpful staff
Visited the store looking for children’s walking shoes. After several failed attempts at finding help locally, finally walked out with 2 new sets of walking boots! Lee was polite, knowledgable and accommodating, a welcome relief in customer service!
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great customer service made sure I got…
Great customer service made sure I got the correct size shoe - thanks Lee
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Immy was very helpful choosing sandals!
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent staff
12. Juni 2026
Bewertung ohne vorherige Einladung
Lee was fab
Lee was fab ! Very knowledgeable and kind and helpful
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent customer service.
I was looking to buy a pair of hiking shoes. Blacks Shrewsbury had an excellent range with very competitive pricing. We were assisted by Lee on the day. Lee had excellent knowledge of the range that they stocked and provided excellent customer service. I was able to try a range of shoes in the store before purchasing the pair that I did. An excellent customer experience. It is a real shame that the store is closing down.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Wide range of shoes
Very impressed with the wide range of walking shoes that were in stock. Lee and his colleagues were incredibly helpful and were full of great advice.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Very professional and competent staff
Despite the threat of closure of store and loss of job Lee was really helpful in finding me a suitable pair of trainers. He clearly knew his stuff. He was very helpful and very professional throughout. A credit to the company.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
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