Postagesupermarket Bewertungen 

After using Postage Supermarket for over 8 years . Never again. I have contacted them 4 times since Friday. It is now Monday and no reply or even acknowledgement. I want to know where my £128.92 has gone as DHL say I only booked in 2 boxes.Yet Postage supermarket took the money for 8. Steer clear. They are obviously on their way out. Thank goodness. They do not deserve to run a business.Well I have been well and truly conned. After all of the above messing. And 4 days of emails etc Finally the boxes were collected and went with DHL Express. The next day DHL Express rang me and said they do not deliver to a PO box number. So Postage Supermarkkey and DHL took my money knowing they would not get to the destination.They are sending the 8 boxs back to me and I have lost my £128.82. That is a scam.I have contacted Postage Supermarket but as yet no reply. Going by last week I do not think I will get a reply.still no reply from Postage Supermarket. They are not even answering the phone or voicemail. Next stop Small claims court and trading standards

Will never use this company again they want your money but once it leaves them they don't care I sent a parcel with them advertised 5 to 8 days did not arrive after 15 days contacted them and was informed it had been refused by customs and on its way back to the UK . Nothing from them after this 10 days later I checked with the tracking number saying it was delivered after a postal payment was made checked with them again as it was not delivered to my partner they say it's taken to long to deliver and they can't track where or who it went to .they say I can't claim compensation as it was delivered and not lost but was not delivered to my partner's address or and contact made with her . Could only advise to contact the postal office where she lives this has taken 35 days of emailing them for nothing .I've lost the value of parcel and the cost of sending this sent the parcel 19th October last email with them 4th December

Very very slow & bad , my package in their warehouse since 4 business days and still not shipped internationally. It's horrible slow and horrible bad . I definitely will never use this company

Pre-COVID i used Postage Supermarket and the online platform worked a treat. No issue. Paid - Label - Posted. Simple
Not anymore, on a return to Postage Supermarket what a dreadful, stressful experience. I paid for a label at 12:09 Wednesday and no label generated. Money taken from my bank and no label. Filled in the 'contact us' form and no response so tried to call and still the same 'don't call us' distraction recorded message. Sent a further email still no response. I appreciate that this company is an online platform however i am sure that does not absolve them of a retail responsibility towards the platform users. Postage Supermarket needs to urgently look at the way their platform is working as it is failing an increasing number of user including myself. I think people need to start using the enormous consumer power they hold and refrain from using Postage Supermarket. Hit that bottom line and force them to take the users of their platform seriously.

Avoid, as sadly I found out why they have such a poor rating.
They sub-contracted the delivery of our parcel to Parcel Force, who 6 weeks later simply returned it to our door step, with no contact, nor reason as to why. When I complained, they said I needed to have informed them within 2 weeks of collection.... but I hadn't been told there was an issue.
They simply passed on the issue to Parcel Force, who said any complaint had to be via Postages Supermarket, as we had booked through them. #not interested.
I then used DHL who were excellent & I will use in the future.

Please people take note that this company is a scam. Even the BT number they provide is not related to them. I won’t stop here, I will take them to the cleaners. Useless con merchants!!!

Booked 2 parcels with Yodel through Postage Supermarket 05 May 2023.

Parcels ceased moving a few days after shipping, queried on 12 May 2023 and was told they would look into it.

Angela was very helpful to begin with although contradicting herself several times over the course of this issue. First I was told my 2 parcels were delivered despite no tracking update, signature or GPS.

I explained my parcels hadn't been received by the recipients and asked to keep querying, I was then told Yodel has confirmed the parcels x2 had been returned back to Postage Supermarket NOT ME.

Postage Supermarket said they hadn't but Yodel are adamant they have been delivered to them. So basically Yodel and Postage Supermarket are arguing about who has my parcels!

Months later "Hutch" replies after me being ignored for weeks, he oversees operations apparently (although Linkedin says he a Developer) again claiming they haven't got my parcels, told 16 days ago he had a call with Yodel that afternoon and would email me back that day with an update, SURPRISE HE DIDN'T and now no replies from him or Angela.

Please heed the many warnings on this site DO NOT USE THIS COMPANY

Booked a parcel with this company on 2 July to Australia tolded it would be 13/17 working days got a phone call today from my son to say it had arrived(26th) no damage or anything to parcel WOULD RECOMMEND THIS COMPANY 100% plus they are far far cheaper than any other company.

Takes ages to generate the labels. Wouldn't recommend.

Also blocks service to anyone that leaves honest reviews of bad experiences. Childish company. AVOID.

Charged me over £60 for delivery to Australia, smashed my item to smithereens, then refused to refund anything at all as the customer didn’t take the tiny pieces to a post office - even though many many photos were supplied showing the damage, and the receiver reported it and got a reference number etc. they basically told me before I even made the claim I probably wouldn’t be paid out. PLEASE THINK CAREFULLY BEFORE USING THESE JOKERS, AS WELL AS THE CARRIER LANDMARK

Booked x2 parcels with Postage Supermarket, Collect+ as the delivery partner. Both Parcels dropped off 19/12

Parcel stopped moving so I queried with Postage Supermarket on 22/12, Postage Supermarket deny receiving my email despite me forwarding the actual email as requested.

Collect+ have not declared the parcel lost and have said it could be on its way back to me, the tracking states the same.

Postage Supermarket are quoting terms that don't exist or relate to my situation in order to avoid investigating where my parcels are or subsequently having to file a claim.

I have asked for the terms that prevent them raising a investigation/claim and they send the same term that is not applicable, their terms state:

Any claim must be raised through Postage Supermarket within 5 working days in the case of loss for a UK delivery" MY PARCELS HAVE NOT BEEN DECLARED LOST yet Postage Supermarket refuse to look into this matter for me citing they are bound by fictitious terms that they do not publish on their terms and conditions page.

Postage Supermarket have also plucked 7 days from somewhere contradicting their terms that state 5 working days, it's also worth noting that day 7 was Christmas Day so would be interesting to ascertain who was in the office that day replying to emails.

I have raised this as an official complaint and will be pursuing the full amount for the 2 parcels through Money Claim Online due to their refusal to assist.

Used Postage Supermarket to post a parcel to Hong Kong. Had a problem with documents. Phoned and answered really quickly and sorted my problem so efficiently. Would highly recommend. Brilliant service.

Have used this company for over 10 years, excellent customer service and the lowest prices I have found to Europe for large packages. Has never failed me. Will continue to use in the future. Thank you

I had sent the packages to them and they said the weight was incorrect so they wanted me to pay a fee. When I refused to pay the fee I had them send me packages back which they made me pay to have my packages sent back to me. Terrible service do not recommend

Posted my parcel on 15th may, until now, nearly 2 month, nothing happened, contact customer service, Angela said nothing she can do, no refund nothing where is my parcel!

DO NOT USE this company! Absolutely disgraceful company and management team! Parcels were labelled correctly from us but Postagesupermarket sent parcels to wrong addresses and refuse to admit it.

absolutely dreadful. Parcel to the Philippines is lost and customer service don't give a toss. It's about time OFCOM stepped in and started fining this company.
My advice - AVOID AVOID AVOID !

I have used the company few times now Send parcel to Seychelles always arrived on time without any problems Angela in the office is brilliant always helpful she reply to your email promptly.
Mrs Benedict

i`ve used this company over several years with bigger parcels, because they have the edge on prices, especially with Parcelforce. Without comprising Parcelforce`s standard insurance.They also use paypal for payment without charging a fee for added insurance. I have never had a problem touch wood! and there always on the ball immediately when you send a email. So as long as they stay this reliable and cost i`ll keep using them

avoid like the plague, sent my parcel correctly described to Ireland it then sat in Dublin for weeks and then was returned back to uk, now they want me to pay them to give it back to me! avoid this company