Excellent experience with Richer Sounds from start to finish. Kenny was extremely helpful throughout the purchase and worked hard to put together a great deal on the TCL TV and soundbar. He was... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I ordered an item that required a certain level of technical knowledge to set up and work. Emma in Ricker Sounds Belfast spotted this potential issue, so phoned/voicemail and emailed me to check I... Mehr ansehen
Unternehmen hat geantwortet
I ordered a 55 inch TCL from Richer Sound on a Sunday bank holiday weekend & yet I got my tv by next Friday. Came from NI to Wexford so that’s some impressive shipping speed considering the long weeke... Mehr ansehen
Unternehmen hat geantwortet
We purchased a Panasonic audio system similar to one we have in Australia. To begin with we had a bad experience. The unit came with a CD stuck in the tray which indicated that it was possibly a dem... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fernsehgeschäft
- Reparaturdienst für audiovisuelle Technik
- Elektrofachmarkt
- Hi-Fi-Shop
- Geschäft für Audiogeräte
- Fernsehgeräte-Reparaturdienst
Informationen, die aus verschiedenen externen Quellen stammen
Richer Sounds Ireland - We are Ireland's largest TV, Hi-fi and Flat TV specialists. We sell TV, Home Cinema and Hi-fi equipment at the best prices anywhere. Guaranteed. We are based in Belfast
Kontaktinformationen
7 Smithfield Square North, Belfast, BT1 1FN, BT1 1FN, Belfast, Vereinigtes Königreich
- (0044) 0333 900 0070
- trustpilot@richersounds.ie
- www.richersounds.ie
4.9
Hervorragend
602 Bewertungen
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Excellent experience with Richer Sounds…
Excellent experience with Richer Sounds from start to finish.
Kenny was extremely helpful throughout the purchase and worked hard to put together a great deal on the TCL TV and soundbar. He was friendly, knowledgeable and made the whole process straightforward.
Emma was also fantastic with the delivery updates, keeping me informed and making sure I knew exactly what was happening. The communication and customer service were excellent.
The products arrived safely, and I’m very happy with both the deal and the overall service. A big thank you to Kenny, Emma and the Richer Sounds team. I would definitely recommend them and will happily shop with Richer Sounds again.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Vinit
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Also, many thanks for the recommendation. It really is much appreciated!
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Avoid this business at all costs
Avoid this business at all costs. I bought a television from Richersounds on the 21st of January 2026 and stored the television safely upon delivery in a spare bedroom in the original packaging until the 30th of August 2026 as the room the television was due to be mounted in was not ready yet. I opened the box on Sunday the 30th of August 2026 for the first time and the screen is defective with lines running down the length of the screen. I contacted the deputy manager of Richersounds for a repair or replacement and I was told that this is not covered under the year warranty or the 6 year warranty offered with this Philips television. I was told this is unfortunate and that I would be offered a discount on another television. I have emailed back and forth about this issue to no avail. This is genuine issue and not user error and I have been left with a broken television and no means of repairing or replacing it. Avoid this company if you value your consumer rights as they will not be upheld!
David O'Connor
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi David
Apologies for only getting round to your review.
We appreciate all our customer's feedback and always try our best to meet customers expectations.
Unfortunately on this occasion we were not able to meet your expectations and our genuinely sorry for the disappointment this has caused.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Responsive service
We purchased a Panasonic audio system similar to one we have in Australia. To begin with we had a bad experience. The unit came with a CD stuck in the tray which indicated that it was possibly a demonstration model. Emma at Richer Sounds quickly arranged for a replacement to be despatched which is perfect. Her responsive service quickly rectified a problem and has given us a very positive view of the company despite that initial issue.
Delivery by DPD was a bit unpredictable as they did not follow instructions and attempted delivery on a day they had been told we would be out. All worked out in the end.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi DP 7
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to Emma and our team here at Richer Sounds - they will be delighted!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Apologies again for the delay in my response and always give me a shout if I can help in any way.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I have made a few purchases from Richer…
I have made a few purchases from Richer Sounds over the past number of years and have always received 1st. class service. Items delivered quickly and safely and, so far , working perfectly. Their customer service is exceptional.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Christopher
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I got what I wanted at a good price. The delivery came the next day.
I got what I wanted at a good price.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Joseph
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent Customer Service
I ordered an item that required a certain level of technical knowledge to set up and work. Emma in Ricker Sounds Belfast spotted this potential issue, so phoned/voicemail and emailed me to check I knew about the possible issue and was ok to continue with the order.
Once I had confirmed I was Ok with it, it was delivered the next working day. She then followed up to make sure I had received the item and was happy with it.
Excellent Customer Service.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Picko
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let Emma and everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Exceptional customer care from Kenny & the Belfast team!
I bought a 65-inch Samsung QD-OLED TV from Richer Sounds Belfast. At the time, Samsung was offering a 15% cashback promotion on the purchase. Combined with Richer Sounds competitive pricing, it made for a fantastic deal and so I went ahead with the order. The TV arrived much faster than expected and has been great so far.
As per the terms and conditions, I waited 30 days before applying through Samsung’s cashback portal. My initial claim was rejected because Samsung stated the proof of purchase photo was missing, which was strange, as I had uploaded a photo of the TV showing the order number. I then resubmitted using the official PDF receipt emailed by Richer Sounds, but Samsung rejected the claim again, claiming that "The qualifying product was not purchased from a participating retailer".
Following this, I contacted Samsung’s cashback support twice by phone and once by email. Although the support agents were polite and agreed that I was eligible, I never received any updates or follow-ups. Throughout this time, I kept Richer Sounds Belfast in the loop. They agreed that the claim should have been approved and I made sure they knew I didn't blame them for Samsung's mistakes.
However, after two weeks of getting nowhere with Samsung, I decided to send a formal email to Richer Sounds Belfast outlining my consumer rights and requesting to return the TV.
Kenny, the Belfast store manager, stepped in the next day to resolve the issue. Even though I knew it wasn't Richer Sounds' fault, he offered a partial refund to cover what Samsung should have approved in cashback and offered a sincere apology.
I was very pleased that Richer Sounds Belfast stepped in to resolve the matter and I hope the store is able to recoup the money from Samsung.
This was my first time purchasing a product from Richer Sounds Belfast and if their pricing is competitive with other retailers, I won't hesitate to buy from them again, particularly due to their great customer care. Hopefully next time there won't be any shenanigans with Samsung cashback.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Richard
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value from the team. Apologies for the experience you had with Samsung support.
We work extremely hard in these areas for our customers.
I will be sure to let Kenny and the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Apologies for the delay in getting back to you.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great Products at Value Prices. No additional customs charges.
Great Products at Value Prices
I live in RoI and use this website all the time to buy audio equipment. The prices can be shown in Euros and you can buy confident that there are no customs charges. They have a wide range of products, at great prices, and with detailed information. And, super fast shipping with DPD: e.g. ordered online on Friday before noon and had the item (PC speakers) THE NEXT MORNING in Midlands.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Enda
Apologies for the delay in getting back to you only now. Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great AV store in the area.
I can confidently state that this team possesses a profound understanding of their products. I have acquired several speakers from them, and each order was processed and shipped on the same day, arriving within one to two business days. Their pricing is notably more competitive than that of AV.com or Auditorium, and their pre-sales and post-sales support are consistently exceptional. They are highly responsive to inquiries, addressing concerns promptly. While their inventory may not encompass all brands and models, I consider them the premier retailer for AV equipment.
19. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi George
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to our team here at Richer Sounds - they will be delighted!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Apologies again for the delay in my response and always give me a shout if I can help in any way.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Very happy with Richer Sounds
⭐⭐⭐⭐⭐
I had a very positive experience with Richer Sounds.
The television was competitively priced, arrived exactly as described, and I am extremely happy with its quality and performance.
Unfortunately, there were significant delays and communication problems with the courier, Aramex. However, throughout the process, Richer Sounds’ customer service was excellent. Their team kept in regular contact with me, made repeated efforts to resolve the situation, and genuinely tried to make things right. Their communication and professionalism were impressive, especially considering the delivery problems were outside their direct control.
Based on my experience, I would happily purchase from Richer Sounds again. The only thing I would do differently is request a different courier if possible, as I would not choose Aramex for future deliveries.
Excellent products, competitive prices, and customer service that genuinely cares about its customers. Thank you, Richer Sounds.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Therese
Sorry for the delay in responding.
Thank you for taking the time to give us a 4 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
I am disappointed you had a negative experience with our courier partner Aramex. We have fully passed on your feedback and have discussed the issues you experienced with them directly. Hopefully, going forward your feedback will help avoid issues arising in the future.
The vast majority of shipments delivered by Aramex run smoothly without any issues. Our apologies again, that on this occasion your delivery was not the experience it should have been.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Staff were helpful, value extraordinary and delivery swift!
I live in Dublin and decided to buy a large TCL TV from Richer Sounds via their Belfast branch. Staff were helpful, value extraordinary and delivery swift! What more could I want?
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Nick
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Amazing experience
Amazing experience. Very friendly and went out of their way to help with a delivery.
Tom
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Tom
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to our team here at Richer Sounds - they will be delighted!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Apologies again for the delay in my response and always give me a shout if I can help in any way.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I thought I had made a mistake - how wrong I was
Staff were very helpful in-store and were also more conscious of my budget than expected. I thought that the goal was going to be to sell whatever was most expensive, but instead we had conversations about whether the extra money for something more expensive was actually worth it.
I initially wasn’t pleased with what I purchased, but after a few days of tinkering I realised I had made a huge mistake in asking about refunds and returns. What I bought was in fact perfect for me and the advice given was absolutely spot on.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Nicholas
Apologies for the delay in getting back to you only now.
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to Aaron and the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I initially had a few questions about my prospective purchase
I initially had a few questions about my purchase whi I addressed to the Belfast branch and the response was within a few minutes. It covered all my concerns and made me feel confident on ordering the item that I wanted. Kudos to Kenny who helped me throughout the purchasing process with accurate information and guidance
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Aris
Apologies for the delay in responding.
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let Kenny and the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Apologies for the delay in getting back to you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
The gold standard in customer service
I bought a Philips television from Richer Sounds online and it was delivered via courier nice and quick. Unfortunately, the TV had a fault with the screen and I contacted Richer Sounds that evening to advise and ask their advice.
To my delighted amazement, the Director, John got back to me after hours and between him and Emma in the office arranged a replacement, shipping and pick ip of the broken unit in rapid time. I let them know on Monday night and had the replacement by Friday. Easily the best electronics customer service I've encountered and that's before you look at things like the 6 year guarantee.
Richer Sounds are probably the best place on the island of Ireland to buy a tv, their prices are very competitive, but honestly the great customer service will have me coming back. Highly highly recommended, and thank you to John and Emma again for helping me.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi CK
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let Emma & John and everyone else here at Richer Sounds know. The team will be super pleased!
I am super pleased we were able resolve your issue satisfactory!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great Experience for delivery to Dublin
Dealing with Richer Sounds in Belfast was effortless. They have a great website with good prices and super responsive support on the phone for any queries. Their delivery partner Aramex also has great phone support. I would 100% recommend buying from Richer Sounds in Belfast.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Paul
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
We had such a brilliant experience with…
We had such a brilliant experience with the team at Richer Sounds Belfast. They were so responsive, their prices were unbeatable and they really went above and beyond to make our experience seamless and personal. Most definitely will be back.
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Caitriona
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great customer service online and by…
Great customer service online and by phone and quick delivery to ROI
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Laura
Apologies for the delay in getting back to you only now.
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I ordered a 55 inch TCL from Richer…
I ordered a 55 inch TCL from Richer Sound on a Sunday bank holiday weekend & yet I got my tv by next Friday. Came from NI to Wexford so that’s some impressive shipping speed considering the long weekend. Product came intact & everything was fine. Proper communication throughout the whole process from ordering till delivery. Thanks a lot. Highly recommend
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Jojo
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Apologies for the delay in getting back to you.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
George from Richer Sounds Belfast
George from Richer Sounds Belfast could not have given better customer service - I called the store with a vinyl player bought from a friend that was spinning too slow and scraping the underside of my records. He had me bring it in and said he would take a look at it. By the next morning he called to say it was fixed and ready to go! When I came in store he talked me through everything he’d done and advised the best way forward with it. So knowledgable and it’s clearly a passion of his - he was also incredibly friendly and never once made me feel silly for not being educated on vinyl. He didn’t charge me for the repair either - an absolute hero and I will absolutely be back for advice when i’m ready to upgrade my set up. Thank you George!
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds Belfast
Hi Erin
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let George and everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
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