Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Ilayda was brilliant. Not being tech savvy at all it was frustrating being locked out of websites. But she got me up and running again.

Bewertet mit 5 von 5 Sternen

Looking for a new flat in Edinburgh with my partner and as a 'newbie' to the area started our research process about 2 months in advance of our planned move date. The volume of choice on Lettingweb... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I really like the service you offer. With only one misgiving. With so many people now on benefits and being classified as DSS through no fault of their own, finding housing is really tedious . Te... Mehr ansehen

Bewertet mit 5 von 5 Sternen

This is a great advertising tool for agents. Tenants reviews on here complaining about individual agents thinking they are Lettingweb should be removed as they are misleading. Unanswered emails, not g... Mehr ansehen

Unternehmensdetails

  1. Suchmaschinenunternehmen
  2. Softwareunternehmen

Vom Unternehmen geschrieben

Scotland’s largest independent marketplace for properties to rent, with the largest distribution network and the vast majority of professional letting agents in Scotland contributing as members.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

46 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great site

Great site! Impressed with the ease of navigation and general user experience. Found relevant properties very quickly and they were also responsive with my queries by phone.

23. Mai 2017
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Not helpful don't listen to brief

23. Mai 2017
Bewertung ohne vorherige Einladung
Lettingweb-Logo

Antwort von Lettingweb

Hello Leslie,

Thank you for providing us with feedback. We really appreciate it.

I'm sorry to hear that you feel you received poor service from Lettingweb.com and I would be keen to find out more about this.

Would you be willing to share more information about your experience so that we can look into this and identify where we can do better in the future for users?

Best wishes,
Chris - Lettingweb.com

Bewertet mit 1 von 5 Sternen

Poor Service

23. Mai 2017
Bewertung ohne vorherige Einladung
Lettingweb-Logo

Antwort von Lettingweb

Good morning,

Thank you for providing us with feedback. We really appreciate it. I'm sorry to hear that you feel you received poor service from Lettingweb.com and I would be keen to find out more about this.

Would you be willing to share more information about your experience using Lettingweb.com?

Best wishes,
Chris - Lettingweb.com

Bewertet mit 1 von 5 Sternen

No one responds to referrals from this site - no use

Sadly none of my request for viewing emails were acknowledged or responded to, so making this website entirely useless for finding a flat. I just phone the agencies directly now.

20. Mai 2017
Bewertung ohne vorherige Einladung
Lettingweb-Logo

Antwort von Lettingweb

Hello Anne, thank you for sharing your experience with us. We really appreciate it. I'm sorry to hear that the letting agent did not respond to your request for a viewing.

As a property search engine we do not manage the flats or houses directly or organise the viewing ourselves, and rather we show the properties that are passed to us by the letting agents on Lettingweb.com allowing people searching for a new property to enquire to the agent, either via email form or by phone number provided on the advert. All viewing requests and responses from then on are dealt with directly by the letting agent who manages the property.

Unfortunately, we cannot control how and when the letting agent responds, which is not entirely helpful for someone actively seeking to move, but your feedback is appreciated on this topic and rest assure that we are now actively seeking ways in which we can help improve the communication between prospective renters and agents.

Anne, if there is anything we can do to help you find the best property for you, please message me on chris@lettingweb.com

Many thanks,
Chris - Lettingweb.com

Bewertet mit 1 von 5 Sternen

Very vague

Very vague. Unclear application process. I had to chase it up. I have t heard back. I wouldn't use in any capacity.

17. Mai 2017
Bewertung ohne vorherige Einladung
Lettingweb-Logo

Antwort von Lettingweb

Morning S Young,

Thanks for taking the time to share your feedback with us, it means a lot to collect the experiences from our users.

For clarity, the job that lettingweb.com do is to present as the largest selection of rental properties in Scotland allowing them to make the best decision on their next property.

Although we have far greater aspirations, our function is somewhat similar to a yellow pages from the 90s, a choice of businesses and their services and then when you find one that meets your search criteria, you make contact.

In short, we match letting agents with available properties to actively moving or researching tenants looking for their next property.

Once a tenant sends an enquiry to an agent, the dialogue is directly between the parties and not on lettingweb.com

it is disappointing to hear that you perhaps found a great property but application process with the agent didn't meet your expectations.

Reflecting on all the feedback we have received, it is clear to me that there is a massive gap between presenting choice to a consumer user and them arriving at their desired end state.

We have a lot of work to do with our letting agent customers to create a solution that helps everyone involved in the process create value.

We wouldn't be aware of how widespread these issues are if it wasnt for you taking the time to share your experiences with us and it is our commitment to our users that we are taking this seriously and as a result of listening, we are setting the expectation we will do something about it.

and we will.

Best wishes,

steven

Bewertet mit 2 von 5 Sternen

No response from owner

I received an email stating the owner of the property I was interested in would respond to my inquiry. I never received any response . I ended up renting through a different company.

17. Mai 2017
Bewertung ohne vorherige Einladung
Lettingweb-Logo

Antwort von Lettingweb

Moakamom,

Great to hear from you, thank you for taking the time to share your experiences, we appreciate it.

I'm delighted that you finally managed to rent a property, fingers crossed it is everything you hoped it would be.

Disappointed that the property you may have found on lettingweb.com didnt progress with the agent, again, as you will see from the newsfeed of user sentiment, it is a common issue.

Our job is to simply present a choice of properties to people like you who were actively seeking to rent a property in Scotland. Almost like a google for properties, we bring 70% of every available property to rent in Scotland on lettingweb.com and allow prospective tenants to review all the content until they find a perfect match.

From this point, the contact is directly between the prospective tenant and the agent, thus our function is to help you find a property you love and then in an ideal world the process with the agent would allow you to progress to renting.

We need to find a better way to support our agent users in dealing with the volume of enquiries they get and we need to do more to help good tenants get the attention from agents they need so that everyone wins.

Best wishes,

Steven

Bewertet mit 1 von 5 Sternen

Not even contacted back on enquire

17. Mai 2017
Bewertung ohne vorherige Einladung
Lettingweb-Logo

Antwort von Lettingweb

Mantas,

Thank you for taking the time out your day to share your experience of using lettingweb.com with us, it really is appreciated.

Since the introduction of trust pilot to lettingweb.com, this seems to be a recurring theme and without the feedback from users like yourself, we wouldnt have this awareness and thus wouldn't be able to improve our product to better serve our users who are looking for their next property.

In this case, our role is to present a large choice of available properties for our consumer users. i.e. help our users view the largest choice of properties in Scotland on a single site, from as many agents as possible.

We cannot control how and when agents respond, which isnt entirely helpful for someone actively seeking to move (and all the attached stress, emotions that go with this process), but the feedback has been so great on this topic that we are now actively seeking ways in which we can help improve the communication between prospective renters and agents.

Mantas- if there is anything I can do to help you find the best match property for you, please message me on steven.sibbald@lettingweb.com

Bewertet mit 3 von 5 Sternen

Like most sites like this

Like most sites like this: agents don't update quickly enough and you can waste a lot of time. Many agents don't bother to respond.

17. Mai 2017
Bewertung ohne vorherige Einladung
Lettingweb-Logo

Antwort von Lettingweb

Joe,

Thank you for your feedback, I think the short answer is you are entirely right, it is our job to help users get to where they need to be in as few movements as possible, using data and tools to help guide them towards a list of preferred properties.

We are actively working on ways to improve the enquiry process that limits the volumes of data an agent has to wade through to increase the probability of a response.

But at this moment, the job that sites like lettingweb.com or other classified sites like gumtree do is to present a volume of choice to a consumer and match them to someone that is looking for a tenant.

The communication process is left to the parties using the platform and given the feedback we are listening too, it is abundantly clear that prospective tenants are not getting what they want.

Be assured, we take this feedback seriously and will now be actively looking at ways to improve this process and track responses.

Best wishes,

Steven

Bewertet mit 2 von 5 Sternen

No one ever contacted me after I …

No one ever contacted me after I requested to arrange a viewing.

17. Mai 2017
Bewertung ohne vorherige Einladung
Lettingweb-Logo

Antwort von Lettingweb

Thank you Mary for taking the time to share your feedback on Lettingweb.com, we really appreciate it.

In collecting feedback from our users (good, bad and indifferent), we are making a commitment to listen, learn and apply changes to our product based on customer feedback.

In short, we are making a public commitment to put our users at the heart of our business, allowing us to present a marketplace that helps people build the confidence using our data and tools to make the best possible decision on their next property move.

Our job at lettingweb.com is to present the largest choice of available rental properties to our users, across the 415 agent branches.

Conversely, this choice translates into prospective tenants for the agents.

In short, we present choice to consumers/tenants and help agents fill their available properties.

We currently have no control over agents responding to our enquiries, but you have raised an extremely valid point and it is something we will need to seriously consider in future developments.

If there was a specific property you wanted to speak to an agent about, please feel free to email me on steven.sibbald@lettingweb.com and I will do my best to help.

Best wishes,

Steven

Bewertet mit 5 von 5 Sternen

We recently commissioned Lettingweb to …

We recently commissioned Lettingweb to help us with a marketing campaign. Chris and his team were excellent from start to finish and always very helpful despite us being a very demanding client. I would have not hesitation in recommending Lettingweb and look forward to working with them in the future. Robert Nixon, Director of Letting, Speirs Gumley Residential Letting

15. Mai 2017
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr