Daisystreet.co.uk Bewertungen 

I bought my daughter a t-shirt and the neck opening is tiny. The rest of the t-shirt is lovely but it’s awkward to get on and off.

I ordered 11 items - usually when you order that many you hope you love them all and assume you’ll probably not feel so great ano it one or two items. I loved it all! It was amazing and arrived quickly, I wear all the pieces everyday. They are great quality, wash and dry well, and I get so many compliments!!

Update - refund now received. Just beware that if you want to return something, you need to write the postcode on the label yourself or it will be delivered back to you.

Not sure if the company is a scam. Fine if you like your item but impossible to return.
You’re told they’ll take £3 off the return amount to cover delivery. Then you have to pay to download an Evri label. I printed it out and sent it off. It was delivered back to me as the return label had no postcode on it. Found a different way to print a label for free. Still no postcode. Looked it up on companies house and sent it off again. Not heard anything since but I’ll be really annoyed if they take £3 off the return amount as it will have cost me £6.10 to return one t-shirt. No response from emails.
Aside from all that, the t-shirt is awful quality. Motif is off centre, fabric is scratchy and the neck hole is tiny and unelasticated. Will never use again.

Excellent quality top with a clever and witty design. Prompt delivery incl a sheet of free adorable stickers

Cheap fabric stitching broken already

I have to pay to send it back. No full refund still had to pay 8quid!

If I could zero stars I would. I’ve been waiting for a refund for a month now. Customer service keep ignoring my emails, I have to double message to get a mediocre response. I have sent the return tracking number multiple times and they keep claiming it’s incorrect then ignoring my emails. I would avoid at all costs. Pretending they haven’t received returns and refuse to refund.

Bought a "Wobbly Mug" specifically as it was described as wobbly; but it wasn't "Wobbly". returned it for a refund and got £2 back instead of £7 (minus a penny). Won't be buying from them again. And can't recommend the you buy from them!

I had a really good experience with Daisy Street. I placed an order for two items and was contacted to say that one of the items (a hoodie) had a mark on it, did I still want it at a discount price or a refund. I still wanted it, but then was later emailed to say they found another hoodie of the same design and size with no mark, which was promptly sent to me. Very much appreciated - great customer service and fast dispatch, the items arrived quickly!

Really lovely clothing and very cute packing and little gifts 😍 Have quite a few Daisy St items now - love them and will continue to buy more 😁❤️

I saw the Bambi coat through advertisements on TikTok and fell SO in love with it. When I checked the website, it wasn’t yet there as it hadn’t been released. I proceeded to check the website daily waiting for it to drop, and when it finally did, I rushed to order it. Except, despite the big wait, it was a preorder only with no particular date of delivery, just that it would be over a month.

Ages later, after waiting for the drop of the coat and then the order to actually arrive, my Bambi coat finally arrived and I was ecstatic. It was so soft and beautiful, warmer than I expected, and I got so many compliments on the coat just the first two times I wore it out.

‘So what’s the problem?’ I hear you ask. As soon as the coat arrived, one of the clasps on the coat was loose. I was concerned, but left it be. After just two wears, the clasp fell off. For a £75 coat, this is not the quality one expects.

Bless my mum: she sewed it back on. It looked messy but was hidden within the fur.

And then? On the very next wear? The other side of the clasp fell off too. This was not a good sign for the coat. Mum came to the rescue again and fixed the coat like the angel she is.

At this point, I had taken photos of the broken clasps and decided to raise this with Daisy Street as frankly I was disappointed. I couldn’t wear the coat whilst it was broken as it was open and cold, so it defeated the purpose of the coat. I sent these photos to Daisy Street and complained (very politely - I used to work in customer service so I know how it feels). I told them that I didn’t want to return the coat as I had waited so long for it to come and with high anticipation. I requested a partial refund. I received a bounce back saying I would get a response within 48 hours.

One week later? No response. I chased up. Another week later? STILL no response. I started leaving comments on social media, and suddenly they replied to my email immediately. Isn’t that weird?

For a £75 coat that kept breaking, and for me having to buy thread and needle, and my mum have to take time to fix the coat, Daisy street only said they’d refund my £4.99 postage. Wow. (And guess what?! They never actually even did that!! They just said they would and then… didn’t).

I pushed back and explained that a faulty product of this price warrants more than that. I stayed polite. I explained it in a way that anyone who put themselves in my shoes would understand. And two weeks later? No response, yet again.

I took to social media again, and someone on their team DM’d me. Now the social media team seem to actually have their heads screwed on. Whoever I spoke to was very apologetic and extremely lovely and understanding. When I explained my situation (on a Friday night, and she was still messaging me then bless her!), she said she’d make sure that customer service emailed me on Monday and that she’d arrange a replacement coat for me if they were still in stock. She apologised that customer service hadn’t responded and explained that someone was on maternity and that that was why.

Monday rolls around, and I don’t receive anything until very late in the day. When customer service finally emails me, they start the email with a lie: ‘your mails were lost in our system’. How odd - is it someone is on maternity or emails are lost? Because emails don’t just get lost. They perhaps get read and ignored and then forgotten, but not lost. And unfortunately for them, the social media team had already said it’s to do with maternity.

They then proceed to send me a returns slip and ask me to return the coat for a refund. I had already specified over two emails that I DO NOT want to return the coat, so they’re clearly not even reading them. I go back and send screenshots of the social media conversation offering me a replacement - because how did this conversation not happen between the social media team and customer service?

A day later they come back and say the replacement coat isn’t in stock. They ask me to send the coat to them to fix and send back to me. I explain that as it has been over three weeks, my mum has fixed the coat, and that I wouldn’t trust them to even send the coat back to me afterwards. I suspect that I would never see my coat again.

At this point, I repeat that I am happy with a partial refund, or an e-gift card. They come back and send me a £10 discount code.

For a company that offered me a postage refund that they never organised, a replacement that never happened, weeks of waiting for response, time and energy spent chasing up emailing them regarding an expensive coat with poor quality, a £10 discount code is a slap in the face. £10 doesn't cover what they have put me through, nor is it close to how expensive the coat was. The experience of the coat is ruined; every time I wear it I am afraid it will fall apart on me and frankly when I put it on, I can only think about how useless the customer service team is.

Plastic wrapped protected it from the rain, beautiful presentation with the box inside. The jacket is just as pictured and is gorgeous!

I bought a pu raincoat from this company which arrived in terrible condition and contacted them to return it and was told to steam it and the creases would come out. This is an additional cost and may not work anyway but it was their attitude that annoyed me as they knowingly sold it in poor condition

My first time ordering from daisy street and it was love at first sight 😍 I love my new additions to my wardrobe and bought presents for others too. Definitely coming back!!

Shocking Customer Service. I ordered 2 items from their sale, only one of the items was dispatched. Shortly after, I was refunded for this item...fine, however, the second item is now marked as 'Delivered', but I haven't received it. I've tried to contact them multiple times for a refund/explanation, but no response. Terrible company. Do not recommend!!

Ordered from this company on 23rd of August, had no communication about my items being shipped so I emailed to chase it up and they finally sent it after 10 days.
After receiving my parcel, one item was crossed out on the item sheet as it was ‘damaged’ and wasn’t sent to me - they didn’t bother to email me to tell me this prior.
And one item was ticked off on the sheet but wasn’t sent to me. I emailed customer services about this and asked them to send me the item as it was a gift, I could also see the item was still on their website but was increased in price so it would have cost me double with shipping to repurchase or I would have done this.
The email I received back from them said that some items on the website were shown as in stock when they may not be due to staff being behind on updating it. I don’t believe this to be true at all as 4 days later and the item is still there.
You should not have items on their website saying in stock if they are out of stock anyway as it is misleading commercial practice.
If you make the mistake and miss out an item from an order, you should amend it by sending a replacement.
The customer service I have received is awful, do not buy from this company.

Do not order from this company especially if you are ordering from Ireland. I ordered 4 items from this sham of a company. 3 sweatshirts and one denim jacket. There was a delay with the order due to sale and bank holiday. I contacted them and they said that it would be sent that day or next. Next thing I get another email saying that the order was over 2kg and they wanted another 10.00 pounds after already paying 9.50 pounds for delivery. I refused and said you can cancel the order so they agreed to waive the extra 10.00 pounds due to the delay. The order was sent and then I get another email from their delivery company saying that I owe 13.07 for import fees and delivery!! I researched this and UPS charge import fee, in this case 5.94 euro AND 7 euro for delivery, after already paying Daisy Street for delivery. There were some issues with UPS but finally I received my parcel only to discover that 2 of the items were not what I ordered. They are the worst company I have ever had the misfortune to deal with.

They had a sale, picked out 3 items, a week later still no dispatch or information on anything, emailed 1st sept afternoon got a response 2nd September midday saying there’s been an influx of orders but will send asap, got an email saying it had been sent immediately and a refund of £3, no explanation as to why. Emailed customer service again and they said it’s because they didn’t update stock properly and let too many people order items they didn’t have enough of
Got a discount code as an apology, like I would be ordering from here again lol

Bought 5 items, only 3 were marked as dispatched. Got a refund for the 2 missing products with no contact explaining what had happened, no sorry, nothing, no explanation if they were out of stock or what even happened. First time ordering from this company, not sure I will again. Terrible customer service.

Very mixed experience, ordered two items, one was completely fine but the other had holes in the collar on first wash. Asked for a replacement and was sent a refund instead, and was then ghosted by customer service. Eventually ordered my own replacement and the t-shirt is a different fit and colour!! The print is the same as the website but the t-shirt is clearly not.