The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... Mehr ansehen
Unternehmen hat geantwortet
How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... Mehr ansehen
Unternehmen hat geantwortet
As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... Mehr ansehen
I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... Mehr ansehen
Vom Unternehmen geschrieben
715 Ormskirk Road, WN58AQ, Wigan, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Brillian service as always shame it is closing down, thanks for the service :)
The service and support has been above and beyond. Delivery has always been within schedule. Thank you for the many years of supplies
Easy to use web site. Great communication and fast delivery. What more can you ask!
Advertised as aspire chargers they are not the should be advertised as suitable for aspire misleading advert they are cloudstick also I asked for 500 ah they are 425 and take longer to charge .
The company are con merchants
Ordered 2 vape kits got a phone call stating they were not in stock but they have failed to refund me after telling me they would
Tried calling several times but they don’t answer or return my calls
Spoke to trading standards and the police to report the fraud
BE VERY CAREFULL
I see your reply and still no refund has hit the account
After being told the refund was done yesterday Monday 12th January
Today 13th January still no refund ?
Refund paid back £6,93 short these people are a disgrace of a company
LEAVE WELL ALONE

Antwort von Cloudstix
Deliberately sent the wrong item , without contacting me first - this was even stated on the packing slip. When I emailed to query it, I was ignored and had to chase for a response.
When he finally replied, he told me he does this to “all customers” and that “nobody complains”. He insisted I return the item at my own cost, claiming he'll reimburse up to £3. Under UK consumer law, return costs are the seller’s responsibility when the wrong item is supplied.
I refused to pay upfront and asked for a prepaid return label. He then claimed he would send a return envelope, which never arrived. After further silence, I was forced to go through my bank, who refunded me in full.
This is not how legitimate businesses operate. This is misleading and trying to scam people, Avoid.
*edit: Oh, so this is Cloudstix tactic to remove my review if I don’t provide “more information,” allowing you to post fake reviews instead, like from someone saying “this company is fantastic”? Paul, there is nothing more I can add - you already know the situation. You sent the wrong item deliberately without contacting me first, then refused to accept the return, and I had to go through a chargeback with my bank to get my money back. I am now considering contacting Trading Standards, as it seems you play dirty from start to finish rather than correcting your scamming practices.

Antwort von Cloudstix
Found the product that suits me. Staff very helpful, even personally delivered my order.
Firstly, I have to say that I really like this company, they usually deliver in a reasonable timescale, but unfortunately on this occasion my delivery took over 2 weeks, I think the E-liquid I ordered was out of stock, however when it was available it was delivered first class, that was great, unfortunately one of the bottles had been damaged in transit, resulting in the loss of a fair amount of liquid, and the mess in the packaging took ages to clean everything up, I have reported this issue to Cloudstix, but not had a response as yet, while I appreciate that the transport and delivery is outside of the control of the supplier, I feel firstly they should have informed me of the unusual delay in delivery, and maybe review their packaging and delivery methods. Just saying, otherwise, seems like a really good company.
Hope this helps.
P.
Good products, but so slow delivery via Royal Mail. They are letting you down.
Always friendly and helpful and often go above and beyond to ensure their service is fantastic everytime
Great range of products, competitively priced and speedily delivered. Would definitely recommend.
Thanks for sending 4 CE5 as alternatives.
Will use your company again . Recommend shopping with CLOUDSTIX .
Amazing company, amazing customer service.
I have been ordering online for ages and recently I had an issue. I sent an email to ask what the delay was, a very friendly chap phoned me and apologised profusely. The order arrived the following day. Excellent customer service. Well done Cloudstix.
Needed a quick delivery before hols.
Again, Cloudstix provided there excellent service and it arrived the next day.
This is a great company to deal with. Friendly efficient service that goes the extra mile.
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