Absolutely fantastic from start to finish. Booked initially at Headcorn, Kent but recorded message updated to new location not that far away. Booking was very straightforward, first date booked was... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Absolutely fantastic from start to finish. Booked initially at Headcorn, Kent but recorded message updated to new location not that far away. Booking was very straightforward, first date booked was... Mehr ansehen
Unternehmen hat geantwortet
Took four years before we managed to get good weather to fly. Too long in my opinion. Need more flights to increase the chances of flying or the possibility of delays needs to be made more obvious whe... Mehr ansehen
A fabulous experience! A very professional, well organised trip - our pilot Russell Collins was brilliant. Thoroughly enjoyed our flight from start to finish. Great team work helping to assemble the... Mehr ansehen
Unternehmen hat geantwortet
After Waiting 3 years our flight exceeded expectations Damon Bridger our Pilot delivered great experience Safely took us 3000 feet into the air very knowledgeable of area Felt very safe. Great ev... Mehr ansehen
Unternehmen hat geantwortet
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Jesson House, TF3 3BD, Telford, Shropshire, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Despite 3 and a half years and fourteen cancellations due to unfavourable weather this was a brilliant experience that I’d recommend to anyone. Our pilot Russell Collins was fantastic and the views were superb. Good fun preparing and dismantling the balloon too!
Probably one of the best experiences, you just have to be prepared for cancellation after cancellation but when you get on the flight it is amazing and would highly recommend. The weather couldn’t have been better, a perfect day with a brilliant pilot “Mike”
It was absolutely amazing! So organised from start to finish & Matt our pilot was extremely knowledgeable, professional and amusing.
Took four years before we managed to get good weather to fly. Too long in my opinion. Need more flights to increase the chances of flying or the possibility of delays needs to be made more obvious when booking.
Matt Rate was bloody brilliant! Thank you for an enjoyable flight 🎈
Customer service was back to me quickly as soon as I asked a question by mail. Lynn M was efficient to help me about my enquiry. Recommended! Thank you 🤩
I booked hot air balloon for my child birthday last year, but it just cancelled in a very short notice exactly on his birthday which was very disappointing but we said alright safety is more important than anything. Since then we keep booking flights and it keeps cancelling each time. After so many cancellations I I became suspicious that is there any hot air balloon flight at all or is it just private balloons the one sometimes I see in the sky. But still I was trying to be positive and made booking in other cities and checked the weather conditions in advance. Booking balloon flights on other cities cost extra for train ticket and hotel tickets, food and many more. Which I even attached all the evidence via an email to them once they trapped me and ended up losing my flight. I had a pm booking they messaged me recommended to change the slot for pm to am, after confirming their timing with customer support on the phone that said it’s around 7am when I arrived the landline number voicemail said the flight is 6:15am and somehow they arranged to make my voucher invalid anymore and give me about 10% discounts to buy again another voucher and paying them more and more and waiting years for the service they paid for. During all this hassles some of the customers may go to a hot air balloon flight with a personal group of fraudulent virgin hot air balloon fight with their own criminal team.
To make long story short It’s now clear to me now that after selling the vouchers without delivering the service they tries different ways to repulse most of the people who paid money by disappointing them by cancelling again and again the flight and eventually the vouchers expires without using or by trapping them in some kind of confusing situation to lose the meeting, and buy get some discounts and buying again the vouchers.
No wonder in the era of buying likes, comments and views to online pages, buying some positive reviews for such a big fraudulent business is like a peace of cake.

Antwort von Virgin Balloon Flights
Absolutely loved it the crew were amazing can’t wait to do it again thank you virgin balloon rides

Antwort von Virgin Balloon Flights
It was enjoyable from first meeting the pilot and crew. It was an absolutely fantastic experience. Many thanks to the pilot for a safe and amazing ride. Well done Virgin

Antwort von Virgin Balloon Flights
My dad and I thoroughly enjoyed our hot air balloon ride yesterday! The pilot was extremely experienced, knowledgeable and interesting. We couldn't believe how quiet and peaceful it was up there! Highly recommend.

Antwort von Virgin Balloon Flights
It was all that we had expected. The flight was a really enjoyable event that we will remember for a long time.

Antwort von Virgin Balloon Flights
Everyone was very helpful. The flight experience was amazing. We had a great time.

Antwort von Virgin Balloon Flights
Lynn showed great understanding. She responded promptly to my emails and a very satisfactory compromise was reached.

Antwort von Virgin Balloon Flights
Nobby was a fantastic pilot! Really enjoyed the whole experience.

Antwort von Virgin Balloon Flights
Soo disopointed, balloon booked for 6am tomorrow morning, flight gets cancelled 11pm night before with exceptional weather, Avoid!

Antwort von Virgin Balloon Flights
After Waiting 3 years our flight exceeded expectations
Damon Bridger our Pilot delivered great experience
Safely took us 3000 feet into the air very knowledgeable of area Felt very safe. Great evening Great company

Antwort von Virgin Balloon Flights
Because we finally got to do it, the evening was beautiful, Nobby was really friendly and explained everything as well as pointing out interesting places.
An all round great experience.

Antwort von Virgin Balloon Flights
I spoke to lynn , they were an absolute jem in helping me get my vouchers back, would highly recommend

Antwort von Virgin Balloon Flights
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