Hanna Andersson Bewertungen 

Misleading photos and product titles on their pre-loved site (“Hanna Me Downs”) and refused to work with me on offering even a partial refund. They allow sellers to write “pajama set” and show photos of both a top and a bottom, but hide “oh by the way it’s only the top” buried in the details all the way down the page.

I really like the clothes even though they are really pricey. I’ve been a long time customer and my recent experience left me with a bad taste for the company. I recently purchased 2 items and they since went on sale. I had not even received the items yet, they were still being processed and getting ready to ship. So I emailed the company with my order number and asked if they could honor the sale price, especially since I had just recently placed the order.
They responded and told me no they could not and I would have to return the items once I received them and then replace the order (and take the chance they would be sold out if the sizes I needed).
Extremely disappointing especially for a company that seems to pride themselves on quality. This is not quality treatment for loyal customers.

This was my first time ordering from Hannah Anderson. I haven’t received my items yet, which are a birthday present, but will not be here on time.
I chose standard shipping, which is 5-7 days, butI found out it’s actually ground economy and takes 10-14 days.
My package was shipped from two states away from me, and should have went straight north, but the tracking history showed it went way in the other direction to a couple different southwestern states, which is where it is now. What the heck?
If I’d have known about the shipping delays, sitting in a hub for days, and bouncing through multiple states that aren’t even close to me, I would have ordered the gift 3 weeks ago. If you order enough clothing from H.A. you get free shipping but the slowest delivery.
Just be aware of that if you need something sooner than later.
I understand lots of things are shipped nowadays because so many brick and mortar stores closed (sad :( ), and the people that work for the delivery companies are very busy and stressed.
H.A. needs to be more transparent on their shipping times, and tell you they are going to send your package economy ground, which is much slower than the stated standard shipping.

Horrible experience with customer service. I received several damaged items in an order and customer service was unwilling to work with me on getting refunded. Never ordering from here again. I used to love Hanna and quality and service has hit rock bottom.

My package appears lost by FedEx. Contacted customer service and was told they won't do anything for 20 business days. I asked for the policy but was sent the shipping policy which didn't state this. No offer to connect with FedEx which shows my package has been sitting for almost 2 weeks in the same facility.

I’ve been shopping for two kids at HA for six years now. Their prints aren’t as bright as Boden’s, for example, but I find their quality to be more consistent, so I always know what to expect. I haven’t had to deal with customer service often, but when I did, it was courteous and helpful.

Once I figured out the sizing (it runs large), my experience has been terrific. Shipping to the US is quick, and knowing their clothing is Oeko-Tex certified gives me peace of mind. Indeed, they don’t offer free returns in the US, but I knew that before I made my first purchase.

I have tried to stop receiving e-mails from HannaAndersson.com and no matter how many times I have unsubscribed and even had e-mail conversations with its customer service department, they will not stop sending me e-mails daily.

Extremely disappointed with Hanna Andersson. I’ve been a loyal customer for years, but I’m done. Multiple times I’ve placed orders during sales, only for them to get canceled later with ZERO notification from the company. By the time you realize it, the sale is over and the items are gone or full price again.

The worst experience was during Christmas when I ordered matching pajamas for me and my daughter, and they sent me a completely random pajama set instead. It ruined the whole matching moment I had planned for the holidays.

At this point, the lack of communication and repeated order issues feel incredibly unprofessional and honestly borderline predatory. Be careful ordering from them, especially during sales.

Also- Their customer service is terrible.

I placed two orders from Hanna Andersson within three days and had sizing issues with items from both orders, which is pretty common when buying clothes for kids. When I went to return them, I was surprised to find I was charged a $7.50 return fee per package and was not allowed to combine the returns into one shipment.
What’s more frustrating is that the return fee appears to have increased from $5 to $7.50 without clear or transparent communication. For a brand that sells children’s clothing, where fit can be unpredictable, this policy feels especially unfair.
I reached out to customer service by email to see if they could offer any accommodation given the timing and circumstances, but they refused.
Customers shouldn’t be penalized multiple times for sizing issues, especially when orders are placed so close together. At a minimum, there should be an option to combine returns or more flexibility for situations like this.
Overall, a disappointing experience. And at this point, I doubt I will continue shopping there. Having to pay nearly the price of a T-shirt just to return items makes it hard to justify future purchases.

I placed an order 4/22 on 4/25 received a text that my item dropped in price $10. Yes $10 is significant. called customer service and they don't do credits. I would need to return, pay a shipping fee and reorder at the sale price. I will never buy from them again., Horrible customer service.

I never received an item I purchased from Hanna Andersson's Pre-Loved website (preloved.hannaandersson). When I contacted them to say I never received the item, they investigated with USPS, who "confirmed" the item had been delivered. But we have a Ring camera and nothing ever came to our house, so obviously the item was mis-delivered somewhere else. The response from the HA's Pre-Loved customer service team was that nothing can be done - meaning I do not receive a replacement item, I do not receive a refund for the item I purchased, and they will do nothing else to resolve the issue. And HA Pre-Loved keeps the money they made from the sale. I understand that the seller of the pre-loved item likely did their part in shipping the item, so they absolutely should get paid. But the idea that I'm out the money, the time, the effort to resolve the situation, all to be told that HA is choosing not to refund me is infuriating. It's terrible customer service and incredibly disappointing. Do not shop the Pre-Loved site.

Adorable clothing. Terrible delivery and claim response. Not recommended

Awful customer service!! Has been exactly ONE MONTH since I returned an item and still no refund! Long shipping times, awful return process.

I ordered something and I was using Apple Pay and so it picked up the wrong address so I immediately emailed and then also called them. I was told they couldn’t change the address even though I had immediately called which tells me they’re just a warehouse. I’ve blocked them.

I was sent a product that was so adorable that I washed it right away so my son could wear it. Once it was on him i saw a defect in the color and a hole around the seam of the arm. I was pretty bummed but I thought I'd try customer service to see if I could get a replacement. They responded quickly AND sent me a free replacement WITH expedited shipping. So great!

Very upset about how they process returns. Accidentally didnt click 1 item and processed the return with out it. Now I have to pay an additional 7.50 just to return 1 item on the same order????? How slow and behind are you on a company that you cannot just go in and either fix that issue or let me put that item in the SAME box because its going to the SAME place.

Not only that but I cant do just that and put the items with the packing slip in the same box when I purchased multiple orders. Im still keeping 400$ of the products and now im getting penalized for it.

So now I have 4 boxes to ship and out 30 dollars on just shipping. Will not be buying here again since its not easy for me and my family

Ordered a set of bodysuit and pants, only received the body suit. Hanna Andersson is refusing to process a refund, or allow a return.

I’ve been a loyal customer for over 7 years, never had an issue, and for the first time, my package went missing. They flat-out told me they are responsible for the delivery, and the package said, "Delivery anything after that is not their problem." Disgusting customer service.

They use Alexandra Daddario as a spokesperson for their clothing and she has been known to be a terrible person off camera. Many people say the same thing

The unisex pajamas are WAY too tight in the legs. We bought matching pajamas and the men’s were ridiculous. My son and husband
Are 6’1 and 6’3

I was fine with inseam being 33 but the cut
On the legs were the laugh of the morning. I wasted a lot of money for them to be uncomfortable. Will not purchase again. The quality of the fabric was just OK. Very unhappy with purchase