Virgin Trains Bewertungen 

Bought tickets on the app. They disappeared, but payment was taken from my bank. Rang customer service, was told they couldnt help me and to send an e mail. I sent an e mail, the response asked me to forward screen shots. I did this and heard nothing. By now, my journey was just 2 days away. I rang customer services again and was told to they couldn't help me - again. They asked where I sent my e mail, I couldn't find the address which annoyed the customer services operator. His manner wasn't the kindest! He gave me a different e mail address, told me to purchase the tickets again from the station and ask for a refund on my original ones. I wasn't prepared to buy 2 sets of tickets without a guaranteed refund. So our journey didn't happen and I received a refund 21 days later. Very disappointed with the way my problem was dealt with.

Incorrectly purchased tickets. App states if you cancel within 15 minutes of purchase you can have a refund. However, try and complete the process and it sends you around in circles or kicks you out when you try to upload the ticket. Emailed after 6 attempts to be sent a link which I completed to be denied a refund. Now having to go through my bank for less than £5 as virgin take days to reply and are beyond unhelpful. Do not use these. They dont appreciate customers. Thieves

Never again,stand up for 3 hours to Manchester from London after pay £216 for two tickets worst experience.

So Bad. Was packed all the way from Southampton to Manchester with people standing in the isles all the way. No data coverage or WiFi so got no work done in the 5 hours spent on the train . Never again

Only 4 carriages on the Penzance to Edinburgh 'service'. People crowding in the areas between the carriages.
Return journey on GWR, much more pleasant.

I decided to use virgin train ticketing app what a mistake I booked several tickets on the app at first worked well for about a month now the app has completely gone mad it's lost all my train tickets I booked on the app I cannot signin it recognised my email address when I input the security code in which is sent to my recognised email address it takes me back to the login page I cannot access my train tickets in I booked on the app customer service a waste of time there it service does not seem to be able to solve the issue except asking the same question in which I have already done by uninstalling the app and reloading both apps Virgin red app and virgin train ticketing app.
I use the Cross Country train app for year's never had a problem and when I did have minor issues very good customer service.
I am serverely signt impaired and 70 years old I travel by train a lot so having a reliable train is very important to me so don't trust the Virgin train ticketing app as it's totally unreliable

On a train with 8 carriages. 3 of which are first class woth at most 30 people sat across three carriages. While at least 30 people are standing in aisles or by doors.
It's not acceptable that everytime and its not an exaggeration I visit Banbury I have to stand on tje journey home. Why do I pay £60 there has to be a better way. Block off a carriage until Banbury or sooner and so there are seats for people. I've just turned 50 and this is not acceptable. But then judging by reviews I'm not the only one who feels this

All I can say is SEATING ISSUES.
Booked 2 tickets seated together with a table from Tamworth to Edinburgh. Believed to be seated together for the whole 5 hours journey, 1 seat facing forwards as the mrs gets travel sick.
To my surprise we get on the train at 7:20 to find
my pre booked seats were both facing backwards and 1 behind the other. To make life even more difficult both seats were taken and stated available, not reserved. This caused a carriage full of people to play musical seats, several people having to swap around and move luggage. Many people sat in “available” seats having to move because they’re actually reserved.
Double booked is an understatement as several people on coach C had been triple booked for the same seats. For Virgins own records seats 25&26 were double booked.
1 poor bloke moved 4 times in the first hour because of the “available” seat issues. How bloody embarrassing. The Mrs felt terrible to whole journey and just couldn’t relax, not a great start to a Christmas holiday. Then we come to the luggage storage issue, having to rearrange everyone’s bags to put ours at the bottom.

On a side note the staff were very friendly and polite.

I’ll be driving to Edinburgh the next time I visit because virgin trains was a joke to travel with.

Be prepared for a follow up return journey review on the 5th December.

Bought a return ticket from Liverpool to London. Both trains were cancelled by the train operators. I sent both tickets back by mail and did not receive a refund. Be careful with Virgin.

Bought tickets on Friday. Took my money…no tickets arrived. Had to buy tickets from another provider for Monday travel, and now report the transaction to my bank as of course, no response from their customer services team either despite sending numerous emails. What a waste of time

Slow train, late running and unclean toilets. Poor experience.

Terrible experience with Virgin trains customer service and could not resolve a complaint. Offered a paltry 2000 virgin points which is basically worth nothing. Had a train booked down from Chester to London and was not offered a seat reservation when quite clearly there were seats reserved by other customers. Last time I will use Virgin Trains.

Ticket office staff consistently as good,if not better than any I have encountered in 65yrs of rail travel.Polite,efficient, patient and so very,very helpful taking away a lot of associated stress.also doing their best to provide the most appropriate,economical tickets possible. full marks Carlisle ticket office! keep up the good work. Thanks c l metcalfe.

I booked tickets from London to edingburo,but I boarded wrong train .I was willing to get off at next stop but the crew members never helped me,despite knowing it was genuine mistake.they were very abusive.I will never use their service again.I will opt to fly to Scotland in advance as it is much cheaper and quicker. I emailed them again never help me ..

Booked a ticket with my rail card. Went to purchase additional and the train had no further tickets.
Cancelled within the time frame and was charged a £10 admin fee. Customer service now ignoring me.

Absolutely Hopeless - standing like sardines in disgusting dirty smelly first class and asked by rude member of staff to move into cattle class even frail elderly people! Not even rush hour. I told her what everyone else was thinking and got asked to leave the train - total rudeness, lack of compassion and customer service. Basingstoke to Southampton Central - beware!

Poor service, overcrowded, overheated, unhelpful staff, wouldn't use if there was another option.

Told by train manager that "you don't pay for a seat" and to put up with overcrowding in overheated spaces between carriages

Terrible shocking service. Cramming in like sardines. No human connection for being treated inhumanly

late trains, overcrowded, expensive

I had to pay 2 time which is extremely sad and unfair I never used again