Price good, really efficient sales team. Text when they said they would and delivered within the time they stated. They kept us fully informed of the imminent delivery. Delivery man very pleasant a... Mehr ansehen
Whitebox Europe Limited
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Das sagen Bewerter
Just got recently, excellent value for money, very quick delivery, brilliant service from start to finish. 3 hour time slot so you don't need to wait in all day. Would recommend WHITEBOX without hesit... Mehr ansehen
Very impressed with your service. The prices of your goods are very competitive. You were easy to contact on land line, which was most refreshing and your staff were helpful and supportive on follo... Mehr ansehen
Ordered an Indesit tall fridge and a tall freezer. Took my credit card details and said no money would come out until items were delivered. On the fri they said delivery would be Wednesday so rearrang... Mehr ansehen
Unternehmen hat geantwortet
Das haben sich andere Leute angesehen
Had to abandon order and get a new supplier
Booked online and was given a date for deliver. Then was told a date two weeks in advance- 3 month old baby and mother waiting on delivery! Rang number given (Hotpoint) up and managed to get a delivery date although ignored my advice to go to back of flat. Delivery missed as I was in a location with no mobile coverage but got message and told to reorder. Tried to reorder on number given but Hotpoint told me they no longer dealt with Whitebox and eventually I got a number from them (where was Whitebox all this time- fire and forget logistics!!- We have your money now not my problem!) Got through to Whitebox - nice French bloke and told me I would be refunded. I asked for email confirmation but his manage wasn't there. I chased this and eventually got a refund. Found local supplier on line, cheaper, sensible conversation, next day delivery no drama. Would I use Whitebox again......have a guess
1. September 2016
Bewertung ohne vorherige Einladung
Antwort von Whitebox Europe Limited
Thank you for taking the time to write a review and please accept our apologies for not being able to get the item to you and for the poor service you received. However, I would like to put the events as we saw them, from our side, even though they will not read well and regrettably won’t make your experience any better. Often stock is allocated automatically when an order is placed on our site and delivery is ‘confirmed’ there and then. With some orders we book stock manually and in this situation, an estimated delivery is given to a customer, when an order is placed. If for any reason stock cannot be allocated, so we are unable to make the estimated delivery time, we alert customers immediately, giving time to find an alternative (if one exists or a customer would accept an alternative) or for a customer to cancel – on occasions we have suggested other retailers who claim to have stock of an item. I can see we got back to you within 1 working hour of receiving the order and a delivery date was booked directly with you for 3 days later. We use manufacturers’ home delivery services and on this occasion - as we understand - your delivery failed due to the driver not being able to gain access to the property and not being able to make contact on the telephone number provided, on the delivery day. Normally if a delivery fails, an order is automatically re-raised and a delivery date re-booked. However, we can see that in your particular case your order was actually cancelled. This was extremely regrettable and, whilst it appears to have been a one-off error in the system, completely unforgiveable. Once we became aware of the error, a full refund was made immediately.
We understand how frustrating this must have been; please accept our sincere apologies once again.
Kelly - Whitebox Europe Limited
Rang 2 days before delivery was due to say they couldn't get what I wanted which was a fridge and freezer
Ordered an Indesit tall fridge and a tall freezer. Took my credit card details and said no money would come out until items were delivered. On the fri they said delivery would be Wednesday so rearranged my work to be home then on the Monday they rang to say they can't get them so sorry. My freezer and fridge had broken so was desperate for the new ones, so I then had to start all over again looking for new ones. An absolute nightmare.
31. August 2016
Bewertung ohne vorherige Einladung
Antwort von Whitebox Europe Limited
Thank you for taking the time to write the review and please accept our apologies for not being able to get the appliances you ordered from us to you. We can see that you were advised of the delay of the items you ordered within 1 hour of placing your order and are aware that you were kind enough to keep your order with us. It is extremely regretable that we then had to advise you that due to unforeseen circumstances that we were unable to get the items you ordered and therefore had to cancel the order. The order was cancelled and the payment pre-authorisation was lifted immediately. We understand how frustrating this issue must have been and can only apologise once again.
Kelly - Whitebox Europe Limited
Price increase
We ordered a fridge and freezer , was going to be delivered and the get a phone call to say they wouldn't be able to deliver either off them . When I checked on there website they had put there prices up
30. August 2016
Bewertung ohne vorherige Einladung
Antwort von Whitebox Europe Limited
Thank you for taking time to write the review and please accept our apologies for not being able to get the appliances to you. When we advised that there was a delay on the items you ordered you were kind enough to agree to wait and to stick with us. It was extremely regrettable when we had to advise you some days later that we were unable to get the items you ordered from us. Please accept our sincere apologies for having to do this but please be reassured that, whilst prices of individual items do go up and down so they are subject to change regularly, the price of every item we sell is fixed at the time an order is placed. The fact the items you ordered from us increased in price was not the reason we had to cancel the order with you. Please accept our apologies once again.
Kelly - Whitebox Europe Limited
communication
although ordering online is easy when you pay and the item is out of stock no chance of getting an equivalent they just give you money back 5-7 days into account only let down at the moment otherwise pretty good
30. August 2016
Bewertung ohne vorherige Einladung
Antwort von Whitebox Europe Limited
Thank you for taking time to write the review and please accept our apologies for not being able to get the appliance you wanted. When there is any problem with stock availability and we are unable to make the delivery estimate, we get in touch as quickly as we can; if there are suitable alternatives we make these known. With some types of appliances there are fewer alternatives and we recorded that an alternative was offered to you but regrettably this couldn’t be delivered straight away either. It was extremely frustrating and at this point could only offer to cancel your order. I can see that we did alert you as soon as we could on receipt of the order and we lifted the payment pre-authorisation immediately. We understand how frustrating this situation must have been and can only apologise once again.
Kelly - Whitebox Europe Limited
Excellent Service
Ordering was very easy and the goods were delivered quickly and efficiently. Excellent service.
24. August 2016
Bewertung ohne vorherige Einladung
EXCELLENT SERVICE
Excellent Service from placing the order through to delivery of my wine cooler.
They kept me informed at all times including a delay of a week caused by the manufacturer.
19. August 2016
Bewertung ohne vorherige Einladung
Excellent Service
Delivered at the stated time. Fast efficient service. Very pleased with my purchase and the price.
17. August 2016
Bewertung ohne vorherige Einladung
First class service
Ordered paid for and delivered all in one week very fast and reliable service
8. August 2016
Bewertung ohne vorherige Einladung
Prompt service
Good communication and prompt service. Cheapest deal too.
3. August 2016
Bewertung ohne vorherige Einladung
Delivery of tumble dryer
Very good price and delivery,would use them again
2. August 2016
Bewertung ohne vorherige Einladung
No problems
Easy transcation, competitive price and delivered at a time to suit me.
1. August 2016
Bewertung ohne vorherige Einladung
If don't have the goods, don't take the order.
Ordered a cooker, they emailed me to tell me they would send the delivery date later. weeks later after I sending an email to them, they decided to tell the truth. The supplier had none, but they would inform me later. I thing I am being generous with two stars.
31. Juli 2016
Bewertung ohne vorherige Einladung
Antwort von Whitebox Europe Limited
Thank you for taking time to write the review and please accept our apologies for not being able to get the appliance you wanted quickly enough and resulting in your need to cancel. When there is any problem with stock availability and we are unable to make the delivery estimate, we get in touch as quickly as we can; if there are suitable alternatives we make these known and so on. We try and make it as painless as possible if we aren’t able to deliver quickly enough (we don’t take payment until delivery is made, taking a pre-authorisation of payment with order but not actually taking money at that stage) and obviously to give people the earliest possible news to allow them to cancel or find alternatives. I can see that we did alert you as soon as we could on receipt of the order and although we understand it was with news we’d rather not have been giving; we do tell it as it is as quickly as we can. Unfortunately, in your case the stock was further delayed, which, again, we let you know as soon as we could. On receipt confirmation of your cancellation we lifted the payment pre-authorisation immediately. We understand how frustrating this situation must have been and can only apologise once again.
Kelly - Whitebox Europe Limited
Best price washing machine
Brilliant product, amazing price, awesome delivery service and right on schedule.
29. Juli 2016
Bewertung ohne vorherige Einladung
Long wait
Still waiting for goods unacceptably long time may have to look elsewhere
29. Juli 2016
Bewertung ohne vorherige Einladung
Antwort von Whitebox Europe Limited
Thank you for taking time to write the review and please accept our apologies for not being able to get your appliance to you quickly enough. When there is any problem with stock availability and we are unable to make the delivery estimate, we get in touch as quickly as we can. If we aren’t able to deliver quickly enough, we try and make it as painless as possible (we don’t take payment until delivery is made, taking a pre-authorisation of payment with order but not actually taking money at that stage) and obviously to give people the earliest possible news to allow them to cancel or find alternatives. We do feel we kept you updated as much as we possibly could and although we understand it is with news we would rather not be giving we have tried to ‘tell it as it is’ and not tried to mislead or hide anything. We are conscious you have stuck with it and kept your order here so we really appreciate your loyalty; we can only apologise again for the delay in getting the item to you.
Kelly – Whitebox Team
Happy Bunny
Very good service. Convenient delivery arrangements and the two delivery guys were extremely helpful.
27. Juli 2016
Bewertung ohne vorherige Einladung
very good service from start to finish
all great would recommend
26. Juli 2016
Bewertung ohne vorherige Einladung
Good service.
Good email communication, prompt delivery on requested date, polite & efficient delivery drivers. Can recommend .
25. Juli 2016
Bewertung ohne vorherige Einladung
EXCELLENT 5 STAR SERVICE
I ordered the washing machine on line Friday mid day had it the next Tuesday midday fantastic
25. Juli 2016
Bewertung ohne vorherige Einladung
Brilliant service.
Just got recently, excellent value for money, very quick delivery, brilliant service from start to finish. 3 hour time slot so you don't need to wait in all day. Would recommend WHITEBOX without hesitation.
24. Juli 2016
Bewertung ohne vorherige Einladung
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