I actually assumed it is a very quick way to buy the halal meat. I ordered the meat on 31st of July and expected it on Tuesday as I had couple of guests on Thursday, so plenty of time to prepare t... Mehr ansehen
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Das sagen Bewerter
To be honest wasn’t thinking an online butcher could work but wow great quality great service i’ll be coming back again and recommending them !!!
Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... Mehr ansehen
Unternehmen hat geantwortet
Unfortunately I have to now out my review as low, this is a shame as I am a long time customer with the meat shop but our latest experience has been one of frustration. Our order arrived 3 days late.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!
Kontaktinformationen
328 High Street North, E12 6PH, London, Vereinigtes Königreich
- 07774231609
- info@onlinemeatshop.com
- onlinemeatshop.com
4.2
Gut
680 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Best marinations and customer service…
Best marinations and customer service had a really good experience thank you OnlineMeatShop
8. August 2026
Bewertung ohne vorherige Einladung
The marinated jerk chicken legs I…
The marinated jerk chicken legs I ordered were for lack of words divine
11. August 2026
Bewertung ohne vorherige Einladung
Very good meat I recommend to everyone…
Very good meat I recommend to everyone atlesst one time
4. August 2026
Bewertung ohne vorherige Einladung
This is perfect service I live in a…
This is perfect service I live in a very remote area but my meat got to me cold via dpd amazed
6. August 2026
Bewertung ohne vorherige Einladung
To be honest wasn’t thinking an online…
To be honest wasn’t thinking an online butcher could work but wow great quality great service i’ll be coming back again and recommending them !!!
10. August 2026
Bewertung ohne vorherige Einladung
It was a good experience and the food…
It was a good experience and the food came well packed absolutely will be using again
5. August 2026
Bewertung ohne vorherige Einladung
Maybe grind the mince meat properly the…
Maybe grind the mince meat properly the rest as I go along ill find out
3. August 2026
I actually assumed it is a very quick…
I actually assumed it is a very quick way to buy the halal meat. I ordered the meat on 31st of July and expected it on Tuesday as I had couple of guests on Thursday, so plenty of time to prepare the food. It is now 7th of August and I still did not get the parcel. No one answers the phone and it is switched off even during the time that shop has set for work and not on online chat either. I am so so so unsatisfied with my purchase.
Update 11.08.2026
I need to update this review as it seems that it was an error with their app, where I placed the order.
After contacting them, they processed my order and also added £20 credit on my account.
7. August 2026
Bewertung ohne vorherige Einladung
Worst delivery service ever
Worst delivery service ever, I picked a date the order arrived in a different date I wasn't home when it arrived I found a destroyed box with melted smelly meat
28. Juli 2026
Antwort von Onlinemeatshop
Thank you for your feedback. We are sorry to hear about your experience.
Feedback like this helps us investigate delivery issues with DPD and review our own processes internally.
Unfortunately, we had not received any message from you before this review and were not given the opportunity to investigate or resolve the issue. For damaged or temperature-affected deliveries, we normally require photographs of the parcel, packaging and affected products so that we can raise a formal claim with our delivery partner and assess what happened.
If you experience any issue with an order, please contact us directly as soon as possible and provide photographs where possible. This allows our team to investigate quickly and work towards an appropriate resolution.
We would still be happy to look into Order #2266824 if you contact us with any photographs or other evidence you may have.
Kind regards,
Onlinemeatshop.com
Excellent service
Excellent service, food comes well packaged and delivery time met. The prices are great too.
29. Juni 2026
Antwort von Onlinemeatshop
Thank you so much, Sajida, for your lovely feedback!
We’re really pleased to hear that your order arrived on time, well packaged, and that you were happy with both the quality and our prices.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Onlinemeatshop.com
3 days late & bad customer service interation.
Unfortunately I have to now out my review as low, this is a shame as I am a long time customer with the meat shop but our latest experience has been one of frustration. Our order arrived 3 days late. I had to chase them everyday through there customer service chat, email & speaking with their manager on the ohone everyday to find out what was happening and where my order was. Trying to get information and updates was a frustrating process. Supposedly we are meant to receive a £20 voucher as said by customer service manager due to late deliver and the total mess around we receive d from customer service but we did not receive this and it is not in my rewards. I feel let down and disappointed by this latest interation.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Onlinemeatshop
Thank you for taking the time to leave your feedback, and we are genuinely sorry that your latest experience fell well below the standard you have previously received from us.
A three-day delay is frustrating enough, but having to repeatedly chase us by chat, email and phone for updates understandably made the situation much worse. We also apologise that the £20 voucher promised by our customer service manager has not yet been received.
We appreciate that you have been a long-standing customer, and we certainly do not want one poorly handled order to undo the trust you have placed in us over the years.
Please contact our customer service team with your order details and mention this review so we can ensure the promised £20 voucher is issued and properly resolve this for you.
Thank you again for your continued support and for giving us the opportunity to improve.
Kind regards,
Onlinemeatshop.com
Antwort von Onlinemeatshop
Thank you very much for your feedback!
We’re really pleased to hear that you were happy with the quality of our products and the reliability of your delivery.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Onlinemeatshop.com
the steak i had bought is not bms 6-7 i…
the steak i had bought is not bms 6-7 i am not satisfied with this purchase
1. Juni 2026
Bad Quality and Customer support
I made an order for (Order #2200524)
1 KG Lamb of £16.00.
3 Lamb paya of £3.8.
And delivery fee of £7.
Due to delivery delay, 1 KG lamb got spoiled and requested for refund and i got refund for 1KG.
Now i paid £7 for a £3.8 is it justified service ? When i ask the samething to customer care they said Its DPD issue (Thier delivery partner). But you choose DPD as the parther right ? or my choice ? These kind of fraud or mismanagement should be punished heavily.
1. Juni 2026
Order from onlinemeatshop every month
Order from onlinemeatshop every month. It’s my go to grocery and meat shop. Absolutely love it!
30. März 2026
Excellent
Wonderful, I wholeheartedly recommend this shop. Fresh meat, fast and professional service!!!
I will definitely be a regular customer.
Thank you so much :)
30. März 2026
Ordered gizzards and when received it…
Ordered gizzards and when received it was a spoiled and smelly one..it was expired one ..the goat meat was not up to mark for the amount paid...not happy with quality and despatching the expired product a
30. März 2026
Antwort von Onlinemeatshop
Hi,
Thank you for bringing this to our attention, and we are truly sorry to hear about your experience.
What you’ve described is completely unacceptable and not reflective of the standards we hold ourselves to. Supplying anything that is not fresh or up to quality—especially something you’ve described as spoiled—is something we take extremely seriously. We fully understand how disappointing and concerning this must have been, particularly given the amount you paid.
Please be assured that this is being treated as a priority on our end. We are conducting an immediate review with our preparation, packing, and dispatch teams to identify exactly where this has gone wrong and to ensure strict checks are reinforced so this does not happen again.
Most importantly, we will resolve this for you straight away. We take full responsibility for this experience and will ensure you are properly looked after without any delay.
We genuinely value your trust in us, and we are very sorry that we have fallen short on this occasion. Thank you for giving us the opportunity to put this right.
Kind regards,
OnlineMeatShop Team
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