Virgin Balloon Flights Bewertungen 

5'928
TrustScore 4.5 von 5

4.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Absolutely fantastic from start to finish. Booked initially at Headcorn, Kent but recorded message updated to new location not that far away. Booking was very straightforward, first date booked was... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Took four years before we managed to get good weather to fly. Too long in my opinion. Need more flights to increase the chances of flying or the possibility of delays needs to be made more obvious whe... Mehr ansehen

Bewertet mit 5 von 5 Sternen

A fabulous experience! A very professional, well organised trip - our pilot Russell Collins was brilliant. Thoroughly enjoyed our flight from start to finish. Great team work helping to assemble the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

After Waiting 3 years our flight exceeded expectations Damon Bridger our Pilot delivered great experience Safely took us 3000 feet into the air very knowledgeable of area Felt very safe. Great ev... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschenkeladen
  2. Ballonfahrtenanbieter

Vom Unternehmen geschrieben

Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.


Kontaktinformationen

4.6

Hervorragend

TrustScore 4.5 von 5

5928 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 96 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.6

Alle Bewertungen

(5'928)

693 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Virgin balloon flights are fabulous

Despite 3 and a half years and fourteen cancellations due to unfavourable weather this was a brilliant experience that I’d recommend to anyone. Our pilot Russell Collins was fantastic and the views were superb. Good fun preparing and dismantling the balloon too!

11. September 2026
Bewertet mit 5 von 5 Sternen

Balloon flight

Probably one of the best experiences, you just have to be prepared for cancellation after cancellation but when you get on the flight it is amazing and would highly recommend. The weather couldn’t have been better, a perfect day with a brilliant pilot “Mike”

11. September 2026
Bewertet mit 3 von 5 Sternen

Took four years before we flew.

Took four years before we managed to get good weather to fly. Too long in my opinion. Need more flights to increase the chances of flying or the possibility of delays needs to be made more obvious when booking.

11. September 2026
Bewertet mit 1 von 5 Sternen

I booked hot air balloon for my child…

I booked hot air balloon for my child birthday last year, but it just cancelled in a very short notice exactly on his birthday which was very disappointing but we said alright safety is more important than anything. Since then we keep booking flights and it keeps cancelling each time. After so many cancellations I I became suspicious that is there any hot air balloon flight at all or is it just private balloons the one sometimes I see in the sky. But still I was trying to be positive and made booking in other cities and checked the weather conditions in advance. Booking balloon flights on other cities cost extra for train ticket and hotel tickets, food and many more. Which I even attached all the evidence via an email to them once they trapped me and ended up losing my flight. I had a pm booking they messaged me recommended to change the slot for pm to am, after confirming their timing with customer support on the phone that said it’s around 7am when I arrived the landline number voicemail said the flight is 6:15am and somehow they arranged to make my voucher invalid anymore and give me about 10% discounts to buy again another voucher and paying them more and more and waiting years for the service they paid for. During all this hassles some of the customers may go to a hot air balloon flight with a personal group of fraudulent virgin hot air balloon fight with their own criminal team.

To make long story short It’s now clear to me now that after selling the vouchers without delivering the service they tries different ways to repulse most of the people who paid money by disappointing them by cancelling again and again the flight and eventually the vouchers expires without using or by trapping them in some kind of confusing situation to lose the meeting, and buy get some discounts and buying again the vouchers.

No wonder in the era of buying likes, comments and views to online pages, buying some positive reviews for such a big fraudulent business is like a peace of cake.

10. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very friendly lovely smooth ride &…

Very friendly lovely smooth ride & landing

10. September 2026
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hi Susan,

A friendly crew, a smooth flight and an equally smooth landing, exactly the sort of landing we like!

Thanks for the lovely review 🎈

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hi,

The views do tend to steal the show, so we’re pleased our team’s professionalism managed to get a mention too!

Thank you for the lovely review🎈

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen

Absolutely loved it the crew were…

Absolutely loved it the crew were amazing can’t wait to do it again thank you virgin balloon rides

10. September 2026
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hi David,

Thank you for the lovely review!

We’re delighted you had such a brilliant time, and the crew will be thrilled with your kind words.

We’ll keep a patch of sky free for your next visit! 🎈;)

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen

It was enjoyable from first meeting the…Mo and Gwen 80th birthday experience

It was enjoyable from first meeting the pilot and crew. It was an absolutely fantastic experience. Many thanks to the pilot for a safe and amazing ride. Well done Virgin

10. September 2026
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hi,

Thank you for the fantastic review!

Most people celebrate an 80th birthday with cake but Mo and Gwen chose an adventure in the sky instead. Excellent decision! :)

We’re delighted you enjoyed the whole experience, and we’ll gladly pass your kind words on to the pilot and crew 🎈

You know where we are for the next milestone!

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen

Peaceful and calm flight

My dad and I thoroughly enjoyed our hot air balloon ride yesterday! The pilot was extremely experienced, knowledgeable and interesting. We couldn't believe how quiet and peaceful it was up there! Highly recommend.

9. September 2026
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hi Courtney,

Thank you for the brilliant review!

We’re delighted that you and your pops enjoyed the flight. It’s surprisingly peaceful up there once the burner stops reminding everyone who’s in charge!

We’ll pass your lovely comments on to the pilot and crew., it will make their day🎈

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen

It was all that we had expected

It was all that we had expected. The flight was a really enjoyable event that we will remember for a long time.

9. September 2026
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hi Kevin,

Thank you for the lovely review! We’re so pleased your flight lived up to your expectations and gave you memories that will last for years.

We love to hear this and if you ever want to give it another go you know who to call! :)

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen

Everyone was very helpful

Everyone was very helpful. The flight experience was amazing. We had a great time.

5. September 2026
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hi,

Thanks so much for your lovely review! We’re thrilled the whole team were helpful and that your flight was a real high point 🎈

It sounds like you had an uplifting time in every sense!

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen

Customer service

Lynn showed great understanding. She responded promptly to my emails and a very satisfactory compromise was reached.

9. September 2026
Bewertung ohne vorherige Einladung
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hi Ceaon,

Thanks so much for the lovely review!

Lynn is certainly a high-flyer when it comes to customer service 🎈

We’re delighted she could help find a suitable solution that left you on cloud nine! We'll certainly pass on your kind words, it will make her day :)

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen

Nobby was a fantastic pilot

Nobby was a fantastic pilot! Really enjoyed the whole experience.

6. September 2026
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hi Dejan,

Thank you for the fantastic review!

Nobby certainly knows how to lift everyone’s spirits…quite literally! 🎈😄

We’re delighted you enjoyed the whole experience and we thank you for flying with us!

The Virgin Balloon Flights Team

Bewertet mit 1 von 5 Sternen

Soo disopointed

Soo disopointed, balloon booked for 6am tomorrow morning, flight gets cancelled 11pm night before with exceptional weather, Avoid!

8. September 2026
Bewertung ohne vorherige Einladung
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hi Jack,

Thank you for your review and feedback.

We’re really sorry for the disappointment caused, especially so close to your flight. Ballooning requires very specific weather conditions, and although the weather can appear perfect on the ground, wind speeds and conditions along the flight path or at potential landing sites may not be suitable. The pilot’s decision is always made with everyone’s safety in mind but we fully appreciate that this doesn't take away any disappointment for you.

We hope you’ll rebook and get to enjoy your flight experience with us soon.

Thank you for your patience and please do feel free to get in touch with us on 01952 212750 or customerservice@virginballoonflights.co.uk if we can help with anything.

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen

After Waiting 3 years our flight…

After Waiting 3 years our flight exceeded expectations
Damon Bridger our Pilot delivered great experience
Safely took us 3000 feet into the air very knowledgeable of area Felt very safe. Great evening Great company

5. September 2026
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hey!

Thank you for your review!

Three years in the waiting and 3,000 feet in the making, what an adventure! 🎈

We’re over the moon to read that your flight with us exceeded your expectations and that Damon made you feel safe and entertained throughout.

We’ll be sure to pass on your fantastic feedback, it will make their day! :)

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen

Because we finally got to do it

Because we finally got to do it, the evening was beautiful, Nobby was really friendly and explained everything as well as pointing out interesting places.

An all round great experience.

6. September 2026
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hey!

Yay! You finally got your moment in the skies! We’re delighted Nobby kept you entertained and pointed out the sights along the way.

Thank you for sharing your great experience with us and you're welcome back for Round 2 anytime!

The Virgin Balloon Flights Team

Bewertet mit 5 von 5 Sternen

I spoke to lynn

I spoke to lynn , they were an absolute jem in helping me get my vouchers back, would highly recommend

8. September 2026
Bewertung ohne vorherige Einladung
Virgin Balloon Flights-Logo

Antwort von Virgin Balloon Flights

Hey Eli!

We’ve always known our Lynn is an absolute gem, but we love hearing it from our passengers too! 💎

We’re so pleased she helped reunite you with your vouchers. Thank you for the lovely feedback and recommendation!

The Virgin Balloon Flights Team

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr