The engineer seemed to know what he was doing and got on with the task. Whilst we were waiting for an engineer to arrive, 2 days later due to sickness, I was engaging with another team member who wal... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had a problem with our Machine, the lady i spoke to was great spoke to a a gentleman about my issue he was so helpful, i cant fault anyone always had great customer service from everybody. I cant... Mehr ansehen
Unternehmen hat geantwortet
Excellent service from the Liquidline engineer Reece. He arrived nice and early, was professional at all times, knowledgeable, patient, and quickly diagnosed what needs to be done in terms of new step... Mehr ansehen
Unternehmen hat geantwortet
Engineer was on time and very helpful. Explained that our coffee machine cannot dispense Iced Lattes (not entirely sure why they're on the menu!).
Unternehmen hat geantwortet
Unternehmensdetails
- Kaffeemaschinenlieferant
- Lieferant von Flaschenwasser
- Kaffeegeschäft
- Kaffeeautomat
- Kaffeegroßhändler
- Anbieter von Automaten
Vom Unternehmen geschrieben
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Vom Unternehmen geschrieben
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Kontaktinformationen
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Vereinigtes Königreich
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
Hervorragend
2098 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The engineer seemed to know what he was…
The engineer seemed to know what he was doing and got on with the task. Whilst we were waiting for an engineer to arrive, 2 days later due to sickness, I was engaging with another team member who walked me through the process to get the machine up and running again until we could get our machine worked. I thought that was great customer service and appreciated.
12. August 2026
Engineer was on time and very helpful
Engineer was on time and very helpful. Explained that our coffee machine cannot dispense Iced Lattes (not entirely sure why they're on the menu!).
14. August 2026
Antwort von Liquidline
Thank you for your feedback! We’re pleased to hear that our engineer arrived on time and was helpful in explaining the capabilities of your coffee machine. We completely understand your confusion around the Iced Latte being on the menu, and we’ll certainly take this feedback on board.
Antwort von Liquidline
Thank you for your fantastic feedback! We’re delighted to hear you were happy with the speedy delivery. We really appreciate you taking the time to leave us a review!
Problem with brewer
We had a problem with our Machine, the lady i spoke to was great spoke to a a gentleman about my issue he was so helpful, i cant fault anyone always had great customer service from everybody.
I cant fault Andy who came to sort my machine this morning such a lovely man.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you so much for your fantastic feedback! We’re really pleased to hear that our team were able to support you with the issue with your machine and that everyone you spoke to was helpful and friendly.
It’s especially lovely to hear such kind words about Andy and the service he provided when attending your machine this morning. We’ll be sure to pass your comments on to the team.
Thank you for your continued support and for taking the time to leave such a wonderful review!
Alex was excellent with the service
Alex was excellent with the service, informative and helpful at all times. Cannot be faulted!
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you so much for your fantastic feedback! We’re delighted to hear that Alex provided such excellent service and was informative and helpful throughout. We’ll be sure to pass your kind comments on to Alex — it’s great to know they made such a positive impression. Thank you for taking the time to leave a review!
super quick and easy to use and…
super quick and easy to use and delivery was perfect!
11. August 2026
Antwort von Liquidline
Thank you for your fantastic feedback! We’re so pleased to hear that you found the service quick and easy to use, and that your delivery arrived perfectly. We really appreciate you taking the time to leave a review and hope to continue providing you with the same great service!
Pamela was extremely polite and very…
Pamela was extremely polite and very helpful whilst placing my order
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you for your lovely feedback! We’re delighted to hear that Pamela was so polite and helpful when placing your order. We’ll be sure to pass your kind comments on to her. It’s great to hear she provided such a positive experience, and we really appreciate you taking the time to leave a review!
Many thanks to Pamela Cawood for her…
Many thanks to Pamela Cawood for her patience, understanding, and positive attitude—exactly what new clients need. Thank you, Pamela.
Kasia
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you so much for your wonderful feedback! We’re delighted to hear that Pamela provided such a positive experience. We’ll be sure to pass your kind comments on to her — she’ll be thrilled to know her patience, understanding and positive attitude made such a great impression. Thank you for choosing us, and we look forward to supporting you going forward!
Coffee Machine Error Message
My query was answered really quickly. It was informative, helpful and will be useful for future issues.
4. August 2026
Antwort von Liquidline
Thank you so much for taking the time to leave us such lovely feedback! 😊
We’re really pleased to hear that your query was answered quickly and that you found the response informative and helpful. It’s great to know that the information provided will also be useful should you need us again in the future.
We really appreciate you choosing Liquidline and taking the time to share your experience with us
Quick and helpful!
7. August 2026
Antwort von Liquidline
Thank you so much for your lovely feedback!
We’re really pleased to hear you found our service quick and helpful. That’s exactly the experience we aim to provide our customers.
Thank you for choosing Liquidline, and we really appreciate you taking the time to leave us a review!
Applied for lease of coffee machine not…
Applied for lease of coffee machine not interested in supplying ballymoney in northern ireland too far from Belfast apparently i wouldnt recommend this company at all !!! One star company !!
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the outcome of your enquiry. We completely understand that this will have been frustrating, particularly when you were looking to lease a coffee machine.
We do genuinely appreciate you considering Liquidline and wish you all the very best in finding the right coffee solution for your business.
5* Customer service
5* Customer service, delivery service was 1 day late however this is not fault of Liquidline
4. August 2026
Antwort von Liquidline
Thank you so much for your 5-star review! ⭐ We’re delighted to hear you were happy with our customer service.
We’re sorry to hear your delivery was a day late, but we really appreciate your understanding that this was outside of Liquidline’s control. However, we will investigate this with the courier to ensure this doesn't happen again for you. Thank you again for your kind feedback! 😊
I have no problem with the ordering but…
I have no problem with the ordering but I'm afraid the delivery driver does not bring the boxes to our floor, instead leaves them at reception on the ground floor. This is not very safe as it could be taken by anybody as the front door is open and the reception is not manned.
7. August 2026
Antwort von Liquidline
Reply to this review stating the drivers are not insured to deliver to a specific floor within a block of flats or office buildings if there is a designated reception area: I have no problem with the ordering but I'm afraid the delivery driver does not bring the boxes to our floor, instead leaves them at reception on the ground floor. This is not very safe as it could be taken by anybody as the front door is open and the reception is not manned.
Not great on the delivery of goods
Liquidline as a company I have no problem with. Good service, good products, Excellent staff and good equipment. Sadly the delivery company they use lets them down.
4. August 2026
Antwort von Liquidline
Thank you for your kind words about Liquidline, our products, service and team. We’re sorry to hear that your experience with the delivery company has let you down.
Matt from our Customer Service team has contacted you directly to investigate this further and understand what happened, so we can work towards getting this resolved.
We really appreciate you bringing this to our attention and for your positive feedback about Liquidline.
Very helpful
Very helpful, amazing customer service. Haven’t used this service myself before and Pamela was very helpful in explaining different aspects of the order/company.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Grace, Thank you so much for your wonderful review! We're delighted to hear that Pamela was able to provide such helpful and informative customer service, especially as it was your first experience with us.
We understand that trying a new service can come with lots of questions, so we're glad Pamela could explain everything clearly and help you feel confident about your order. We really appreciate your kind words and look forward to serving you again in the future!
brilliant as usual
1. August 2026
Antwort von Liquidline
Good Afternoon Kay, Thank you for your kind words! We're delighted to hear everything was brilliant as usual. Your continued support and trust mean a great deal to us, and we look forward to helping you again soon.
maintenance query
I spoke to Pamela regarding a query about our account. She listened attentively and patiently to my query and responded politely, warmly and professionally.
She endeavoured to solve the problem immediately but, due to a meeting of the appropriate staff, wasn't able to. She calmly took my details, checked them with me, and promised to get back to me as soon as the staff became available.
I then asked another question about our account which she was able to solve for me straight away. I would definitely speak to Pamela at Liquidline again.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon , Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear about your positive experience with Pamela. Providing attentive, professional, and friendly service is something we take great pride in, and it's wonderful to know that Pamela kept you informed, managed your query with care, and was able to resolve your additional question straight away.
We'll be sure to pass your kind comments on to Pamela—they'll mean a great deal to her. Thank you again for your recommendation, and we look forward to assisting you whenever you need us.
Pamela was very helpful and…
Pamela was very helpful and knowledgeable and a pleasure to deal with. Thank you.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Pamela was able to help and that you found her knowledgeable and a pleasure to deal with. We pride ourselves on delivering excellent customer service, so it's wonderful to know Pamela made such a positive impression.
I'll be sure to pass your kind feedback on to Pamela—it will mean a great deal to her.
Thank you for choosing Liquidline, and we look forward to supporting you again in the future.
Pam Cawood was extremely helpful
Pam Cawood was extremely helpful. It was my first time placing an order and she was patient and full of knowledge. Link for portal sent in excellent time. Great service thank you Pam :)
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning, Thank you so much for your wonderful feedback! We're delighted to hear that Pam made your first ordering experience such a positive one. We'll be sure to pass on your kind words to her – she'll be thrilled to know her patience, knowledge, and prompt service made a difference. We really appreciate you taking the time to share your experience, and we look forward to helping you again soon!
Very helpful & professional
I rang and spoke to Pamela, she was very helpful and very professional, it was a pleasure to deal with Pamela she answered everything I asked for and more, nothing was to much trouble.
Fabulous customer service :)
Thank you Pamela
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Georgina, Thank you so much for your wonderful review!
We're delighted to hear that Pamela provided such helpful and professional service. It's fantastic to know she was able to answer all of your questions and made the process so easy for you. We'll be sure to pass your kind words on to Pamela—she'll be thrilled to hear your feedback.
Thank you again for taking the time to share your experience. We really appreciate your support and look forward to helping you again in the future!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.