Bought two cans of the same paint, from two different shops, yet the shade was different. Contacted customer service team, who incorrectly suggested I hadn’t stirred the cans enough. Paint was extre... Mehr ansehen
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Das sagen Bewerter
I recently purchased Ronseal midnight blue fence paint, and after three coats it’s still nowhere near midnight blue but a dark teal, so very disappointed as we had brought 18 litres. Their customer... Mehr ansehen
Unternehmen hat geantwortet
I liked - I got a refund. I didn’t like having to call twice . I didn’t like that you had no call record or information of me speaking to a rep a few days earlier . I didn’t like - even after me expla... Mehr ansehen
Ronseal one coat forest green,not sure how this company is getting away with selling water to the public as paint,the worse paint I've ever used,one coat ? More like 3 still looks patchy,will be surpr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Ronseal
Vom Unternehmen geschrieben
Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again.
That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Get the job done right, first time!
Our product range covers:
Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Kontaktinformationen
Thorncliffe Park, Chapeltown, Sheffield, Vereinigtes Königreich
- 0114 240 9469
- enquiry@ronseal.co.uk
- ronseal.com
1.9
Mangelhaft
789 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
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Further to my last review of Jan 14th…
Further to my last review of Jan 14th and before . I finally , after applying primer and undercoat , managed to apply a reasonable top coat of your ONE coat tile paint and thought I had cracked it . Fear not , it is now flaking off in places. I DESPAIR!
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Geoffrey,
Thank you for taking the time to make us aware of this.
Our customer services manager will be in contact soon to resolve this.
Avoid using ronseal
We bought their 5 year fence paint in warm stone , it took 5 coverings before it looked complete, then faded and washed off in less than 10 months, we contacted Ronseal who fobbed us off and insulted us by offering 2 free tins , I would strongly avoid using and stick to a better branded fence covering
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Andrew,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We would really like to assist in getting this resolved for you and have requested further information so our customer service manager can reach out to you personally to investigate further.
Ronseal Stays White Satin 2 in 1 primer & paint.
Ronseal Stays White Satin 2 in 1 primer & paint. Followed the instructions but this product does not cover at all. Painted on an original white surface but had to put 4 FOUR! coats of paint on to make it look reasonable. I will never buy this again.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Peter,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Poor product
Payed alot of money for decking area, used Ronseal Decking Paint, followed instructions on tin,looked fantastic, 3 months later, brown stains all over decking. Contacted Customer service only to be told I used too much paint and hadn't given time to cure.
Painted decking on nice summer day, left to dry the correct time then applied second coat.
Product not fit for purpose, call centre waste of time, hung up on me twice.
Avoid using these products, dosent do what it says on the can.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Kevin,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We would really like to assist in getting this resolved for you and have requested further information so our customer service manager can reach out to you personally to investigate further.
Still no reply from their “customer…
Still no reply from their “customer service” after the standard response they send everyone that leaves a bad review, I think the best thing to do for all the ripped off customers is to report them to trading standards as there products are not fit for purpose! And form a collective group.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi,
We are sorry you have not yet received a response. We will shortly be requesting you information so we can look into this matter.
Complaint unresolved.
I am waiting for a complaint to be resolved with the company regarding the poor performance of their Fence Life Plus paint, which is advertised thus:
" This is our toughest and most versatile fence and shed treatment yet. It protects against rain, frost, snow and it won’t grey in the sun. It can be used on rough sawn and smooth planed sheds and fences and it lasts for up to five years."
However after two years the paint on the shed is in a terrible condition and needs to be rubbed down and re-painted. Customer services have been extremely unhelpful even though I have sent all the photos and proof requested and answered numerous questions. The paint has not done the job it was sold for, and I have had better results with cheaper own brand paint.
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Stephanie,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We would really like to assist in getting this resolved for you and have requested further information so our customer service manager can reach out to you personally to investigate further.
I can’t stipulate enough how rubbish…
I can’t stipulate enough how rubbish Ronseal one coat black Tudor fence paint is. For a start it took four coats to cover a once red fence, and then after a few weeks it started to rub off. Now loads of it is washing off with the rain or snow. Ronseal please look at this product, it’s absolutely garbage
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Christine,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Wood filler colour not as shown
Wood filler colour misleading. I have been happy with Ronseal over the years so bought a wood filler for a project. The colour shown on the front is way off. Yes it dries à bit lighter (just a shade lighter) and ‘colour reproduction is approximate’ but they might as well not bother. £8.99 down the drain for me.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Primrose,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
DROSS NOT GLOSS
If I could give it no stars I would. I'm talking about Ronseal ultra tough gloss paint that stays white allegedly .
This product is absolutely dreadful ! it's more like PVA inconsistency despite manic stirring!
It's thin with the consistency of an opaque varnish. THIS IS NOT GLOSS paint. It drips and spills everywhere, and destroyed my kitchen, floors and skirting boards.
Don't take my word for it, waste your money like I did, YOU WILL REGRET IT
!!!
I would never buy it again.
It is disgusting that this company calls it a paint. I HAVE SEEN THICKER PORRIDGE !!!
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Darcey,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Don't bother.
I bought a 10 year Ronseal dark oak for an exterior gate.
After 3 coats it was nowhere near the dark colour it shows on the tin
Absolute sh___.
Complete waste of my time.
Wish i'd of got some Sadolin instead.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
HI,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Regarding Ronseal one coat
Regarding Ronseal one coat. How there One Coat paint passed quality control i don't know, you only have to touch it or scratch it and it comes off. I applied two coats and still not satisfied and how there able to justify the price i don't know. I was let down but never again. It doesn't do what it says on the tin.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Luke,
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
14 working days and no refund
So its the end of the day, Tuesday and the (un) helpful customer service team have not "reached" out to me to solve the issue of my missing refund.
Its all emlty words and platitudes, NO ACTION
They really need a kick up tbe preverbial and some training wouldn't go amiss either.
Where is my refund??
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi,
Please be assured we are commited to assisting you with this matter.
I wish I could rate this company with -5
If I could rate this company with -5 stars I would. I bought a tin of wood dye from this company and it clearly displayed with a photograph on the tin the result of using the product on softwood. I prepared the wood as instructed on the tin but the result did not match at all what was promised on the tin with regard to colour. The tin has “Does exactly what it says on the tin” written on the tin four times but clearly this did not happen on this occasion. After many email exchanges I finally was offered £30 to cover the cost of the wood dye and softwood which is now ruined.
If I had the time and energy I would take them to court for selling a product with false claims of the promised result using the result.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Stephen,
Thank you for taking the time to bring this to our attention. We’d really like to extend our apologies for the disappointment you’ve had with the application of this product. It is our priority to ensure that all of our customers achieve the best results when using our products. If there is anything we can do to improve your experience then please do contact the team where we’ll be more than happy to assist.
Deeply Disappointed
Deeply Disappointed – Poor Coverage Despite Multiple Tins
After using almost 10 tins of paint (including 3 x 9L and 4 x 5L of "Slate"), I’m extremely disappointed. No matter how many coats I applied, the coverage remained patchy and inadequate. I've followed all instructions, mixed the paint and used more paint than should be necessary, but the results are still not good. PLEASE DONT WASTE YOUR MONEY
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Brittany,
Thank you for taking the time to leave us a review, your feedback is important to us.
We’d really like to extend our apologies for the disappointment you’ve had with the application of this product.
We want to assure you that this is not something we would expect from our products.
We would greatly appreciate the opportunity to discuss this further with you to try to find a resolution, we have requested further information so our customer service team can reach out.
Ronseal fence life colour change extremely difficult to do
Tell people if they ever want to change the colour and if it's from a dark to a lighter colour you will need so many coats! I'm on 5 now and it still needs more! I say don't use the product.
12. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Michael,
Hi David,
Thank you for taking the time to leave this review.
We’re really sorry to hear that our Ronseal Fence Life hasn’t lived up to your expectations on this occasion. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. If there is anything we can do to improve your experience then please do contact the team where we’ll be more than happy to assist.
Use a More Suitable Container
I have used Ronseal products for more years than I care to remember but my present project has been harder work than normal. On this project I have bought numerous 750ml tins of water based varnish which all had traces of rust when opened. If the can isn't used completely on opening any future use of the varnish is plagued with rust flakes.
I have saved some of my outlay by simply using jars with plastic screw lids. This isn't exactly environmentally friendly.
I will now be searching for a new supplier who live up to their claims.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi David,
Thank you for taking the time to leave this review.
We’re really sorry to hear that this product hasn’t lived up to your expectations on this occasion. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. If there is anything we can do to improve your experience then please do contact the team where we’ll be more than happy to assist.
Bad product and even worse customer service
Yet another bad review for a Ronseal product! Don't they ever take any notice of the reviews? Just the same old anodyne response every time. I bought a tin of Direct to Metal paint (offering 15 year protection!!!!) with which to paint my garage door. The door was prepared according to the instructions on the tin and applied in September last year. Despite the 15 year protection guarantee, the paint peeled off in several places over winter. When I contacted customer services, I was initially told that this had happened because the paint had been subjected to temperature and moisture variations. This is an EXTERIOR paint. We generally call these variations 'Weather' ! Several emails later when they told me at various times that I should have applied 2 coats of undercoat ( the paint claims NOT to need an undercoat), that I had not prepared the surface properly (I have been painting for over 59 years , so DO know what I am doing), that the WALL should have been prepared better and again that temperature and moisture were the cause, I threw in the towel and gave up. They very generously offered me a free tin of paint but then sent a voucher for a different one! They also expect me to travel over 10 miles each way to my nearest B&Q store in order to cash it. It certainly DOES NOT do exactly what it says on the tin. I will NEVER buy a Ronseal or Valspar product again.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Christine,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our D2M paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Truly dreadful product
Truly dreadful product. The worst paint i have ever used. Sadly, yet another grossly unhappy customer whom will never consider Ronseal again. Terrible opacity, brown turned out burgundy, blotchy, and will need 4-5 coats making it even more expansive than it is. Only given it a 1 because i cant give zero. Reached out to Ronseal with the issues, having wasted time sending much information, only for them to wash their hands of it.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi there,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Always used ronseal products very good…
Always used ronseal products very good with no problems. However after buying 10 litres of wood stain for my sheds it is bloody c..p.This follows a tin of varnish I purchased which was absolute c..p as well
Come on Ronseal what the hell has changed your end????
Yours totally p....d off AKA Eric Avery
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Eric,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product.
We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Very disappointing
I used Ronseal Fence Life Plus on both new and old fence panels. My first challenge was opening the tub! While I admit my hands aren't great, but it was terribly difficult to get the lid off.
I found the paint to be very thin and it dripped everywhere, even though I was careful to tap the brush before using it. The older fence really absorbed the paint, so it will need several layers.
As others have mentioned, the sage green is very blue shade, but you don't know that until it dries.
Someone mentioned it is easy to remove from clothing, but that hasn't been my experience.
Unfortunately, I bought two tubs of this paint, but I wish I hadn't. After this, I shall return to my old favourite - Cuprinol Ducksvack.
24. August 2025
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Rebecca,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our Fence Life Plus paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
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