Great Western Railway Bewertungen 

Fgw is a sort of bonkers clockwork system that runs to rules with staff blankedly following orders and systems irrespective of the effects on the travelling public.Their safety record however is first class which is about all that can be said.its not fair to blame the directors etc as they are remote from the day to day.probably not using the train much themselves but cars.the choice of small Hitachi trains ageing now was in hindsight an undoable error.they are in a financial hole.running a huge railway costs a fortune.sky high ticket prices is not greed.they need every penny and then some.cleanliness punctuality and efficiency tend to become relegated to lowest priority.not enough staff.dirty litter lcustomers.ageing failing equipment that they can't get the go ahead to replace.lack lustre destinations.theyve spent years on the extended botley rd replacement project infrastructure pre handover.for what?

Train was delayed by over an hour (69 minutes) because they forgot to get a guard for the train. No info, no support, just a train delay that kept creeping up and oscillating between 'delayed' and arbitrary times. Appealed for a delay, they told me my train and arrival was less than 59 minutes late, no evidence or proof, just a straight up denial of the facts (i KNOW when i arrived) and they were only giving me back a quarter of the ticket price. I have appealed, but the process for appeal is cumbersome and slow, and kicked me out twice. Wasted an extra 40 minutes chasing after a company to pay me back what i am due because they presumably are trying to line their pockets by underpaying. I am also raising a complaint but that's just as painful and complex

I was travelling to Frome to visit a friend for the week. I had to take 6 trains during my stay, and not a single one was on time. 2 were cancelled 10 min before, and a special mention goes to the last one, which was 2 hours late and forced me to take an Uber to catch my flight.
Never again. 😅

I would like to say a big thank u to first great western for helping me and my aduk assistantance dog yesterday on train from Swansea to Carmarthen bringing my assistance dog who is registered with dog aid assistance in disability water making sure we boarded train ok putting us in first class which was a lovely quiet carriage I can't thank your team enough for looking after me and Milly rose so well yesterday thank u

Might as well be in a third world country, travelling on a third world service.
Think - train in to Lahore, but 1000 times the price for a ticket.
Multiple delays, no seats, dirty, rubbish everywhere, hot trains, mobiles blaring, loud conversations in foreign languages.
Welcome to the stopping train to Maidenhead.

4 of us caught the 15.37 train from Bath Spa to Shoreham-by-Sea. There were only 2 coaches and we were packed like sardines, with many of us standing and sitting on the floor of the carriage with no air conditioning and windows locked. After 2 hours a woman collapsed. Bottles of water were taken round and windows unlocked. The train continued on its journey and then at Southampton was cancelled. We had to get off onto another train which was scheduled to go to Shoreham-by-Sea. At Barnham told that we would have to get off this train as it was now not stopping at Shoreham. We eventually arrived at Shoreham over 1 hour late and very stressed after such a dreadful journey. Terrible railway service!!

Temperature in the train was freezing cold. I was told that there were ‘regulations’ on what it should be, but clearly without any acknowledgement of what outside temperature was at that time. Everyone was sat with their arms folded tightly around their chest to keep warm!
Toilet had no tissue papers.
Food cart as usual exclusively UPF
Train was delayed by 37 minutes.

standing room only because not enough carriages. again.

Just been told by GWR that after standing for over 3 hours on a train I paid close to £200 for; that I am not entitled to compensation, this was after being separated from my 10 year old daughter and wife and threatened by a fellow passenger . Apparently I should have spoken to the train manager. They were busy hiding as it was absolute carnage and it was physically impossible to move. This country is so bad it's beyond comedy.

My friend and I are travelling from Australia for a 6‑week holiday in the UK and Ireland, followed by an additional 21 days exploring England. One of the experiences we were most looking forward to was travelling on the Night Riviera Sleeper on 24 September 2026. Unfortunately, the booking process with GWR has been extremely disappointing and unnecessarily difficult for international visitors.
We did everything correctly: registered with GWR, downloaded the app, purchased a Two Together Railcard, and spent days researching how and when sleeper bookings open. Instead of clarity, we found a huge amount of conflicting information from GWR and third‑party sites. Some say bookings open 12 weeks ahead, others 24 weeks, and others say they’re already open. None of this is clearly explained.
Every attempt to book online ended with an unexplained payment error. There is no email support, and independent travel sites warn that GWR may not accept Australian credit cards — something GWR does not disclose. After trying multiple booking sites, we phoned GWR directly, only to be told we could not book without a UK bank account and address.
It’s disappointing that international travellers cannot easily book one of GWR’s flagship services. This needs urgent improvement.

Rode on the wrong train. Only realised after conductor told us after the train departed. Told us to change at the next stop and we need to go to the office. Reached the next stop, found the ticket office. Was told we can only get on to the next train by paying again since we took the wrong train. Was concerned yet upset that tourist is taken advantaged this way. Paid a very steep price for a one way ticket to Bath Spa. There should be exceptions to reroute the passenger instead of the easy way out by charging a very high price for an honest mistake considering that almost all the train coaches are not full at all. Hope GWR can improve its customer service for tourist.

Expensive and overcrowded with no seats.

I hate GWR. I take the train home about twice a month and always pay for a ticket. Sometimes I accidentally buy a different ticket like a “weekend” return rather than an open return, and I have to buy another ticket that is already so expensive because I come home on the Sunday rather than a Monday. I wish there was some human decency to not make me pay basically double for an already completely overpriced journey. It makes me so so upset. I truly hate it.

Bought an upgrade on an evening train to Exeter, expecting the hospitality to be much better than it was.
No hot food or snacks, only crisps, peanuts and some cakes ,plus tea and coffee.

I could have bought one of each item on offer and it would have been cheaper than the cost of the upgrade!

Very disappointing especially as the train was also late !

Trying to book a trip from Taunton to Southampton. Because there are scheduled rail works at Salisbury the GWR website gives you a price for a return trip of £85. I usually travel this route for £47!
The website is NOT showing the route via Salisbury but ONLY showing the route via Reading which is historically much more expensive. OK there is a bus service from Salisbury to Southampton BUT if you were unaware you could end up paying almost double for your trip.
Always check what GWR are charging you even at the kiosk ..This rail company is awful on costs and delays ,so far I have 7 delay claims in 10 journeys.

You can reserve a bicycle spot, but it makes no difference, if their 4 (four!) spots for their busy service are full you will be told to wait for the next train. Trains are consistently packed (standing room only) with no increase in either number of carriages or frequency, and their bike storage is extremely narrow with wildly limited space for a train service that goes between two cycling cities.

Appalling customer service! On the return leg of my journey, the train was delayed, and so I tried to make a claim for compensation. However, the claim form does not work on an iPad. I can fill out one form but it will not let me proceed further. I explained this to their customer services, and was sent a different way to claim - which I did. I have since had an email telling me I have to claim the original way - i.e. the one that doesn't work! Their customer service is simply abysmal! I shall know to drive next time!

Absolutely awful company, paid ridiculous prices for a seat and even made a reservation due to travelling with my autistic son and elderly mother plus booked 3 months before to make sure we had a table seat then on the day of travel they cancelled all reservations, worse company there is

Today i went to weymouth,to dorchester west i have seen mixed reviews but for me it was really good! When i went on the train everywhere was clean and not even a spec of dust! the service was good they were all being really polite! it may only be 2 stops but it was amazing thanks Western railways you were amazing to go on!

Terrible customer experience! Contacted customer service when one of my tickets did not print and I had to buy a replacement to travel that day. They took 3 weeks to basically tell me There were no problems with the ticket machine that day!! So what - I just made it up and bought more tickets for fun. Really disappointed and angry