Hi,
I’m sorry to hear that your kite safari experience didn’t match your expectations, I’d like to address your points one by one, because some are absolutely valid and others seem to come from misunderstandings.
Arrival
On arrival you should have met Karina, or Andrea or me and be briefed, unless you arrived late late at night (it was your case? not sure), and in that case all you had was a cabin assigned with no briefing (that was done in the morning).
If you didn't arrive late, I'm not sure why the arrival briefing was not done on saturday - if you can let me know, it would be great.
In every cabin, it's explained that there is a storage area under the bed - I will add an extra note mentioning that there you will find safety jackets.
Cabins & Maintenance
The cabins are intentionally simple but overall nice and modern (according to previous feedback from other kiters), but they should always be clean and properly stocked. All can be solved, next time just inform the crew, we have plenty of fresh blankets and soap.
Noise at Night
Generators can be noisy, but Heaven Liberty has cabins far away from them. This part is unclear to me, and the vibration you describe sounds unusual - if you let me know personally what was the problem (that nobody else has reported) would be great.
Kite Instructor & Coaching
Regarding Kasia: she was in charge of the yacht and joins the boat every week on Sunday morning (the first day of the cruise) and normally introduces herself to the group at the first briefing. The first day is when you reach the first kite spot, it takes time to move the yacht from the marina to the islands and prepare the beach for kiting.
About the coaching hours, with limited wind and everyone wanting to make the most of the kite sessions, training for kiters that are already independent can get complicated. Still, nobody should never feel unattended, and we’ll make sure the coaching structure is clearer going forward.
Equipment Handling
I know kite gear is expensive, I will reinforce this with the crew.
Drinks Quality
We are limited, in Egypt, to local wines and beers - there is no plan B for that. I explain this in the PDF that everyone has received about our trip, the only option is to bring things from home or buy them inside the airport at duty free,
On the positive side, happy that you enjoyed the food and the crew!
Anything else, send me a whatsapp anytime!
Ciao
Roberto