I had a really great experience purchasing my couch at sofology in White City. Leanne especially was amazing, going above and beyond for my families needs and wants.
Unternehmen hat geantwortet
Standort
Standort wechselnWhite City Retail Park, M16 0RP Manchester, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... Mehr ansehen
Unternehmen hat geantwortet
A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... Mehr ansehen
Unternehmen hat geantwortet
I just found.d the whole experience very pleasant, the salesman was so helpful and of course the coffee helped me enjoy sitting in my soon to be new chair. I would recommend sofology.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktinformationen
White City Retail Park, M16 0RP, Manchester, Vereinigtes Königreich
4.8
Hervorragend
2168 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
No refund on my deposit 😡😡
No refund on my deposit 😡😡 the worst firm I have ever had the experience of dealing with they owe me £327 the only way you can help is to refund my money because I cancelled within 24 hours of cooling of period because the suite was to big 😡😡
13. April 2026
Antwort von Sofology - Manchester
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Antwort von Sofology - Manchester
Thanks for this fabulous review. We appreciate you sharing it with others!
A very helpful and patient service from…
A very helpful and patient service from Happy at Sofology Old Trafford
12. April 2026
Antwort von Sofology - Manchester
Hi there, thank you for your review. Another great review for Happy, we will make sure to pass this on! Have a nice day.
Hannah and staff made the experience…
Hannah and staff made the experience enjoyable and laughable the was very patient with myself
4. April 2026
Antwort von Sofology - Manchester
Hello, thank you so much for your review. We are so happy to hear this!
Sofology assistant (Rose) was very…
Sofology assistant (Rose) was very friendly and knowledgeable and gave good advice and was patient too. Made the experience great
4. April 2026
Antwort von Sofology - Manchester
Hi there, thank you for your review. Another great review for Rose, we will make sure to pass this on! Have a nice day.
Antwort von Sofology - Manchester
Thank you for awarding us 5 stars Karren!
Great staff and easy to order
Made feel very welcome at the White city Manchester store
Easy to order and advisor (Happy) explained everything and showed us the colour we wanted on another sofa as we hadn’t seen a sofa in that colour
31. März 2026
Antwort von Sofology - Manchester
Thank you for sharing Adele!
Antwort von Sofology - Manchester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Exceptional service
Extremely warm, friendly & exceptionally knowledgeable service from Leanne & her colleagues at White City Manchester. An absolute asset to Sofology
29. März 2026
Antwort von Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Leanne was amazing
Leanne was amazing, really helpful and patient while we decided. She even stayed later to make sure we were happy and didn’t rush us!
Thank you!
24. März 2026
Antwort von Sofology - Manchester
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Antwort von Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Justine. Have a great day 😊
Exceptional experience
Great experience - again! Extremely good customer service and overall experience yet again. We had tried multiple other shops before and were put off by the pushy salesmen following us around.
Will, who served us, was very helpful, very friendly and the best assistance I have ever received in a store. The process of buying our sofa was simple and I would strongly recommend this store and specifically will for an easy and enjoyable experience.
22. März 2026
Antwort von Sofology - Manchester
Hi there, thank you for your review. Another great review for Will, we will make sure to pass this on! Have a nice day.
We was greeted on arrival by a…
We was greeted on arrival by a gentleman called Happy. No pressure sales , No one follows you around , which i like . We bought a 3 seater and a 2 seater sofa . We served by Happy. Top guy made the sale very easy and explained everything. Very happy
22. März 2026
Antwort von Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Happy. Have a great day 😊
Antwort von Sofology - Manchester
Hi there, thank you for your review. Another great review for Happy, we will make sure to pass this on! Have a nice day.
I have ordered 4&2 seater sofa set and…
I have ordered 4&2 seater sofa set and I have asked the sales guy when is delivery I have been told that latest on 21st March 2026 Saturday,I requested that we have Eid celebrations coming on Friday so please can you deliver before 19th which is today they said I have added the note, we will
Do our best this commitment was at time of sale now today I got text message says 27/03/26 delivery I am socked I have been promised something else ,I have called customer centre they spoke showroom manager and then the lady give me call manager form Trafford showroom she said we can’t do anything cause delivery team is different and I have been promised by showroom sale team at the time of sale now they says we don’t have early delivery dates that totally annoying and wrong communication with customer. They want to make sale and sale is done with false delivery commitments very poor experience not happy at all.
now we don’t have sofa at home on this weekend on our Eid celebration and invited guests already every thing is ruined by Sofology team wrong commitment.
8. März 2026
Antwort von Sofology - Manchester
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your order details.
Antwort von Sofology - Manchester
Thanks for this review. We appreciate you sharing it with others!
All staff in store were so helpful and…
All staff in store were so helpful and a delight to chat to ...talked us through everything..And Will who looked after us was a smiling friendly helpful young man Thsnk you
14. März 2026
Antwort von Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Quality products and Service
We had a very welcoming, professional and efficient visit to Sofology Manchester, AL who assisted us was great, he answered all our questions, provided us with all the information we needed, we felt comfortable purchasing 2 beautiful sofas, very nice personality, pity we could only view pics online but we understand all stores cannot have all products, AL made sure we viewed swatch of leather to ensure we picked colour, some colours differ from online pic, he gave us specific measurements and explained we had 48hr to amend order, we were able to pick a specific date in the future which was really helpful, last leather sofa I bought from serology has lasted as looks like new after almost 20 yrs, well worth the price
11. März 2026
Antwort von Sofology - Manchester
Thank you for this amazing review!
This is our 2nd sofa from sofology
This is our 2nd sofa from sofology. The staff in the store were really helpful. We also found the sofa to be cheaper than most places,
8. März 2026
Antwort von Sofology - Manchester
Thank you for sharing your experience!
He was sp good in explaining the sofa…
He was sp good in explaining the sofa typws to me.
11. März 2026
Antwort von Sofology - Manchester
Thank you for this great review!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.