MGP Heathrow 

1.5 hours waiting, rude responses and the driver had no idea what he is doing.
After one hour, they asked me to go to level 5 to the pick up because they are 5 min away. Since then I waited another half an hour in the cold outside.
Then when the driver arrived he parked at one point and asked me to find him, so needed to walk through the pick up area to find my car.
Very unpleasant experience, never again.

Very easy to use, no hassle

First time used them - most definitely use them again !

No hassle, no phoning beforehand.
Parked the car and met the most charming gentleman behind the desk.
Left the keys and felt complete confidence.
When we returned the keys and car were waiting for us.
Superb

Exactly what was needed. Makes the journey to and from the airport much less stressful and affordable to.

The email that you receive when you have booked your parking is completely inaccurate. All the numbers it tells you to call do not work!!! Incredibly frustrating when your trying to do the right thing. This needs ammending immediatley.

The parking side of it was fine and very efficient

Very good, efficient. Highly recommended.

On arrival there was no record of our booking which delayed things while paperwork was completed. We made our way straight to the desk on our return as we were unable to get through on the phone. Once there our experience was much better and more efficient.

Been with MGP Heathrow a few times now and won't use anyone else. Hassle free, easy to communicate with really nice people and never had any bother or late delivery of car. Thank you MPG.

MGP were a fast & courteous service to use at Terminal 5 & I'd be happy to use them again.

Have used MGP for years and have never had any issues. Like the fact that you can now drop your keys off at the Purple parking desk as I never used to manage arrival times very well. Quick and efficient departure and arrival. Confident in leaving my car with them.

Despite a return delay their service was excellent.

I book Valet parking to reduce the stress and increase the convenience. However sending me instructions telling me it is ESSENTAIL to call numbers that are out of date (no longer in service) and not necessary did nothing to make this a stress free or convenient experience. I parked up for 10 mins to try and get through to ANY number that worked which then put pressure on my arrival plans.

I have emailed the company since but no response. Perhaps they will take more notice of trustpilot.

It cannot take much to amend an email. I wont be using this company until I have confirmation that their email has changed.

Poor service. Bad communication with your 3rd party supplier Purple parking.

Call centre lady who spoke to me very unprofessional. Couldn't find my booking. Nearly missed my flight. Had to book with another meet and greet and they are reliable.

Took nearly a week to get a refund from MGP.

John at customer service was helpful with refunding the full amount.

I have used MGP for 4 years at least. Never again. Sorry.

Really good service, "exactly as stated on the tin"
sp

Very easy and stress free. Highly recommended. They were looking out for us when we arrived at Heathrow.

we received wonderful attentive service from all the members of staff with clear instructions on how to park on arrival with a lovely welcome from the team manager and when we returned from our holiday clear instructions on the return procedure, we had a lovely warm welcome back and the most outstanding service again from the team manager , we would certainly use them again and recommend them.
Ideal for people who have mobility problems.

Smooth on departure and car was ready for us when we returned - No waiting around which is a first for a valet company!

They did everything the advertised excellent service