Wowcher Bewertungen 3’006

It was my first time ordering.i am a 75 year old lady not very good with technology. I ordered a scrub machine for kitchen floor price was good £14-99 .I didn't understand what this voucher thing was that they kept going in about. Ordered on the 5th January never received my item .but they took my money out of my account. I kept trying to contact them same thing automated replies.hiw to redeem this voucher .I kept telling them I have not had this item and you've taken my money. sick of trying to contact someone who is a machine . Then I got this message the best way to contact us through WhatsApp I found the number still got nothing and it's been 3 days now so stressful . Trying to contact them. I wished I had never used this company I keep adjusting BG for a refund still nothing keeps asking why I have told them I don't want the item changed my mind. Still nothing and getting bombarded with loads of emails to buy more items . It's making me ill trying to get my money back and being a pensioner I don't have a lot of money spare but thought this machine would help do I don't have to get in my knees to clean the floors. I am really disappointed and annoyed I ever shopped with this company ,

Wowcher, is a scam page, do not buy anything from them, just try ring them b4 you buy and you will see. I bought something it was faulty and no matter how many messages and phone calls I do, no one gets back or answer, Wowcher is a scam page, do not buy anything from them, just try ring them before you buy and you will see. I bought something it was faulty and no matter how many messages and phone calls I do, no one gets back or answer . Scam page stay away from them.

Living social brings great deal to the customer, site is easy to navigate, easy to find your preferred choice of deal and easy to purchase. Give me a treat to plan and look forward to .

A bit tricky to navigate but once you know how it’s easy

Updated: Promptly received full credit. Much appreciated.

Paid €300 for a February hotel break (Order #50629039). Turns out they issued a voucher I never saw—emails went to spam. Voucher expired, no refund, no help (only a chatbot, no email contact!). Wowcher took my money, won’t give the hotel stay even though booking is not until February, won’t refund. Absolute scam. Stay away!

Complaint

Last Trustpilot reponse

Reply from Wowcher
9 hours ago
Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case.
Please keep a look out for the reply.
Many Thanks
Wowcher Team

Someone from Wowcher contacted me on WhatsApp 4 hours ago and said - We've got an update
Dear Customer. You have now been transferred to complaints department. I Am Margaret complaints Manager.. Please accept my apologies for the inconvenience this has caused you. . I have gone through your details and I can understand your concern but since you have already redeemed the voucher and used the item, Unfortunately we cannot refund the order
Please respond if you would like to continue the conversation

I then responded 3 minutes later with -

Hello. Margaret, I not am asking you to ‘refund my order’ can you please kindly tell me where you have got this information?

I got not response.
I then sent a message 20 minutes later (below) and still no response. This is so frustrating when I’ve tried to get this issue of them taking my payment twice for 1 set of goods. They just can’t grasp my point after 20 reviews and over 40 Whatapp messages! I have consumer rights and will need to take this up with a legal team if my refund is not paid back to me. I have all the messages as proof that Wowcher is not responding to the issue I am explaining, it’s like they are responding to another customer’s message. Absolutely disgusting that they can treat customers this way.

My last WhatsApp message -

I paid 39.98 for those goods on the 15th Nov because I hadn’t redeemed the voucher in time you then gave me a credit of the 39.98

I then reordered the goods on 16th Dec, selected to use the credit then I don’t know what happened to your website but it took the money from my card again which was stored with you (51.97). It should have only the delivery charge of 11.99 but it took 11.99 AND the 39.98 again. So to date I have paid 2 lots of 39.98 when I should have only paid 1 39.98 and delivery of 11.99. I have ordered one lots of goods and received 1 lot of goods, but paid two lots of 39.98.

Wowcher - please do not reply to this message to say - you have the goods they can’t be refunded! Or you have a credit to spend! I want the 2nd payment refunded back to my card what you took from me. I have ordered 1 set of goods totalling 39.98 plus 11.99 delivery but you have taken 39.98 for the goods then another 51.97 when you should have only taken 11.99 for the delivery because your website should have used the 39.98 credit where I selected it. In short I’ve paid 91.95 when I should have only paid 51.97. I can’t spell it out any plainer or simpler than this .

Great deals any easy ordering bit confusing redeeming vouchers but easy step to step so got sorted quickly

haven’t received my product, and the seller isn’t responding. This is my first time using Wowcher, and it feels like I’ve been scammed.

AVOID - THIS IS AN ABSOLUTE SCAM - IMPORTANT READ

- Paid for a new mattress in Nov. 2025

- Notified Emma Sleep Co. of an issue with it a few weeks after.

- They tried every which way to make the process an absolute nightmare, refusing to collect and refund, despite their so called 200 night no risk trial and hassle free return if you're not happy. This is complete and utter nonsense, yet this is their company line - “You don't have to worry about when you can return your Emma mattresses, we have for now extended our risk-free trial from 100 to 200 nights.” Clearly, that’s a downright lie.

- They will do anything to ensure their products are not returned.

I was asked to submit photos of the mattress & issue, I did so and was told the following:

"I understand that you feel the photographs already provided should be sufficient, and know your viewpoint regarding the process so far. I would like to provide some clarity on our assessment criteria to ensure we are as helpful as possible in resolving this for you.

Based on the photos currently provided, we would unfortunately have to reject the claim at this stage. According to our Terms and Conditions, which you can reference here (website), specific criteria must be met for a warranty claim regarding indentations.

As stated in Term No. 19, under 19.3 (B):

The indentation must be greater than 2.5 cm and visible to the naked eye.

This is why we kindly ask you to measure the dip using a ruler and a straight edge as previously described. Without this specific measurement to verify the depth, we are unable to proceed with the claim under our policy guidelines. I truly apologise for any disappointment this may cause, but we require this evidence to ensure a fair and accurate assessment for you."

So you see, it isn't that simple or straight forward. I don't want their mattress, and they don't want to take it back.

It's a farce. What about 200 night risk free trial!? It clearly doesn’t apply yet I only have the mattress a few weeks.

I purchased this mattress in good faith through Living Social and this is my experience. It's been absolutely appalling. I have since ordered a new mattress from Bed World, I sent them proof of this also.

I have discarded the defective mattress and have told them not to contact me again. I don’t have the time or patience to deal with them any longer.

I don't recommend getting involved with Emma Sleep Co., whether that be directly or through another retailer. If you have an issue with your mattress, you'll be stuck with it. Be warned

Shocking customer service,no phone number.told to contact on WhatsApp,but no luck there,no reply from them dreadful.Certainly won’t be making any further purchases,I’ll just cut my loss on the purchase iv made

Love this site, always great quality goods. Quick delivery.

Scam business. DO NOT USE
Wowcher was given 6 weeks to act and respond to my complaint and issue a refund. They ignored messages and when they did answer it was the same automated message time and time again. I have had no choice but to take this further and will continue to until I get what is owed to me, SCAM BUISINESS DO NOT USE WOWCHER

never again

my Christmas package was suppose to be delivered on the 18th of December, only to find out now 25 days later that its only been sent now. the 7th of Jan.

How dose this company stay in business

I bought 2 items costing nearly 80.pounds they havent been delivered and i have been in an email joust trying to either get the goods i paid for or my money back.
But all they do is bang on about is the vouchers i do not cere about vouchers.
I am losing my temper with them they havent sent my purchases and they are refusing to refund my money im sure thats not legal so please buyer beware i will never trust them again ever.

I ordered an Eccox mattress via Living Social in November and have successfully ordered this same mattress several times. Upon checking for an order status in early December (it was a Christmas present) Living Social informed me that they had emailed a voucher to me which had since expired (after 10 days) which had not been redeemed and no refund would be provided. So €259 and I received nothing. How are they getting away with this ?!

Even 1 star is to much. Purchased a dinner bed and breakfast hotel stay for my daughter and son in law as a Christmas gift which I sent to them on Christmas morning they were so happy to receive it as they don't get to spend quality time together. Only for them to contact me the next day they had tried to redeem the voucher only to be told it had expired. Totally disappointed I contacted Wowcher to see what could be done. I had received a confirmation email when I purchased it that did not show a expiry date. And as it was a gift had no reason to go into the voucher on the app. So after contacting Wowcher they have said the it has expired and I could not get a refund as I had the email confirming my purchase. So not happy have been back and forth with then with no luck. This seems to be an issue with Wowcher and the type of voucher purchased if you look on the trust pilot site it seems to be compliant after complaint for exactly the same reason. I can not recommend using this site if they continue treat loyal customers in this way.

Did not receive physical gift pack that I ordered a month ago. I needed that for a Christmas present. Tried contacting their atrocious customer service several times as I was waiting. They take ages to respond and have done nothing so far other than misunderstand my query and “transfer me to another team” who provided zero help. Before you clowns at Wowcher copy and paste a response saying “please give us more details and we’ll be happy to help” just know I’m ALREADY in contact with you and your staff/AI is useless! Chargeback it is so.

Great easy to ise

If I could leave it at no stars I would ordered from this weird setup of a company valued at 101.99 including delivery but the company that they used says no delivery fee so they’re taking money are charging for no delivery and now there only given me back €76.99 instead of all my original money so my advice is to think before you buy anything it’s an easy way to rip people off and get away
UPDATE They have said they will refund the delivery fee to but keep €5 as a non refundable amount but it took time to get all this back

I cancelled my VIP subscription on the day it should be renewed from a free subscription but cannot contact customer services for a refund. I have WhatsApp'd Wowcher but got no joy, and there seems no telephone number to get in touch. This is £9.99 down the drain, for a service I do not want.
My Order number is: 51019706 and I cancelled this on the actual date it was to be charged, I.e. 28/12/25.
The Wowcher site says contact Customer Services for a refund, but having WhatsApp'd the site, as instructed, i had no joy in gaining a refund.
The amount of £9.99 has been taken from my credit card, and I should appreciate a refund.
Thank you.
As I have heard nothing more from you regarding the above, I am now giving you 15 days in which to issue a refund, after which time, I shall be taking the matter further.