Zulily 

Sent my return back because the clothes were nothing like pictured or described, come to find out the company went under 2 days ago!!! Now I’m not gonna get my refund back??!!!😡

I went onto this site not been onfor a while loved Zulily but cannot get to purchase now and it seems the only options for countries now is USA Australia or Canada so it will let you pick and put in the basket then it will not give the UK mailing what is the point in still having this site sends emails of lastest offers then want let you buy strange

que no pirateen cuentas como la la mia en BBVA y me envian tres peticiones de pago. El 22/05/2023 hora 08:19 zulily 9062200660 por importe de 26,16$.denegada la compra. El 23/05/2023 hora 03/01 zulily 4062190291 por importe de 21,63$.denegada la compra. El 23/05/2023 hora 03:19 zulily 3062227825 por importe de 24,76$. denegada la compra. Les envio estos datos por si les sirven para alguna accion. atententament: manuel M R,

Ayer intentaron hacer una compra falsa con mi tarjeta a nombre de esta empresa. Afortunadamente mi banco denegó el pago. Estoy leyendo en esta página que pasó a más personas. Ojo que es un timo y consiguen el número de las tarjetas de crédito.

ESTAFA. Han intentado cargar con mi tarjeta 14,14$ de mi cuenta. Nunca he comprado en esta página web. Como puede tener los datos de mi tarjeta. La web es una estafa.

No los conozco de nada nunca he comprado nada, nunca di los datos de mi tarjeta y han intentado hacerme un cargo que mi banco ha denegado por supuesto

ESTAFA!!! Compra fraudulente con mi tarjeta desde esta página. Tengan mucho cuidado y denuncien, por favor!

Cuidado ⚠️ están comprando con nuestras tarjetas

El 11/04/23 me intentaron realizar desde el comercio electrónico de ZULILY dos cargos en mi cuenta por importe de 23,93 $ y 20,66$.- ESTAFA CUIDADO!!

No se como lo han podido hacer pero ahora mismo me han intentado hacer un cobro americano y vivo en españa de esta supuesta tienda...cuidado

I've been a Zulily customer for several years, but recently I needed to return three out of the eleven items of my most recent order. (This is the first time I've ever asked to return anything).

Well, just now, I emailed them for the SIXTH time, as per their website instructions, asking for the 'Returns Email' that I'm supposed to enclose in the parcel - and the address to where I'm to send it.

This, they say, must be done within two weeks. Well, I've been trying now for almost a month, and they just continue to ignore me.

I even emailed Zulily US, thinking that there maybe something wrong with Zulily UK's email address or something. Well, silly me! Of course there isn't. I don't believe they have any intention of replying or making it possible for you to return anything... And surprise, surprise, Zulily USA didn't reply either!

It seems it's fine when you want to buy something from them, but if you want any sort of customer service, you'll be very disappointed.

I feel so upset and cross with myself for ever trusting them, and for thinking that they were a decent company... Well never again!

I ordered what looked like a cute pair of white Bermuda shorts and when I got them they were awful. Crummy material and not even hemmed. I sent them back with the return label I downloaded and im still waiting for my store credit weeks later.

NO PHONE NUMBER!
All the listed phone numbers are unavailable.
I have received an item with a part missing.(Dragon Horn pin.)
What do I do? Any ideas?
How do I use a hair pin with no pin?
The item is nice but useless as it is!!!

Initially good although you do have to wait 2-4 weeks for delivery. I was disappointed with the quality of a couple of items, and some were just too big. Parcel arrived 23/11/21 and on 5/12/21 went on to my account to return the unwanted items. This action was not available to me so I emailed them, and are still chasing today. That is about £65 of my money they have sat on and still no return information.

Order took over 6 weeks so far ,yet it hasn't been delivered .After several email exchanges I've been informed that there was an issue with the supplier and my order will be delayed ,yet no time frame provided. Order started moving eventually but turns out in the UK they are using Yodel which are useless. My parcel its stored at the local depot for 4 days before even attempting a delivery and I can't collect either. When contacting Yodel they said they've just doing what they've been instructed by seller.Shame 0 star rating isn't available, 1 star is being generous ...

I've used zulily 3 times and I'm in the UK and stock stock comes from the states and I've never had any trouble.
The customer service is great in my opinion, I had one item I found unsatisfactory and I got a refund and a store credit in literally 12 hours after I sent the email.
Brilliant customer service!

I have shopped with zulily many times. It was good until recently my order was not delivered and marked for them as delivered. It is a £65 order and they give credit of 21 dollars. No response online as they bounce the emails from their end. What a con. Be transparent and honest.

Really disappointed after many years of shopping successfully with Zulily that they have no customer service whatsoever. I have been totally ignored over a contrast stitch blouse that literally disintegrated after wearing twice. It really is not acceptable for a company to act in this way. I shall pursue a claim against them and would strongly recommend that people avoid this company. I will never use them again. They don’t deserve loyal customers. Appalling.

I bought a piece of jewellery that was described as sterling silver. It brought me out in a rash, and I'm not allergic to silver, so I highly doubt that it is silver. It also sticks to a magnet, which silver doesn't do.
I contacted customer services to complain two months ago and have heard nothing back. I would NEVER buy from them again.

I have only started shopping with Zulily for the last 6 mths, initially things were good however a delivery did not arrive in time for Xmas as promised so I therefore complained. They gave me me a £10 credit on my account however my order was for £24 so I'm at a loss. I am trying to chase it up but they are ignoring my emails which is very disappointing as they clearly think ignoring their customers is acceptable. Appalling customer services, my advice is stay well away from this site 😤