Karcher Outlet Bewertungen 

1 star

Bought a K4 Power Control in August 2026. It arrived quickly, but unfortunately turned out to be faulty and was leaking water.

What makes this more disappointing is that the website states that the equipment is checked before being sold. Clearly, this was not the case with my machine.

I reported the problem immediately, then followed up again the next day and once more the following day, but received no response to my requests. I eventually had to do some serious searching to find a contact number, as it isn't clearly provided on the website: 01293 778 747. I was then instructed to raise a return request.

Very disappointed with the after-sales service. I honestly never thought to check Trustpilot reviews before buying from a big, well-known company like Kärcher — my mistake. I certainly would have thought twice after seeing the experiences of other customers.

I've previously had a couple of pressure washers from K'Archer Outlet. One for me and one for my mother-in-law. After a couple of uses the MiL's machine leaked to the point that there was no pressure. Three O rings had failed - the machine had been used a handful of times and was eighteen months old. Mine - a couple of years old and an internal electrical fault developed and it wouldn't turn on. I ordered a new one............... what arrived was a lesser model which, on delivery, was hanging out of a tattered and torn box with no packaging inside. It wasn't actually the model I'd ordered. I contacted K'Archer and they authorised a return - as part of the process I advised that I had no suitable packaging as the unsuitable packaging originally used was not fit for purpose. The courier came any way. I contacted K'Archer again and suggested that I keep the washer as sent and they make an adjusting refund. "We answer in 4 working hours" they claim. The courier has been again and gone away empty handed after telling me that K'Archer are rubbish. I am still waiting for an answer, a refund and/or the machine I ordered - my last message was sent four days ago. I would not recommend K'Archer to anyone

Bought a k4 multi control for 120 when it arrived there were pieces missing from it worked a couple of times fine then maybe the 4th try wouldn't work karcher wanted 150 just to look at.. I diagnosed the fault which seemed to be the plunger was getting stuck on the microswitch I jave to keep taking it apart to get it working not very good I wouldn't recommend karcher my cheaper one performs better and has lasted longer plus its cheaper.... oh and when I emailed i got blanked hence the review.

For me a sign of a good company is sorting out a problem.had some issues partly self inflicted with an old delivery address .got it sorted product arrived refurbished steam cleaner as new .

I went to the St Albans Karcher as my vintage 411A pressure washer was leaking at both input and gun ends. The chap cheerfully admitted that the unit was older than he was, but set-to to identify the problem. He found the replacements needed and tested it out before I left. Very pleased - thank you.

The item I received was excellent, great condition brilliant value for money.

discusting this is what they sent me stiII waiting for a repIacment

DO NOT BUY from Karcher Outlet! My pressure washer arrived damaged and needed a repaie straight away. Now 9 months later it is leaking water everywhere and needs a costly repair. Yes you can buy an extended warranty, but do your really not expect your appliance to last at least 12 months before breaking? Karcher Outlet, not fit for purpose, Absolute rubbish!

Please save your money and buy elsewhere. Our most recent purchase, an EWM2 floor mop developed a fault almost immediately after delivery. After prolonged discussions with Customer Services who wanted us to pay for a box to send the faulty item back to them the machine was eventually "repaired" and sent back. The cleaner has now developed the same fault again, no water getting to the rollers and is completely useless. This cleaner, just like our window vac that failed is poor quality and definitely not value for money.

Purchased this item February 2024 and only used twice. It was purchased as refurbished but it arrived new and boxed. Today the item almost caught on fire in my home during normal use’. The motor was sparking and the drum was lighting up fiercely. The service I have (not!) received from the Karcher outlet has so far been very poor. They simply don’t want to know as the item has gone over its warranty period. This item could have easily caused a fire that spread in my home and/or serious injury. Thankfully I turned off the machine just in time as my room filled with smoke. I shall be taking this further. I now have to prove this item was faulty at the time of purchase. I am gaining expert opinion.
Avoid using the Karcher Outlet Store. Very poor Customer service from what I had always thought of as a trusted and reputable brand.

Worst refurbished purchase I have ever made (WV5 Window Vacuum). The item parts arrived thrown loosely into a torn, damaged, and poorly secured box, with main body parts badly fitted and the fan physically hitting the rotor. They didn’t even bother to turn it on before dispatching it to check the obvious noise, clearly indicating it was faulty. The battery was over 1.5 years old, the unit was unsafe to use, and there was no paperwork or manual. There was clearly zero quality control. Calling this refurbishment is a joke.

They issued a dispatch email notification early on Friday claiming the delivery would arrive within 1 to 2 days, yet they still charged a ridiculous 6 quid for 1kg delivery on a 40 quid product. The courier didn’t even receive the parcel until Tuesday.

What makes this even more shocking is that it was barely 30% cheaper than a brand new unit, yet arrived in a condition that no reputable company would ever allow. The whole experience feels more like a scam than an authorised outlet.

Completely unacceptable and disrespectful to customers. I will never buy from this outlet again.

I purchased a refurbished K5 Power Control pressure washer from Karcher Outlet for £175. It was used only a handful of times and then, after fourteen months, it suffered a loud mechanical failure, refused to switch off properly and then would not power back on at all.

When I contacted Karcher Outlet, the only response was that their six-month warranty had expired and that I should pay for a repair myself. There was no willingness to consider durability or the Consumer Rights Act, which requires goods to last a reasonable length of time even when sold as refurbished.

For a K5, even refurbished, a failure after such limited use is not acceptable and the lack of aftercare has been disappointing. Based on my experience, I cannot recommend purchasing refurbished units from this outlet.

Looking now at other customer reviews and the number of similar failures reported, I should have looked more closely before buying.

With Karcher Direct offering a five year guarantee on new units, I would not waste money on a refurbished model again.

Bought my K5 from Karcher Outlet online. It got delivered with a broken wheel, probably damaged by the courier, but after 1 email, Karcher Outlet sent me a replacement wheel straight away.
Good service.

The Karcher K2 did not function as it should of. With the help of JODIE (at Karcheroutlet) I got a full refund. The attitude of Karcher (the official site) was less than one star. I was on the phone for a full 40 minutes and got no where.

So far, excellent customer service. K4 ordered on Friday and delivered on Monday. No original packaging but otherwise machine looks like new. Have yet to test it over a period of time. Had a query over pricing and customer service dealt with it immediately and positively.

Ordered K5 pressure washer. The power switch failed after 4 months. Item was replaced with no issues. However the replacement has failed after 3 months with the same issue. Karcher outlet will not replace despite the repair was not done correctly.

UPDATE: Escalated issue, and had a call back saying they will replace item and provide a short warranty.

I purchased a reconditioned K4 pressure washer and the water inlet connection leaked from the onset. I had to send it back and then read the reviews and it seems the K4 is problematic
Returns are simple thankfully

AVOID at all costs!

Bought a Karcher K4 used once, (7months later used again) now leaking from the control head, went to take it apart, the bolts are so corroded they’re locked on. This unit is an aged unit, definitely not refurbished.

Would never ever recommend this company, warranty expired only 1 month ago. Can’t self repair due to the corrosion inside. Considering legal action due under the reasonable life span law.

Purchased a jet washer, only used 3 times and failed. Unfortunately for me it was out of its 6 month warranty.
On closer inspection the motor casing bolts were loose and it was leaking some sort of lubricant grease.
Tried speaking to customer service and explained unit didn’t look like it had been refurbished properly” the bolts were all loose”. Customer service were unhelpful and obnoxious to deal with.
Did reach out to the real Karcher and they didn’t have a high opinion of Karcher Outlet either.
Definitely won’t be using Karcher outlet again.

ordered a KV6 window vac in yellow. Sent a white one that was extremely damaged and scratched.

Tried telling me they don't do the yellow one only the white one. Page clearly shows it yellow and black and even in the model information it says yellow and black.

According to customer service refurbished apparently means damaged,

Customer service shocking. Avoid this company.