It's such a shame the shop in Basingstoke is closing down. They have a massive selection of good quality goods and are always friendly and helpful.
Unternehmen hat geantwortet
Standort
Standort wechselnFestival Place SC, Festival Way, RG21 7LJ Basingstoke Hampshire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... Mehr ansehen
Unternehmen hat geantwortet
Huge thanks to Emmanuel and John for their assistance in helping me find some new walking boots this afternoon for an upcoming walking challenge. Definitely went the extra mile (no pun intended) to en... Mehr ansehen
Unternehmen hat geantwortet
Really great service. Good advice, good explanation of the differences in design. Many thanks to Nion for diving in and out of the stockroom grabbing many pairs of trainers due to an inept old bl... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Outdoor-Kleidung und ‑Ausrüstung
- Aktivbekleidungsgeschäft
- Taschen- und Gepäckfachgeschäft
- Campingausrüster
- Laufsportgeschäft
- Schuhgeschäft
Über Blacks - Basingstoke
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktinformationen
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, Vereinigtes Königreich
- 01256 636561
4.9
Hervorragend
1209 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Nion was very helpful and friendly.
Nion was very helpful and friendly.
Credit to the store
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
John was extremely helpful in choosing…
John was extremely helpful in choosing a backpack, including testing a set of walking poles to ensure the selected item met all my needs. Such knowledgeable, professional help was invaluable. Thank you John!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Nion was super helpful with our…
Nion was super helpful with our daughter choosing a coat
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Called to check stock for 2 bags I…
Called to check stock for 2 bags I urgently needed, Jack confirmed they had stock and would put 2 aside for me. Really helpful and got me out of a massive hole.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
We went back to Blacks for another pair…
We went back to Blacks for another pair of boots and, like last time with my son, Jack was super helpful and knowledgeable. Thank you so much.
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service from Nion and he was very…
Great service from Nion and he was very knowledgeable about the products
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Jack
Jack, was very helpful and knowledgeable and kind. It was a great experience.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service!
Emanuel was really friendly, helpful and professional when helping me select a new pair of walking shoes. I had been having difficulty selecting a pair that fits at other shops and everyone I encountered in the shop was very friendly, and helpful.
I left the shop thinking I will definitely be back for other outdoors purchases, and will prioritise this shop over other, closer options to make sure I make the right decision when buying gear.
Thanks again Emanuel and all the best!
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Nion was extremely helpful
Nion was extremely helpful. Knew where everything was. Polite and pleasant. Quick and accurate service.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Thank you to Emmanuel and John!
Huge thanks to Emmanuel and John for their assistance in helping me find some new walking boots this afternoon for an upcoming walking challenge. Definitely went the extra mile (no pun intended) to ensure that they were the right boots for me. Very happy with my purchase and also the service/knowledge they provided.
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great customer service and very helpful…
Great customer service and very helpful & informative.
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Amazing experience
Amazing experience. Shopping for DOE and the help was really useful and we had great advice.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Nion helped me take advantage of a…
Nion helped me take advantage of a special offer to get 2 items I wanted.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Nion is a legend hes very helpful and I…
Nion is a legend hes very helpful and I brought loads of stuff with hes help
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great service by Nion in Basingstoke
Great service by Nion in Basingstoke - very helpful with the changing room and service at the till
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great customer service and range of product
Tracey was extremely helpful on our visit today and helped in choosing walking boots for my partner.
She was knowledgeable and friendly.
We were passed onto Jack at the checkout who was also friendly and helpful.
The store offered a great range of product
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Julie in the Basingstoke shop was fantastic
Julie in the Basingstoke shop could not have been more knowledgeable, helpful and cheerful. Exactly the type of person who should be representing you. Thank you Julie!
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Nion was very helpful and went the…
Nion was very helpful and went the extra mile for us, bought some bulky items and he carried them to the till for me whilst I was still shopping, which made for a nice added touch
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Amazing Store
It was an amazing store and everyone was so kind. The person who helped us was Nion and he was an absolutely wonderful person. He helped us to pick rucksacks and checked everything for us so we got the best items.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Julie and John were amazing!
Julie and John were amazing!
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Blacks - Basingstoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
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