Ryan the installer of our new boiler,orderd from worcseter bosch fastrack was efficent in his work. Went above and beyound even when our 26 year boiler wasn't going without a fight.tidy in his work... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had 5 new radiators fitted today by Beth and Alfie, who did a wonderful job and we’re so pleased with the result. They were friendly and considerate, and did a very neat job, keeping us updated on... Mehr ansehen
Unternehmen hat geantwortet
Good communication from start to finish. Boiler engineer was very friendly and polite. Discussed the process during and after. We was unable to have a smart control and she explained the reasons why.... Mehr ansehen
Unternehmen hat geantwortet
Ian and Ty came to do my boiler service today. Really friendly guys and I felt at ease with them as did my boiler. They didn't use technical jargon to confuse me or make me buy additional servic... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Heizungsbau
- auch in
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- Elektriker
- Heizungs- und Klimatechnikbetrieb
- Klempner
- Klimaanlagenanbieter
Vom Unternehmen geschrieben
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Vom Unternehmen geschrieben
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Kontaktinformationen
9 Somers Road , CV22 7DB, RUGBY, Vereinigtes Königreich
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Hervorragend
4897 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Boiler service
The technician was very efficient, tidy and polite.
A job well done. Thank you
7. Oktober 2026
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear the technician left such a positive impression, and we're pleased the job was completed to a high standard. We'll be sure to pass on your kind words to the team.
The Custom Heat Team
Great as Always
Ian and Ty came to do my boiler service today.
Really friendly guys and I felt at ease with them as did my boiler.
They didn't use technical jargon to confuse me or make me buy additional services. The whole service took about 45 mins.
Will definitely book again next year.
Thank you
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for sharing it! It's great to hear that Ian and Ty made you feel so comfortable and kept everything straightforward without any unnecessary upselling. We'll look forward to seeing you again for your service next year.
The Custom Heat Team
Annual boiler service
As always, great on-time service. Yet to have any complaints about this company. Prices seem competitive, too.
23. Oktober 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our punctuality has been consistent across your visits — reliable, on-time service is something we genuinely pride ourselves on. We look forward to being there whenever you need us again.
The Custom Heat Team
Good communication from start to…
Good communication from start to finish.
Boiler engineer was very friendly and polite. Discussed the process during and after. We was unable to have a smart control and she explained the reasons why. Cleared away after herself.
25. Oktober 2026
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear that communication was strong throughout and that our engineer took the time to explain things clearly, including the reasons why a smart control wasn't suitable in your situation. We're pleased she left everything tidy and that you felt well looked after from start to finish.
The Custom Heat Team
Boiler service and repair
Very amiable engineer who did excellent job of fixing and servicing boiler. After he had finished and left you would not have known he had been here as everything clean and tidy.
9. September 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the boiler repair and service went well, and it's a real credit to our engineer that he left everything so clean and tidy. We'll make sure the team hears your kind words.
The Custom Heat Team
Would highly recommend
The booking for our annual boiler service was prompted by Custom heat ..then it was made easy to find a mutually acceptable date and time .Paul the Service Engineer arrived on time , happy to explain aspects of the service and answer any questions about the system to a curious customer. The actual service was carried out extremely efficiently and to a high standard and the service booklet updated too. The invoice was received online within an hour of the job being completed . I love a professional company, especially one that is still family run although expanding fast. Would highly recommend .
23. Oktober 2026
Antwort von Custom Heat & Cool
What a wonderful review to receive — thank you so much for taking the time to share your experience in such detail. It's great to hear that Paul was punctual, happy to talk through the service, and left everything completed to a high standard, with the booklet updated and the invoice with you within the hour. We're proud to still be a family business after all these years, and feedback like this means a great deal to us. We look forward to looking after your boiler again next year.
The Custom Heat Team
New radiators
We had 5 new radiators fitted today by Beth and Alfie, who did a wonderful job and we’re so pleased with the result. They were friendly and considerate, and did a very neat job, keeping us updated on progress throughout the work. Thank you so much!
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you so much for sharing this! We're really pleased to hear that Beth and Alfie did such a neat job with your five new radiators and kept you informed throughout. It means a great deal to know you're so happy with the result.
The Custom Heat Team
Terrible service. Unreliable. Have not turned up on two occasions…
Have not turned up on two occasions they’d agreed. No contact to indicate they would not attend on either occasion despite email to which they never replied.
After 30 minutes of no answer I finally speak to someone who indicated that it had been rescheduled for the following week - they had not contacted me to arrange this.
Terrible service from their scheduling department.
Would not recommend unless you have weeks to wait for them to ‘maybe’ finally turn up and don’t mind wasting days of your time, without contact, waiting for them.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat & Cool
We're very sorry to hear about your experience. We completely understand how frustrating it must have been to set aside time for two appointments, only for neither to go ahead without any communication from our team.
We sincerely apologise for the inconvenience caused and the lack of communication regarding your appointments. Our Operations Team will look into what happened and will be in contact with you directly to discuss this further.
We're sorry again for the time you've lost and the frustration this has caused.
Not having to wait for an appointment…
Not having to wait for an appointment and appointment kept on time
20. Oktober 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that getting a prompt appointment and having it kept on time made such a difference — we know how important that is when you need heating or plumbing work sorted. We look forward to being there when you need us again.
The Custom Heat Team
A quick and helpful service
A quick and helpful service.
From first calling to when the engineer came out to look at my boiler, the team were incredibly helpful. A stressful situation made simple.
14. Oktober 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our team were able to take what sounds like a stressful situation and make the whole process feel straightforward from that first call through to the engineer's visit. That's exactly what we aim for.
The Custom Heat Team
Friendly efficient effective
A previous company said they could not fit AC as nowhere suitable. Tom from Custom Heat surveyed and said no problem. Within a week we had the unit installed. Works perfectly.
16. Oktober 2026
Antwort von Custom Heat & Cool
What a great result — we're really pleased the survey identified a workable solution where others hadn't, and that the AC unit was installed and up and running within the week. It means a lot to hear it's working perfectly.
The Custom Heat Team
I booked an annual service
I booked an annual service, Engineer arrived in the allocated time slot and was very polite and professional.
Very pleased with work.
23. Oktober 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer arrived within the allocated time slot and that you were pleased with the standard of work. We look forward to looking after your heating again next year.
The Custom Heat Team
Custom Heat quality and service has gone down, year upon year.
On behalf of my mother.....The communication is poor. The company failed to respond to my email and failed to return phone calls. Custom Heat gave me incorrect information and being a loyal customer from the start of the family business in the 80's and problems every year for the last 4 or 5, it's time to leave and find another company who put customer loyalty as one of their priorities.
22. Oktober 2026
Antwort von Custom Heat & Cool
We're very sorry to hear about your mother's recent experiences with us, particularly after she has been a loyal customer since the early days of our family business. We truly appreciate her continued support over the years, and it's disappointing to hear that we've let her down.
Our Operations Team will look into your concerns and be in touch to discuss this further. Thank you for taking the time to share your feedback.
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you found our engineer helpful and that the visit went well. We look forward to being on hand whenever you need us again.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the job was completed quickly and to your satisfaction — that's exactly what we aim for every time.
The Custom Heat Team
Made contact to say when arriving
Made contact to say when arriving, carried out full service and engineer even remembered us from last year. Excellent service all round
21. Oktober 2026
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that the team kept you informed about the arrival time and carried out a thorough service. The fact that our engineer remembered you from last year really does speak to the kind of personal, consistent service we pride ourselves on.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you received good service, and we hope to continue meeting your expectations in the future.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you had a very good experience and found our service professional — that's exactly what we aim for with every visit.
The Custom Heat Team
Ty was competent
Ty was competent, courteous and demonstrated a good understanding of my requirements.
21. Oktober 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that Ty demonstrated a solid understanding of your requirements and made the visit a positive one. We'll be sure to pass your kind words along to him.
The Custom Heat Team
5* service…
Once again top class 5* rating for this excellent company.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review — and it's especially pleasing to hear "once again", knowing you've had a consistently great experience with us. That kind of long-term trust means a great deal to a family business like ours.
The Custom Heat Team
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