oakfurnituresolutions.co.uk Bewertungen 

Wish we could rate lower. In the negatives! -a million!

Sophie or Stacey . just received message saying my delivery is delayed today . I sincerely hope it is not my sofa again . You told me you would be monitoring delivery to make sure it came today. can you reassure me you are on it . Linda . ref 7731919

Had a phone call today from Stacey from trust pilot . Have received all my furnture now.Shame I was the dissatisfied customer after several cancellations.The furniture is great. I have been compensated for my trouble. Stacey truly understood why I was dissatisfied. You have to keep on top of the delays and damaged furniture. Drivers were great

i recently purchased a sofa from here , which arrived 2 days late.
the sofa is very good value for money and is very comfy.
i will be using them again in the future

On the 8th of November, I ordered a nest of tables from this company - advertised as ‘Oak Furniture Town’ on EBay. Delivery was shown as beginning of December. I was happy to wait. I was then advised that stock wouldn’t be in until 18 December. Okay I thought - at least I’ll receive my order before Christmas. I was emailed on 13th of December that my order was in stock and to expect contact from the delivery company. I chased this up today, and was updated - to be delivered by the 8th of FEBRUARY!!! I understand that COVID has has a massive effect on deliveries across many countries.
My point - don’t advertise a delivery date without the stock to guarantee that delivery. Don’t advise of pending delivery, then (when chased) advise that customer will have to wait another TWO months before delivery. AVOID...

Not hassled whilst looking around, then most helpful when help was asked for. Extremely pleasant and knowledgeable staff member.

Where do I start? From delivery on SHOCKING

First off, the customer service department seam to know what they are at HOWEVER...

The shop was lovely and the Sales Team were welcoming and helpful BUT then day of delivery cames. Two guys come to deliver it. Unpacked my brand new suede sofa outside in the rain and then in the hurry to get it in the door scratched it and ripped a small part right where you can see it. Then the two reclining chairs bringing them in, building them up they noticed one was bent and not working correctly. Then (and I mean this in the literal sense) beat the back on it leaving a massive gap on one side because "that's the best we can do". I stopped them saying I was not signing for it. I was giving a card for the customer service team and I was told they take nothing to do with it. They then left leaving all the boxes in my front garden in the heavy rain with only me, one week into my recovery after a full hip replacement to sort it out.

So I phoned as instructed to do so. Got told that they past my name and number (after sending them photo's) to furniture serve and they would be in touch.

1 week later and a phone call plus text saying "Trevor will be visiting to inspect your furniture the following Friday" Out comes Trevor seeing the same problems as me, he orders a new cover for the riped sofa and a new mechanism for the chair. (Question, why are then repairing my less that 1 week old sofa and chair after problems that where report when the driver's where still on site.) However I let this go and awaited his return with parts. So back comes Trevor 2 weeks after to fit the new cover and mechanism. Fits the mechanism to the chair and asks me to make sure I'm happy and sign the repair off. Then he moved on to the sofa cover 4 hours later, he comes into the kitchen and saying "that's it sorted for you, don't worry don't get up, could you sign that" and runs (not lieing here) out the front door into the van and away. (Remember hip replacement) so I get up and look up the hall. Big box and bag where the cover and mechanism come in sitting there left outside in the garden. No big deal, go into the living room to find all the pull stable's, old cover and a lot of other mess and paper work through all over my living room (I do have photo's) Ok starting to get anoyed BUT then I seen the job he had made of the sofa. Well if you would like to see photos reply to this and I'll send you some. OMG what a mess. Then the red mist as I look in my front garden to find the old chair mechanism laying out there.

Phone the store as they are my point of sale, "not our fault, phone customer services on ....... And they will help you" 22 minute of being on hold eventually the phone picks up. I then realised and as I come from a customer service background I should maybe give the representative of the company an exclamation what I would like in a calm and polite manner.

That worked untill I get told the sofa, ripped on delivery, reported the same day, inspected 1 weeks after, repaired (Hahahaha) 2 weeks after that will be replaced on 21/11/18. Today's date being 7/9/18.

At least they listened to what I wanted after the 3rd time and are getting it replaced.

ALL IN ALL, NO WORTH THE TIME

It seems strange that a company which has let its customers down by taking our money and then failing to deliver (putting our orders 'on hold' indefinitely, then 'signalling the intention to enter administration') should be receiving good reviews on Trustpilot still.

Even if you have been lucky and have not been told your paid-for goods will not be delivered, as many have, surely endorsing a company in the current circumstances is wrong.

We must all draw our own conclusions here.

As for me, I will be telling everyone that Oak Furniture Solutions (Contemporary Oak Furniture Ltd) are an absolute disgrace. It appears my only hope of getting my money back is via the bank, either via chargeback or by claiming from the credit card company under Section 75 of the Consumer Credit Act..

If you are considering buying from this company, don't say you weren't warned.

Really pleased with my cabinet it arrived well packed and did not have to be put to gather Exellent

Having placed an order and paid for a bookcase on the 11th January, we received an email two weeks later informing us we couldn't cancel, we couldn't have the item or ask for a refund as they were applying to go into administration. Thankfully we used a credit card so can claim the money back but many other customers aren't so fortunate. They must have known what was happening but still took our money!

Hi everyone,
I will not repeat what others have been saying about Mr Robin Hunt and his group of company's namely Oak Furniture solutions. The first thing I must stress is the Oak Furniture Land seam's to have no connection at all with OFS.
So let's get down to business.
We need to take legal action,and any lawful action in bringing this man down. Firstly any person reading this, do you know his address or telephone number. Or any other worthwhile details, they can leave them on my email address set up solely for this purpose. Please do not flood this email with rubbish or untruths, as this will only hamper my efforts in helping you.
I am a customer that has lost hundreds of pounds,let's put a stop to his kind of bad business practices which is letting other traders down.
Some of you will have experience in different aspects of either website building-legal advise-crowd funding or help with taking out a class action if so can you help.
We need to first build up a data base of information,then find a no win no fee group of solicitors to fight our case. Next forming a crowd funding site.
From my research I have found that support company's including them that code in the software for these online e-shops could be including code that will send out automatic email that we have all been receiving. So if the above person wishes to have that in the web page structure,that means its been pre-authorised. So it's pre- mediated theft. The website builder if used [could be self built] could be breaking the law themselves. So we need to search for the information far and wide.
You will come up against the data protection act,which does not work for the buying public. As it stops us from getting the information we need to get our cashback. But any lead is helpful. Are you a taxi driver in Bristol, that has this man's address,or do you have a friend on the taxi rank. Have you just lost your job due to this man. Or a supplier. I am calling for your help from all corners of the UK.
Email address on mumsnet site under oak furniture solutions [name=getitright as trust pilot will not alow email address.
Visa banking services take note most company's that go bust have tail tail signs flagging up many months before hand,just like this one has,yet you fail your customers because of a total lack of common sense. when it comes to authorising such payments. This is why now your facing [rightly so] a very large bill. Which in turn will be clawed back from the very people conned.
If a customer has to do many hours of research each time they shop on line,the online shopping will crash.
Warning:- If you paid by plastic,get a new card at once,as the scammer could use those card details again or sell the details on. It should not effect the chargeback. But check with your bank first.
Trading Standards,next to useless!!.
By sending me any details to gather information for a legal case,you are consenting to those details being used in part or full. Which could be used in a court of law.
Keep it lawful, or we become as bad as the scammers and the judge will throw are claim out of court. Good luck.

This company has gone into administration and is not going to fulfill hundreds of outstanding orders. Only a couple of hundred quid in our case but £1000s for some unfortunate people. As we paid by debit card we probably won't get our money back by the time the banks and administrators have had their bit.

Fantastic product, efficient customer service and delivery. Highly recommended

Yep, take your money and run. Ordered since November, have now gone bust.

Awful company, avoid!

Good solid furniture.
Excellent communications.
Delivery service brilliant.
Definitely recommend.
Thanks i am very happy with my purchase.

Contemporary Oak Furniture Ltd trading as Oak Furniture Solutions - in Administration!

AVOID!

The Item I ordered looked too big when it arrived. I have been trying to contact the company to arrange a return. The phone line is a continuous tone and no one replies to emails.

Nice unit well made and delivered in good time

Some of the heaviest furniture I have ever bought! Very solid.
Took several weeks after ordering but quality, packaging look very good.

Company takes money for order then does not deliver. Avoid!