Tescodirect Bewertungen 

Are the staff are allowed to touch customers especially when I have informed them numerous times to not tescos will end up with a claim of harassment and assault.

Worst experience online shopping in my life. Wasted my time show stock thats not available but only told me at checkout. Half the items dont get delivered but they take your money. Better off going in and doing it myself. Usless company

I am a regular customer that I do shopping at Tesco purley London nearly for 6 years. Two days ago I needed to buy just some items which I used the basket. Straight way I went to self-service machine paying by cash,but by mistake I used the machine paying by card. The machine used to be: left side paying by card and right side paying by cash so I wanted to pay by cash. I didn't know the machine were changed.
After I finished scanning the items I asked an assistant for help
When she comes with a very angry face, with her finger pointed to the screen and saying to me "are you paying by cash??? But read it, it says paying by card!!!"
Oh, I'm sorry I used to use the machine on this side, I didn't see the machine are changed" , and I did apologise twice to her.
She was very nervous and pointed me to move to another machine, and then pointed again to the machine screen and saying "can you read it ?!it says paying by cash !!!*
I told to her no need to shout at me.
She made me feel stupid and blind, and I was feeling embarrassed when other costumers looking at us.
Her behaviour was unprofessional and even I apologised two times she had not empathy at all.
At least is not end of the world if you choose the wrong self-service machine. If she works as an assistant and she's there to help the costumers. The costumers are human and they are different, some of them are quicker and some are slower. That's the assistant are there and be paid to help and do their work properly.
After I finished shopping, I was looking for her to ask her name but, she was disappeared.
It was a lady (I'm not sure, maybe from India) with short black hair on her early 60s.
I think she must be trained about her duties and how to treat the costumers, or to leave the job
I have seen the same situation with some other costumers, but this time it happened to me.
I am very very disappointed!

Delivery cancelled today (Friday) with little notice, no compensation and a "not our problem" attitude.

Very poor

Went to tesco purley to get gift card for a gift that was bought for me . Which did not fit . Sales assistant told me she can't refund both items since it was more then 20pds . I asked her you can give me two separate gift cards which she refused to do . So I will have to go back again not happy with the service so I will try and get a refund

Tesco shame on you. wanted to charge me 30 pence to put two jacket potatoes in so they didn’t get contaminated by other goods bleach etc etc shame on you filthy rich Tesco 69 year old spoken to by two staff like I was a c. T disgusting shameful disrespectful and youbeing so filthy rich your loosing respect for your valued customers

All family got disturbed and woken from your delivery driver delivering to our small block to our upstairs Neighbour at 11/45 pm last night, the noise was unbearable dragging stuff up one block of stairs and down again, shouting on phone outside my bedroom window, unbelievable.

Tesco put LEAKING unbagged bleached based products which have not been ordered in to boxes containing unbagged fruit and vegetables Taking them out and cleaning the box resulted in burns to both of my arms and ruined fruit and vegetables.
They have ignored repeated calls and emails and obviously have no regard at all for customer safety.
They refused to engage on phone, text or email and continue to withdraw money from my account for delivery when I have expressly asked them to stop.
Appalling

Super helpful customer service and good value for money.

Delivery was slow, however products were as expected.

I'm very much disappointed with Tesco direct customer services they are really playing with customers emotion very bad customers service i have never seen before and i stoop buying from Tesco

Like everyone else on here complaining about these cowboys. Ordered a T.V. and was alarmed when i discovered Hermes to deliver, first e/mail delayed second e/mail too heavy for one person. Bearing in mind this was my daughters birthday they missed it, gets better the box arrived destroyed with the T.V. damaged to an extent all its good for is the skip. Since tried contacting on numerous occasions with no reply and im having to use Paypal to recover my company. Please, please do not buy from this company as they dont give a "toss" about their customers.

Would give no stars. Our internet link frozen andnot working for over a week now. We are 70 and 96, isolating . Spoke to 5 agents who promise callbacks and solutions but no contact back. Paying delivery saver for nothing. Shopped with them all our lives but have been abandoned. Disgraceful !

I LOVE Tesco! I have had nothing but great experience and they have been a life saver having a newborn baby and going into Lockdown. Ok, the gamble of getting a slot for delivery is hit and miss but you can understand why, and we have had to just make it work. Every driver I’ve had has been really friendly and helpful, there was one occasion where all my frozen stuff was missing and I called CS who called the driver to come back and he did within 15 mins. Have also had leaking milk but the driver has refunded me on the doorstep. I’ve used Asda before and won’t go back to them because have had negative experiences.

Very disappointed as Tesco are ignoring regular online customers and No longer able to get a regular slot. Though I’m classed as disabled I’m not on the government vulnerable list, but still need my regular shopping delivery. I’ve written twice to Tesco CEO, Mr Lewis, twice, no response. Other shops, Sainsbury, Waitrose, look after their loyal regular customers So they have priority with deliveries. This is a double worry as my husband is waiting for an op. I’ve tried getting help from my doctor, but no help!
Pleas Tesco look after us elderly disabled regular customers of many years, or you may loose them once the virus dies down!

I know it’s exceptional times, but can’t get on email, phone to even register as in vulnerable group!

Bought a bundle of mobile and I pad. There was a problem so I took it by hand to Tesco at Brent Cross branch to return.
A lady working at the counter took it in. When I asked for a receipt, she said they don't do receipt.
I thought since I have taken it back by hand and given it to staff member, nothing can go wrong.
I waited for a while but did not see any refund gone back in my account. I then started chasing it up with many phone calls and emails. I simply got told they had no record of my return.
Now if I had taken it in to their store and given it to staff member, how can it get LOST??? THE QUESTION IS WHAT KIND OF STAFF DO THEY HAVE???
The staff member obviously did something to the items. I never got my refund. They kept the items and my money. I DO not have money to give away. They have dishonest staff. No wonder she did not give me a receipt.

Got there in the end! Got a laptop online and was missing a booklet on how to set up, got it reduced and box was damaged so not overly bothered. Trying to get a booklet sent out was a bit of a pain and in the end got directed to it online, so not the end of the world.

Bought a laptop with one year free subscription to MS Office but never got the code for this. Customer service passed me back and forth to HP and did not know what to do. Pathetic service.