Afrihost Bewertungen 305

Shock service, no feedback, basically a modern telkom!!!

URGENT: 3 Days Loss of Income – Afrihost & Vumatel Deadlock – Case 01098654

​I am posting this out of sheer desperation and anger. My livelihood depends on a stable internet connection, and I have now lost four days of income because Afrihost and Vumatel are stuck in a "blame game" while I am left with a dead line.

​The Timeline of Negligence:

​The Reinstatement: Following an early cancellation, I requested my line be reinstated on 01 January 2026. I paid immediately and received new login credentials.

The Technical Fault: The new credentials do not work. My router cannot authenticate, and the connection is non-existent. Afrihost logged this as a physical line fault with Vumatel. ​

Address Errors: In a gross display of negligence, Afrihost provided Vumatel with the wrong service address. I had to manually intervene today to direct technicians to my home after they were sent to the wrong property.

​The Deadlock: Vumatel technicians finally inspected my line at the correct address yesterday. They confirmed there is no physical fault on the line or the router. They stated categorically that this is a logical/configuration error (provisioning) that Afrihost must resolve. ​

The Failure: Despite this expert feedback, Afrihost continues to point the finger at Vumatel, and Vumatel has sent me an SMS stating Case 01098654 is "resolved." It is not.

I am a paying customer caught between two companies that refuse to communicate with one another to fix a configuration mismatch. I am spending a fortune on mobile data and losing daily work income while both parties abdicate responsibility.

I require a senior technician from Afrihost to liaise directly with Vumatel’s provisioning team to sync my account credentials with the physical port. Do not reply with a generic "we are looking into it" or tell me to wait for a ticket update. I need my service restored today.

​Account Ref: A21953573

Vumatel Case: 01098654

Afrihost/AirMobile eSIM support failure (6 days offline)

I tried migrating an AirMobile eSIM from an old iPhone to a new iPhone. The migration process failed and invalidated the eSIM, leaving me without service. Support knows this issue exists.

Afrihost support’s only resolution was a SIM swap / new eSIM, which took 6 days to complete (no weekend support). In 2025, being offline for nearly a week is not realistic when you rely on your phone for work.

The verification process was also painful: I was asked to submit five separate photos via the AirMobile app, each rejected for minor issues. The app appears to downscale images, making them harder to approve.

Support was inconsistent and contradictory. WhatsApp support repeatedly suggested actions that didn’t apply to eSIMs (e.g., “remove and reinsert the SIM”), then another agent told me to email the photos—only for email support to tell me to use the app again.

After this experience, I’m moving my mobile service—and likely my domains and fibre—away from Afrihost to avoid future support outages.

If you're reading this, avoid future frustration and steer clear of Afrihost.

Absolutely terrible service. Paid for my fibre which 2weeks later is still to be connected. This week im told my order was cancelled now I must personally go to Vuma and ask for my money back. Mind you, I have paid them 2x to get services back but none. They have my money and faaaail dismally to resolve matters. I would not recommend it even to my enemies.

I signed up for the Afrihost 100Mbps Wireless LTE Uncapped package, with the service delivered on 9 December 2025. Since activation, the performance has been completely unacceptable.

I am consistently receiving around 15Mbps instead of the advertised 100Mbps, and the connection is unstable, continuously dropping (flapping) and unreliable for normal usage. This is far below what is being marketed and paid for.

I have contacted Afrihost support, yet the issue remains unresolved. I am now paying for a service that I am not receiving

Bad Customer service, i requested assitance in 7 different occations in the past week where i was assited by 7 different consultants who basically lied to me and made empty promises the my fibre line issue will be sorted . then go ahead and resolve the ticket. i am still sitting with no internet at my new place after trying to use them for the first time as my service provider. their names are. Zaahirah M, Leonard M, Reitumetse S 2 times, Tshidiso S, Anna M. No so helpful consultants. this kind of customer service will destroy the afrihost business and drop their client base.

Been without wifi day 5 now and ISP (Afrihost) blames it on Frogfoot and logged callout for technicians twice already… no technician sent and Frogfoot says resolved but issue isn’t resolved. Frogfoot again blames Afrihost. So I’m going in circles and nobody is actually assisting or sending out a technician.

Their Service has been so terrible of late that I cancelled by Fibre package with them. Thanks for continuing to waste my time and for employing a putrid bunch of support and accounts staff. My Internet at home has been disrupted since Friday the 5th Dec and it only got Resolved yesterday after waiting way too much of my time with your service engineers on whatsapp. out of 4 engineers that I was in touch with, only 1 was helpful and that assistance related to how i go about cancelling my contract with you. You accounts and retention team hasn't responded to 3 of my mails since engaging with me yesterday morning. Whoever owns this company needs to get their heads checked as you will be losing more business in the coming days. Thanks for absolutely nothing.

I have ordered numerous products from afrihost but the last 3 times were utterly disastrous. They use courierit. A complete useless company that does not find addresses tells you they are on their way and dont come. Then later you get a watsup telling you you were not home. Disgraceful. Why would afrihost spoil their name with such a company?

STAY AWAY from Afrihost at all times. A thread.

1. #AfriHost delivered the WORST start up to my fibre any company has ever provided in my life. The first few days the fibre was offline due to the router not working. I had to swear and fight to get them to come fix it.

2. Afrihost completely ignored my complaint emails I sent to support, complaints and accounts. NOBODY responded to my emails. No one. Still to this day, NO replies. I only get replies from support on X or in the stupid WhatsApp chat.

3. Afrihost NEVER fixed my unstable fibre during the ENTIRE MONTH OF NOVEMBER. A whole 30 days went by, where NOBODY could come out to fix it. Yes, vumatel was here, but said that the problem lies on #AfriHost's side. It is still not fixed up until this post.

4. Afrihost refuses to help, they only help if I pay. Yes, end of this month I refused to pay for December because I said I was paying for a product that is NOT WORKING. They IMMEDIATELY within seconds of the debit order failing, cut off my fibre.

4.1 Afrihost IS SO FAST to cut off my fibre, but cannot fix it within a WHOLE MONTH of me begging for help. Begging for support. BEGGING FOR ANSWERS. BEGGING FOR A TECHNICIAN TO COME OUT. BEGGING IN ORDER TO JUST DO MY JOB!!!

5. Afrihost has a lovely habit of telling me I must fix the fibre myself. I must plug in a laptop(which I don't even have) in order to check the fibre or reconfigure it. Me, the client, must fix their problems. Their mistakes? It always came back to "Switch on and off please"

6. Afrihost wants you to BEG for help. They do not respond to your emails or concerns, you have to FORCE them to help you. They do not care about you. Someone always answers somewhere, but it never ever gets fixed. Never. November was a waste of my time and money.

7. Afrihost also expects YOU to pay for a new router or a router replacement btw. If THEIR device is faulty, YOU must replace it by paying courier fees. They won't come out to help you or fix it, they just say you must pay MORE MONEY to get it swapped out.

8. Afrihost gave me a faulty connection, that I fixed myself. Let me explain, I bought my own router, and set up MY OWN access point through the fibre point. My access point, worked SO MUCH better than their access point they gave me. How is that possible? Hm.

9. Afrihost has caused my tremendous damage to my work, my brand, and my reputation. That is the worst part. And nobody cares. My work was impacted from the unstable fibre they provided, and I was forced into impossible situations to try and save my work. They have tortured me.

10. I sent a complaint to Afrihost telling them I will complain to #ICASA and that was also ignored. I will be telling everyone and all my clients that have domains with AfriHost, will be moved away to someone else. Everyone!

11. I also had to pay a LOT of money to make my own personal hotspot on my phone that my computer could connect to, because my fibre was not working. Afrihost is also not going to refund me a single cent for all the extra money I had to spend. I didn't ask them to refund it, I just know they won't. Obviously.

12. In a nutshell, that is the Afrihost #purefibrejoy or more like #purehellhole experience. And they refused to help me still, unless I pay again. They don't want to help. THEY WANT MONEY.

THEY WANT YOUR MONEY.

They do not want anything else.

STAY. AWAY.

I’ve been an Afrihost client for nearly a decade. Their customer service has consistently been excellent, but the fibre service itself has become increasingly unreliable. I would not recommend signing up.

i paid for a 50mbps lte line but did only get 35mbps. i upgraded to a 100mbps lte line, and i am suddenly getting 50mbps, but not more ! does it make sense ? not at all. but you are getting charged for something you will never get ! that is fraud.

Bad Service.

I was hosting one of my client's website on their platform. On the 4th of this month (yesterday). Around 3am I was on my Client Zone checking if my account was not in arrears. There was nothing saying that I have an outstanding amount.

In fact, it said my account was upto to date. Fortunately I checked because I was paying off monthly subscriptions.

Even when I checked my banking app, it said that the account was debited on the 1st of November. Afrihost did not send any invoice until today. Around 8am the first invoice was that I had an outstanding bill of R129.

About 30 minutes later, I recieved another email stating that my hosting services has been suspended.

And then after about an hour again. Another Invoice email for the outstanding balance.

All that done in 1 day. Now let's say my bank didn't debit the amount or it bounced back. Why wasn't it reflecting on my dashboard and why didn't I get an invoice the day after?

So now I went back to my bank, and reversed that debit order. Also when you don't pay on a certain date, the price keeps increasing. A R79 package will end up costing you R200+.

Stay away from these scammers. I am canceling my services with them and moving this last website to Host King to be hosted with the other websites that I already have on Host King.

After 6 years, I realized yall ain't shit. Bye!

Afrihost has been by far the worst service provider I’ve ever dealt with.
My internet has been dropping for the past three weeks — on average 15 times a day, for about 2.5 minutes each time. I work from home, and this has been extremely disruptive. I reached out seven times via WhatsApp, went through every test imaginable (more than once), yet no one logged a single support ticket. I also made multiple phone calls and asked repeatedly for escalation. Every time I asked to speak to a manager, I was stonewalled.
When I finally reached a manager, she promised to personally oversee the issue and keep me updated. I never heard from her again. When I asked how to move to another provider, she said it could only happen after I paid in advance for the next month. It felt like I was being held hostage by the very provider who was supposed to have my back. When I told her, she hid behind a policy. I paid — because that was the only way to move forward — yet the cancellation wasn’t expedited as promised.
After several emails, a ticket was finally logged — at which point OpenServe sent a technician within three hours. He suspected the router, so we tested a different one. The issue persists. Now Afrihost and OpenServe are just blaming each other while I’m caught in the middle, still without a stable connection.
I’ve lost more than a full business day dealing with this nonsense. Afrihost has shown zero accountability and no urgency. But they are taking payment without providing reliable service or basic customer support.
If you value your time, your sanity, or your business, avoid Afrihost at all costs.

Wow, what a shocking experience I have had with Afrihost! Initially it was all amazing, great website, easy signup, very helpful assistants on Whatsapp and my new 5G device arrived quickly. That's where it all fell apart! No service, dropped signal, logins 3 to 20 times a day until a few days later I had no choice but to request a cancellation. It took 3 days to get a response so that I could do the cancellation again on the website and now I am being charged for the next month too ... for a service they cannot provide me with! This has got to be the biggest ripoff I have ever dealt with and the after-sales service from Afrihost is just shocking! If you are considering them for your next ISP, please don't!

They have really dropped the ball, was overcharged by R1000 but they only offered credit for R700 and refuse to rectify their mistake. Have been a loyal customer for 6 years paying over R3k for services and recommending them but they have become a nightmare. If you are a reseller stay away, expensive products, countless server issues and *********** staff who refuse to identify themselves during communication. Quit whilst you still can because clearly it’s downwind from here

Activation has been extremely slow! The line was already installed by the previous tenants, so half the work was done and it should only have required activation. Yet, two weeks later, it seems they are only now attempting to activate the line. We are already on the third customer support representative, and each day brings a different explanation. There is no sense of urgency or clear communication as to why the process is taking so long.

If I could I would give a negative score. Two weeks of frustration, taking funds out of my bank account, complaints lodged with accounts depart with no response and I have no wifi. I cancelled my account and they debited my bank account again.

If I could give no stars I would.
I am extremely frustrated with the experience that I have had, 8 weeks after placing the order I still have no fibre connection. I have spent over 10 hours on live chat, each time with a different agent making me do the same checks every time, even though I explain that I’ve done them before. Agents can’t see previous chat messages which is utterly baffling and poor customer support. I’ve had one manager put the phone down on me, admittedly I was frustrated but by no means rude (she also was not listening to me) and have mailed another manager 19 times. Supposedly, the issue was reported to a ‘Service Delivery Manager’ on Thursday 11 September 2025…I am still waiting to hear from them.

On 21 July 2025 I ordered a Fibre installation from the website.

On 23 July 2025 TT Connect came to do a sight inspection.

On 1 August TT Connect came to install and confirmed that their part of the job was done.

I then got a call that TT Connect needed to come do some kind of set up. When I enquired what this what as I was previously told TT Connect were done, the person mentioned again it was to check/set something up. This was scheduled for 8 August 2025 – no one arrived.

I was then asked to confirm on a form sent by email that everything was in order. I had no router and I am no IT technician and so replied that the fibre line and box were installed but I couldn’t confirm if it was working properly.

I then got emails from Afrihost that I was all set to go.

On 15 August 2025, I confirmed that I was not as I did not have a router. A router arrived the next day by courier.

That router has never worked. I have not been able connect even once. The details it was configured with never worked, nor did the password on the router itself. I have asked for someone to be sent out and I have asked for another router.

I’m absolutely fed up, Afrihost can come fetch their router and TT Connect can come dig up their line. I cannot believe this is a company that won 2025 MyBroadband Awards for ISP of the Year and Hosting Provider of the Year, not much to be proud of.

The worst experience I ever had. Been using the service for almost a month. Wifi constantly down. Cannot get hold of the service provider telephonically or via wats apps. Definitely cancelling the service and moving to another service provider. Please do not consider Afrihost as they are unresponsive, not available and over charging before the service even start. Consider other service providers this is the worst one in Johannesburg.