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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I had to use the customer contact form as the Yorkshire Gold Teabags were so fragile they kept ripping apart. I received a really detailed email explaining the problems and what they were doing to rec... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I had an issue to report regarding some tea bags and I used the contact form on the Yorkshire Tea website, it was easy to find and really simple to complete. Once I had submitted the form I recei... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I spent £10 thinking this was going to be a quintessential black daily tea based on positive reviews by British drinkers. This tea tastes like weak generic flavourless LIDL tea. It's one of the we... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Brilliant customer service from Bronte at Yorkshire tea. After an email regarding some defective tea bags in a recent purchase of decaf tea my concern was dealt with and escalated within 12 hours .... Mehr ansehen

Unternehmensdetails

  1. Lebensmittel, Getränke & Tabakwaren

Vom Unternehmen geschrieben

At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.


Kontaktinformationen

3.6

Akzeptabel

TrustScore 3.5 von 5

446 Bewertungen

5 Sterne
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1 Stern

Hat 81 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 1 von 5 Sternen

I won’t buy them any more it tastes cheap and Nasty

I have used the tea bags for years, I normally add 2 bags for better flavour but leave in the cup less. I also don’t use tap water and only mineral water and done this for the same time.
The tea tastes weak, and sour. The colour is off and tastes worse than Aldi gold.
This tea costs a lot and I will not buy it anymore. If you manage to find a small box on sale in Poundland or B& M compare the taste as there is a massive difference.

I am extremely dissatisfied with the tea

31. Oktober 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Hi Nader! We're sorry your tea bags aren't tasting nor brewing up quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!

Bewertet mit 1 von 5 Sternen

A very different taste to Yorkshire Tea bags.

We’ve used Yorkshire Tea bags for many years and this is the first time the taste has differed. It tastes like a different tea, and not very nice. It’s a new box, stored exactly the same as always; prepared in the same way and we drink a lot of tea so it’s not kept long. The kettle is clean and the water always filtered. Something has definitely changed.

26. Oktober 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for your review, Lesley. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.

Bewertet mit 1 von 5 Sternen

This used to be our favourite cup of…

This used to be our favourite cup of tea, however the quality and taste has dropped. While some bags are OK, most are weak tasting. Looking at alternatives as Yorkshire tea is currently our least favourite now. This is the 2nd time reviewing this product, no improvement unfortunately.

27. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Satisfied Customer

Bought one product that had a fault, when I contacted customer service they were extremely efficient in diagnosing the issue and reimbursed me with interest (in stock). All handled within 24hrs.

16. Oktober 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thanks for giving us the chance to put things right.

Bewertet mit 1 von 5 Sternen

Taking the tea and the pee

I have been buying this tea for a long while because it was strong.
At first I thought I had bad batches of tea because it tasted so weak. Now I know the tea has just grown to be poor quality.I have to leave the tea bag in and barely use milk.
I agree with the other reviews. I will be trying another brand. If the company thinks consumers won't notice, they are wrong. They are taking the tea and the pee.

14. Oktober 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for your review, we're so sorry to hear your Yorkshire Tea brews haven't tasted as strong for you recently. We haven't changed anything and it's really important to us that our consumers enjoy a proper brew so our customer services team are on hand to help! If there's ever a particular box you're concerned about, we'd like to know about it. Please do drop our team a note at hello@yorkshiretea.co.uk so they can put this right nice and speedily for you!

Bewertet mit 5 von 5 Sternen

I have had to give up caffeinated tea…

I have had to give up caffeinated tea for a bit so decided to try YT Decaf. After 5 minutes brew it was terrific. A strong malty taste and barely distinguishable from the usual YT. Full marks!

13. Oktober 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for your kind review Peter, always great to hear from fans of a proper Decaf brew and we're really chuffed you enjoy!

Bewertet mit 1 von 5 Sternen

Costco 600 Yorkshire Tea bag !

We have been using YT bags from Costco ( 600 bags ) for 10 yrs since returning from the USA ( we always stocked up on the boxed variety when on trips back home and never noticed a difference in the taste or weakness !
We Seriously thought it was us until I read the reviews!
We have not finished the last bag and bought a new 600 bag this week which I will be returning !
We have tried brewing for longer than suggested and it’s still weak and taste less ! Really disappointed and we will have to find an alternative as something is really of with what was my husband favourite Tea !

4. Oktober 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

We're so sorry your tea bags aren't tasting quite right and we'd like to look into that for you - would you have a moment to please drop our customer service team a note at hello@yorkshiretea.co.uk so they can help put this right.

Bewertet mit 1 von 5 Sternen

just started using a new box said to…

just started using a new box said to wife they have changed to tea it does not taste the same and there is now a smell that puts you off drinking it looked up online to see they have changed the tea bag itself when something is good god only knows why they change it will give the box away and buy another make

14. September 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Hi Patrick! We're sorry your tea bags aren't tasting quite right for you, a few factors can influence the taste of your brew, if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!

Bewertet mit 1 von 5 Sternen

Is this really tea ?

Tastes like poor dishwater ! You wouldn’t know you were drinking tea at all . I bought your tea by mistake hoping that it had improved from last time but sadly ‘no’. PG Tips again next time at least it tastes like tea

8. September 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Hi Robert! We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right and our customer services team are on hand to help by looking into this for you. Please do drop our customer service team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts and help put things right!

Bewertet mit 1 von 5 Sternen

Weaker tea

I usually buy 80 tea bags but this time bought 160 as they were on offer. Unfortunately the tea bags in this box are not like the ones I have had before. I like strong tea but this is nothing like it. It is not the same as I am used to and I can't get a strong mug of tea with the same amount of water.

6. September 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for your review. Would you mind letting our customer services team know at hello@yorkshiretea.co.uk so they can help put this right for you? We'd need to know the best before date and the other production details please that are printed on the base of the box.

Bewertet mit 3 von 5 Sternen

My husband and myself have said lately…

My husband and myself have said lately that Yorkshire tea doesn't seem to be as strong a brew as it used to me. I'm having to brew it for longer. I'm from Yorkshire and have stayed loyal and wanted to keep going with Yorkshire tea.

3. September 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Hi Rebecca! Thank you for your review, always great to hear from long-standing customers of Yorkshire Tea. We're sorry your recent tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily.

Bewertet mit 3 von 5 Sternen

What has happened to Yorkshire teabags

What has happened to Yorkshire teabags? I love a strong cup of tea in an ordinary straight mug but now it seems so weak. It’s box After box. I first thought it was a faulty box so I give them away but people I know drink it and they have the same issue , it’s sad but I have to rewrite you about teabags as I’ve been reading many people that are saying the same thing please go back to your original recipe you really don’t want people going into other brands

1. September 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Hi Karen, we're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.

Bewertet mit 1 von 5 Sternen

Tea is weaker

I have used Yorkshire Tea leaves daily for decades and the recent two packets are much weaker in flavour and colour than usual. Very disappointing.

1. September 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Hi Sue! Thank you for your review, always great to hear from long-standing customers of Yorkshire Tea. We're sorry your recent tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily.

Bewertet mit 1 von 5 Sternen

I have been buying decaf tea from this…

I have been buying decaf tea from this brand for many years and all of a sudden its very weak and even when you use two tea bags and its dark it still tastes like water. Its been like this for a few months now. Its so bad I thought I had an issue with my taste buds until my husband also commented the same

28. August 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you for your review, Emma. We're so sorry to hear your Yorkshire Tea Decaf brews have been tasting weak for you recently, our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.

Bewertet mit 1 von 5 Sternen

The tea bag is just dust

We have always enjoyed Yorkshire Tea bags and by accident I spilt a tea bag. I was shocked to see hundreds of minute black particles and not one tea leaf in it. In other words the tea bags contain tea dust and not real tea. Won't be buying again it is very expensive for this quality

25. August 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Hi Chen! Thank you for review, always great to hear from fans of a proper brew! We can confirm that both our Yorkshire Tea loose leaf and our Yorkshire Tea tea bags consist of a mixture of high quality African and Indian teas. Yorkshire Tea tea bags are a mixture of off grade tea, (fannings 1, pekoe fannings 2) and main grade tea, (pekoe fannings 1 and pekoe dust). Each tea bag contains 3.125 grams of dry tea. Our Yorkshire Tea loose leaf tea consists of purely pekoe fannings 1. These are both leaf teas that use the CTC (cut, tear and curl) method, where the leaves are cut and rolled mechanically and slightly larger of those found in our tea bags to allow our blend to infuse well within the confines of the bag.

We’re sorry to hear that your tea bags have been splitting so please do let our customer services team know what's happened at hello@yorkshiretea.co.uk
If you include your address, the best before date and other printed codes, they can look into this and put things right for you!

Bewertet mit 5 von 5 Sternen

Best tea

Best tea. I’ve tried so many different teas and brands, but Yorkshire Tea is still my number one. It’s smooth, strong, and just right. I drink it almost every morning, and it always feels like the perfect start to the day

19. August 2025
Bewertung ohne vorherige Einladung
Yorkshire Tea-Logo

Antwort von Yorkshire Tea

Thank you Ivan! Proper chuffed to hear Yorkshire Tea is your go-to brew! Happy brewing!

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