National Geographic Magazine Bewertungen 

Advised of new address and changed with no problem at all!
Great job
Graham

Zeer teleurstellende ervaring. Ik ontving een aanmaning voor een abonnement op National Geographic Traveler dat ik nooit heb aangevraagd of afgesloten.

In plaats van eerst te controleren of er effectief een geldige overeenkomst bestaat, wordt er meteen druk uitgeoefend om te betalen. Als zogezegde klant verwacht ik dat een bedrijf kan aantonen wanneer en hoe een abonnement werd afgesloten, zeker wanneer een factuur wordt betwist.

Ik heb gevraagd om bewijs van de vermeende overeenkomst en om alle verdere aanmaningen stop te zetten totdat dit bewijs wordt geleverd. Tot nu toe blijft de situatie onduidelijk echter heb ik wel een incassovordering ontvangen... ook daar opnieuw geen reactie!

Ik raad anderen aan om hun facturen en aanmaningen goed na te kijken en niet zomaar te betalen zonder verificatie.

The magazine is definitively worth it, but there have been some problems regarding missing issues. Nevertheless, the customer services has kindly and supportive staff, and the attention was great. I hope that form now on will receive the magazine without further problems

good customer service and quite flexible (for example when moving)

Subscribed on 07/30/26 for online account. Credit card was verified by computer. Next morning an e mail stating they needed card information updated. Just in case we re entered information again. The computer again verified information correct.08/03/26 yet another e mail asking for updated card information. Called customer service and as is the modern way, foreign call handlers. Eventually got through to IOWA and was fed some BS about how they run credit cards. When i explained my knowledge of 20 plus years managing the credit card systems of two companies and that this started to smell of a scam to get multiple card numbers. I was then treated to silence and refusal to speak to a manager to resolve issue.
The lady (Kristy) then hung up
Multiiple attempts to ask for credit card numbers is a sign of a scamming attempt.
Nat geo refusal to address this issue in one call is at best disgusting. Sadly another fine company gone down the tubes.
As a postcript I do not want to hear the excuse of third party agency involvement. Business done as Nat Geo is Nat geo.

Amazing magazine with high-quality writing, photography and infographics. The whole family enjoy reading this magazine every month.

After over 30 years of subscribing to multiple National Geographic magazines - BYE BYE. I am disgusted that you have raised the price over 40% on the regular magazine since last year. It is insulting!!! I was ok with more ads, less volume in articles & I can afford this higher price no problem... BUT- you should have raised the price over a number of years- not all at once. And PS- I COULD CARE LESS ABOUT YOUR ONLINE ARTICLES & EMAILS that you now include. I guess I should not be suprised as you are now owned by the woke DISNEY Co. Thanks for the memories & good luck staying in business. I am sure many customers feel the same way as me.

Subscribed in June to the Traveller edition - apparently won't get a magazine til August. I apparently just missed the cut off point for getting a June edition when I signed up on the 5th. I was looking forward to my July edition and emailed today (the 10th) to ask when it would come. I was told that I'd now missed the boat again and won't get a magazine til August now. There was no explanation as to what happened or if my magazine was even dispatched and zero resolution beyond continuing to wait. It feels scammy as though they're hoping people will just forget they've signed up or not want to keep chasing and I definitely won't be renewing or recommending.

NATGEO is Still a milestone among my readings
I Could make evident the increase in representing your journalists Who writes the articles And/or photographer And in general persons instead of places or objects maybe for better economical gestion of expenses

Very quick resolution

Was subscribing as a gift for a friend. I thought it odd at the time that I had signalled this but couldn’t see an option to enter a separate mailing address. Could be my mistake. Anyway, I contacted customer service to resolve which was a straightforward process. Thank you.

Very profesional

I'm moving from Belgium to France, tried to change the shipping address and discovered that online it's not possible to edit the country. I sent an email to customer support with the old and new address and they immediately changed it. And sent a very nice email to confirm that.

Customer service always attentive and efficient understand the customer's true needs and acts to resolve all issues promptly

John was very helpful and respectful in our email exchanges. Really good customer support. Thanks!

I have been a subscriber of the UK NGM edition for over 10 years and have always loved the content. Recently I moved abroad and received quick and efficient help in changing my same subscription (UK edition) to my new address abroad.

They answered my question about my subscription renewal in 24 hours. Thanks

Mijn abonnement werd stilzwijgt verlengd. Er werden onmiddellijk administratieve kosten toegevoegd en gedreigd met incasso. Ik heb zelf contact opgenomen met de klantendienst om te kijken hoe we dit oplossen met de melding dat ik over het blad zelf (national geografic traveller) tevreden ben en dat ik van plan was mijn abonnement te verlengen maar dat ik niet wens op de draaien voor extra kosten (administratief of incasso). Dit werd beantwoord met een brief van een Incasso bureau. Niet te begrijpen dit. Wie wil er hier nog klant zijn? Mijn advies, begin er niet aan.

Customer service is excellent. Any time I have had any issues or questions I have gotten a swift reply.

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