Hellamaid Bewertungen 

I booked Hellamaid expecting a professional cleaning service, but the experience was extremely disappointing. The cleaning quality was poor, with several areas left untouched despite paying for the service. After reporting the issues, customer support became almost impossible to reach. My calls were ignored, and I never received a reply to my emails or messages.

Instead of properly resolving the problem, they deducted money and refused to provide a fair refuqndqqqqq qqqqqqfqqqqqqoqqr the service that wasn't delivered as promised. Their satisfaction guarantee meant nothing in my case. Once payment was taken, getting any meaningful support was incredibly difficult.

Based on my experience, I cannot recommend this company. Poor service, poor communication, and no accountability when something goes wrong.

girls were timely, efficient, and they cared

Amina arrived right on time and worked non stop. The kitchen cabinets look great.

They are always on time and leave the household spotless!

Booked a 5-hour spring clean and Ingrid was a powerhouse. Baseboards, window tracks, behind the fridge... she got it all. Money well spent.

Grace was very professional and detailed. She missed one small spot on the mirror but immediately fixed it with a smile when I pointed it out. Will use again.

Our master shower had some serious grout issues and Nadia somehow got it completely white again. I don't know what magic she used but I'm thrilled. Great company to deal with.

Camila was wonderful, thanks.

Super energetic and did a wonderful job on our floors (we have 3 cats so it’s a lot of hair lol). Everything sparkles.

Booked Hellamaid 3 weeks in advance to do a move-out cleaning. They contacted me 1.5 days before my scheduled appointment to tell me they had rescheduled my appointment for the following month because they had no cleaners available. This obviously would not work because the cleaning needs to be done before the move-out date, hence why I booked the move-out service, and why I booked 3 weeks in advance.
I called their customer service line. The agent was barely audible. After asking several times to be transferred to another agent with a clearer line, I was told that they only have one customer service agent. After asking to speak to the supervisor, I was sent to a voicemail box. I never received a callback.

I am very particular about my kitchen counters and Priya blew me away. She moved every single appliance to wipe underneath them, which most cleaners skip. The booking process with the office was also seamless. Excellent service all around.

Sarah did a fantastic job with our move-out clean! She managed to get the oven looking brand new, which I thought was impossible. Super polite and didn't mind our loud barking dog either. Will absolutely request her again.

Abir worked quickly and efficiently getting a lot done in 3 hours with fantastic results. I would recommend this company as they are easy and friendly to work with. Help scheduling and making changes is a quick call with friendly people to help .

Hellamaid is selling a "trusted brand" image to franchisees that doesn't hold up to scrutiny. They have numerous suspicious reviews across their Google maps listings. Using artificial social proof to lure in investors is deceptive. Do your own research before buying into this "reputation."

Response: My review is based on a genuine interaction with your brand's representation and marketing. Trustpilot’s guidelines allow for reviews based on a 'genuine experience,' which is not strictly limited to a completed cleaning service but extends to the integrity of the business model you are selling.

I am not a 'member' of your service, nor did I claim to be; my feedback concerns the discrepancy between your 'trusted brand' image and the patterns of suspicious review activity I have documented. I have received the information request from Trustpilot and will be submitting the evidence I mentioned—including specific examples of what appears to be artificial social proof—directly to their integrity team.

I prefer to keep this process transparent through Trustpilot's official verification channels rather than moving to private email.

book them every 2 weeks and tip well bc these girls work HARD. apartment smells amazing every time i come home. 10/10

The cleaning itself was excellent, very thorough, baseboards and inside the oven were sparkling. Took off a star because the team arrived almost an hour after the window they gave me and I had to call to find out where they were. Customer service was apologetic and offered me a credit on my next clean which I appreciated. Will probably book again because the actual quality was there.

We've been booking biweekly with Hellamaid for about 3 months now and Sara is incredible. She remembers the little things, like that I prefer the kids toys arranged on the shelf instead of in the bin, and she's so good with our dog. The booking is all online which was honestly the reason I tried them in the first place because I hate phone calls lol. Would 100% recommend to other working moms.

We have been using Hellamaid as our cleaning service in Kitchener-Waterloo for a couple of months now and it has been great. It’s easy to schedule and the cleaners are always punctual. Maria and Talya did an amazing job with our kitchen and bathrooms.

Booked in a deep clean in Toronto for our condo near King West before family came to stay. Tania and Rosalie were very picky about the blinds, the baseboards, the inside of the microwave, everything. It hasn't looked this good since we moved in.

Had to push our cleaning back a week because of a family emergency. The team handled it without any pushback or rebooking fee. Small thing but really appreciated from a maid service during a stressful time.