Click 4 Beds Bewertungen 

We paid and placed order. A whole week later when we were expecting the bed to be delivered, we received an email to say that order cannot be fulfilled. No further communication from company despite asking for an explanation.

We placed an order for a headboard which was advertised on the Click4Beds website at "£65, RRP £220, Save £155" and received an order confirmation. The following day we received an email from Click4Beds advising that there had been a pricing error on the website and that we would have to pay an additional £69 to purchase the item. I decided to look at their Ts&Cs and was a little alarmed to note that there is an entire section covering what happens in instances where errors cause the website to under-price items, which might lead one to suspect that such 'errors' occur more frequently than one would expect. I then revisited the listing for the item we had ordered - it now quoted "£119, RRP £389, Save £270", strongly suggesting that anyone placing an order at this revised price might receive a similar notice that the item had been erroneously over-reduced (it is widely available from other retailers for around £130-150). From this experience I am left wondering whether Click4Beds routinely quotes low prices which they do not intend honouring, in the knowledge that even if one in ten customers attracted to their website by being the lowest-priced retailer elects to accept the additional charge it is a sale they would not otherwise make.

Excellent from start to finish. Kept well informed of where the order was at. Will use again

I couldn't recommend enough. Tana was great with sorting everything out for us and nothing was too much bother. We will use again in the future.

Many thanks,

The Hales.

Great all round! I would recommend click 4 beds to anyone wanting a fast and reliable service. Ordered a bed and it arrived at the time specified. After sales team are great, they're down to earth people who aren't just reading from a script! Plus the bed is amazing!

The beds came and were scratched and broken. I paid the same price for 2 mattresses and one was reasonable quality the other was poor. Not consistent. Waiting to see how they deal with my complaint and will update the review accordingly!

I recently ordered a bed through click 4 beds and they were great. Customer service skills are outstanding, the staff are polite and really friendly. They made sure i got the right bed, it was ordered one day and it arrived the next day. I most certainly will be using this company again and will definitely recommend them to any of my family or friends that need any bedroom furniture 😃

I have dealt with Click 4 beds for several of mine and friends bed purchases and I cant fault their Service of Quality at all.
Fast next day delivery available also.

Thumbs up for this company.

I ordered a bunk bed for my kids and was told it will be delivered the next day at the time of on line ordering. I received an email confirming the same after payment. The email mentioned that another email will shortly follow confirming the time of delivery. When I didnot receive the 2nd email,I called the customer care and was told because I ordered after 12 noon the bed will be delivered only in 2 days. I asked them to send me an email with the delivery date. When that email was delayed, I wrote back threatening to complain and I received another mail soon after saying that the bed I ordered is not available, but I can order another smaller one instead. By that time I had enough and demanded a refund and I am still awaiting for my refund...

I found this company online through a google search, placed an order for a Saturday delivery and paid the extra delivery fee. The following morning they asked me to provide proof of address as my delivery address was different from the billing one. So I did. Just before midday, they asked me for proof of ID. Then they told me that they could not deliver on Saturday, as the info they asked for arrived after midday..

I rearranged the delivery a week later on a Friday, as I was going away. No delivery ever took place, not even a courtesy call to update or cancel. When I inquired, they indicated some sort of internal ‘system failure’ and a quick apology (the fact that a customer had wasted an entire day because of their grotesque lack of organisation was probably something normal to them). They promised me that the delivery would take place on Monday and despite the fact that I had ordered four beds and four mattresses, I only received the four mattresses and one bed. They assured me the rest of the order would arrive the following day. To my disappointment, only two more beds were delivered on the following day. Then they tried to deliver half of the fourth bed…The bed stands were missing. At that point, I cancelled the fourth bed and asked for a refund.

However, the drama does not stop here.. Two slat caps were missing from one of the beds, one of the beds was the wrong colour and one of the instructions was for a different type of bed. It took them almost two weeks to provide a refund on the cancelled bed and only because I was chasing them up by email on a daily basis. To this date, I still have not received the missing slat cups..

I have had several online orders and deliveries over the years and there were always some setbacks or mistakes, however this firm is by far the worst ever with incompetence and bad customer care of monolithic proportions..

STAY CLEAR OF THEM

After a series of horror stories with other online furniture retailers It was with trepidation that I tried my arm again. Placed my order.. next day delivery..paid for the goods and hoped for the best.
Sure enough, I got en email to say goods were out of stock and wasn't expected to be in stock for another week or so. The nightmare begins, I thought. Didn't wan't a different bed, just wanted my money back. Then prepared for a protracted battle. To my astonishment the money was back in my account within 3 days and the mattresses I ordered and didn't cancel arrived on time. Reassured by this, I asked them to let me know when the bed was back in stock, which they did. I reordered the bed and it arrived on time....and they waived the delivery charge which I fully expected to pay.
I decided not to send in a review until I assembled the bed a couple of weeks later in case there were other issues. Sure enough we had the age old manufacturers disease of "Missing bits Syndrome" To Click4Beds credit they tried to get the manufacturer to send the bits by next day delivery. In the end I got them by the 4th day keeping me updated each day...still not bad. I could easily have been cut loose by the retailer as I have been in the past.
I believe that a key performance indicator for an organisation is not just about how quickly you can deliver your goods but how quickly you put things right when they go wrong. Click4Beds have shown a "can do culture" in this instance. Well done.
However I still believe that a product should not be displayed as "in stock" when it clearly isn't. Hence 4 stars not 5.

On scheduled delivery date I got a call saying part of the bed had been misplaced so would not be delivered. Was told it would arrive the following day - when only 3 out of 4 parts of the bed arrived (the base was missing). 1 week later the base still hasnt arrived and the new delivery date today was scheduled to deliver a brand new base. Again, I get a call this morning saying the base has been damaged in transit. This company are happy to pass off the blame onto their courier company and offered a measly £10 reimbursement of the delivery fee for my 3 days taken off work!
STAY AWAY FROM THIS COMPANY!!

Can't fault Click 4 Beds. Needed a 4ft bed urgently and was having problems getting that size delivered by next day delivery. The choice and prices were great and the delivery as promised. I phoned to make sure they could deliver that quickly and was able to speak to someone straight away and he was able to check my order within seconds. Will definitely use again.

A company that has the best prices and selection I could find after trudging the local High Streets and trawling the internet for hours.
It didnt stop there though, I had a problem, they fixed it with no hassle or fuss.
Ask for Greg and you wont go wrong.

I ordered a bed frame on line but failed to complete the ordering process correctly. I phoned Click 4 beds to check on the status of my order and they were very helpful in explaining that they could see my order in my basket but I had not completed the transaction. They told me what to do and I proceeded to do as explained. I contacted them again and they politely confirmed very thing was ordered correctly and confirmed the delivery date. The day before delivery I received an e-mail to confirm delivery. The bed frame arrived in good condition and is now in use. No problems with Click 4 beds and I will look to them again when replacing any other beds.

Overall service was very efficient regarding delivery. Mattress seems very good so far. I would have been happier n more confident to buy if there were details of how firm or soft the mattress is as i was looking for a firm mattress. That was the only bit that worried me ordering online. Did try asking through automated seem but didn't receive reply. Good website n quick delivery. Would recommend.

We ordered the Tivoli bed frame. The checkout process was easy and we were offered a choice of delivery dates which was very helpful. The bed was easy to assemble and is a good quality frame, better than the price tag would suggest. Very pleased.

I ordered a Limelight Astro wooden bed frame and needed a Saturday delivery for which I paid the necessary fee. The bed frame arrived by courier on the Saturday morning as planned but unfortunately one of the bolts to assemble the bed was missing. This didn't stop us assembling the bed and I emailed Click4beds customer service to let them know. By Tuesday I had received the missing bolt and was provided with a £10 gift voucher off any further purchases. My thanks go to Greg in customer services who kept me informed throughout, it was a pleasure doing business with this company.......Tina

I chose this company because the beds are in stock and I could pick a delivery date to suit me since I work shifts. Had a call on the day to say two boxes were due to be delivered and to ensue I was happy with the condition of them prior to signing for delivery. So far so good. When the lorry appeared, it transpires only 2 of the 3 boxes which made up the bed were on it.
It has been 5 days and counting and I still have yet to receive the final pieces. The 'friendly' customer service worker can 'only apologize'. Since the 3rd box was lost by their delivery company they were reluctant to dispatch a replacement part - to give the delivery service time to find the original. I guess once they have 100% of the money for the bed, whether/when the customer receives a 100% of their order is not a priority for them!
A replacement box has apparently been sent but they are unable to offer so much as an express delivery, so I guess I will be wasting another day off waiting in. Still maybe if it turns up early enough I'll have time to assemble it before I have to spend another night on a mattress on the floor surrounded by the mocking pieces that turned up last week....

From the moment I ordered my bed online there was instantaneous communication, very friendly staff who couldn't do enough to help you. The delivery was spot on even getting a courtesy call after delivery to ensure everything was ok with the bed and making sure packaging and all parts were there. I have recently has to contact customer service as one of my slats had broken on the bed. I got a fast response the next morning explaining that they were contacting the manufacturer to see if they could get a replacement. To my surprise the new slats came the day after by courier. Brilliant company, fast response, great communication and will definitely use again. Would recommend to all I know!