The store was well set out and inviting, the staff were friendly and helpful and gave us space and time to consider our choice. Special thanks to Raza at the shop in Brent Cross who was superb and gav... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Mehr ansehen
Unternehmen hat geantwortet
Lovely lady helped me by Offering lots of options with prices when I told her what I was looking for. Helped me set up account to view everything online. Offered me a hot or cold drink. Talked me... Mehr ansehen
Unternehmen hat geantwortet
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktinformationen
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Vereinigtes Königreich
4.7
Hervorragend
2814 Bewertungen
Bittet Kunden um Bewertungen
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Deliberately Misleading information
We were going to buy our new sofas as we bought our old sofas 2 x 3 seaters about 8 years ago. We were told if we buy the extra sofa insurance it will be unlimited repairs. We left sofology to look in a few more shops to compare sofas and prices and we were told that there is no such thing as unlimited repairs it was a lie. I went back into sofology and spoke to a different member of staff who also tried convincing me it was unlimited repairs they both said 100% even if it went over the price of the sofa, I asked to see it in writing and in the small print it clearly says that the extra insurance will only cover up to the price of the sofa at the time we bought it and because of this sofology has now lost us as customers. 2 different members of staff in the same store blatantly lied to my face I will be spreading the throughout family and friends about this.
29. Dezember 2025
Antwort von Sofology - Brent Cross
Hi Anthony, we are sorry that we have lost the chance to show you how amazing we can be. We have passed on your feedback to the store. Take care.
Antwort von Sofology - Brent Cross
Thanks Mrs Johnson, we will take it as this is a 5 star review and not a 1 star review. :-)
the staff were very helpful
the staff were very helpful, and friendly
and explained everything to me in great detail
30. Dezember 2025
Antwort von Sofology - Brent Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Antwort von Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Excellent help and knowledge
Excellent help and knowledge, also guidance to choose what would work best for me
29. Dezember 2025
Thank you sasan
Thank you sasan.
He was amazing great customer service great attitude. He made the whole process go very smooth thanks a lot to Sofology to have managers like Sasan. Thank you
29. Dezember 2025
Antwort von Sofology - Brent Cross
Thank you so much for taking the time to share your feedback with us.
Raza and his colleagues were all superb.
29. Dezember 2025
Antwort von Sofology - Brent Cross
Thank you so much for taking the time to share your feedback with us.
Professional and efficent service
29. Dezember 2025
Antwort von Sofology - Brent Cross
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
friendly and 'good…
Helal was very friendly and 'good looking' - his words!
Efficient and helpful and made it a nice shop. Jimmy was efficient and tied up order very quickly and also super friendly. Really nice chaps.
26. Dezember 2025
Antwort von Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Antwort von Sofology - Brent Cross
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Amazing service from Mariana from the…
Amazing service from Mariana from the Brent cross store.
19. Dezember 2025
Antwort von Sofology - Brent Cross
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
We were pressured to place an order by…
We were pressured to place an order by Raza for a sode to be able to guarantee a delivery date before Xmas. We later checked on the app which stated delivery date of end of January 2026. We raised this issue in several occasion and week later we still don’t have a response from sofology.
13. November 2025
Antwort von Sofology - Brent Cross
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Amazing sofas meet Raza who was very…
Amazing sofas meet Raza who was very helpful with everything . Amazing service
18. Dezember 2025
Antwort von Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Antwort von Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
I met with Philip on two occasions to…
I met with Philip on two occasions to discuss various options. I fond him extremely helpful, knowledgeable & he was a pleasure to deal with. Thanks again Philip.
16. Dezember 2025
Antwort von Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Raza made the experience so easy and…
Raza made the experience so easy and was super helpful in assisting with our purchase! Even more so since this was our first time buying a sofa!
4. Dezember 2025
Antwort von Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Raza, we will make sure to pass this on! Have a nice day.
Antwort von Sofology - Brent Cross
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Thank you Jimmy
My experience in Sofology Brent Cross was fantastic and it was all down to Jimmy! He was so helpful and so patient and we ended up leaving with a sofa that we absolutely love. Never felt like a salesman, it was more like buying from a friend. I'll definitely be back!
15. Dezember 2025
Antwort von Sofology - Brent Cross
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Antwort von Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Antwort von Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Philip, we will make sure to pass this on! Have a nice day.
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