Bought two cans of the same paint, from two different shops, yet the shade was different. Contacted customer service team, who incorrectly suggested I hadn’t stirred the cans enough. Paint was extre... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I recently purchased Ronseal midnight blue fence paint, and after three coats it’s still nowhere near midnight blue but a dark teal, so very disappointed as we had brought 18 litres. Their customer... Mehr ansehen
Unternehmen hat geantwortet
I liked - I got a refund. I didn’t like having to call twice . I didn’t like that you had no call record or information of me speaking to a rep a few days earlier . I didn’t like - even after me expla... Mehr ansehen
Ronseal one coat forest green,not sure how this company is getting away with selling water to the public as paint,the worse paint I've ever used,one coat ? More like 3 still looks patchy,will be surpr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Ronseal
Vom Unternehmen geschrieben
Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again.
That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Get the job done right, first time!
Our product range covers:
Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Kontaktinformationen
Thorncliffe Park, Chapeltown, Sheffield, Vereinigtes Königreich
- 0114 240 9469
- enquiry@ronseal.co.uk
- ronseal.com
1.9
Mangelhaft
789 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I liked… and didn’t like ..
I liked - I got a refund. I didn’t like having to call twice . I didn’t like that you had no call record or information of me speaking to a rep a few days earlier . I didn’t like - even after me explaining Iam a professional and explained how I applied the varnish and no contamination - having used your product over 30 years - you still didn’t want to except the product was at fault - not the user .
21. Mai 2026
Bewertung ohne vorherige Einladung
The product was not fit for purpose
The product was not fit for purpose, the varnish was described as 10 year wood stain , I did not get one year before it started to fade and flake. I painted a cabin with Roseal 10 year wood stain, the front and back which was exteremely sheltered have remained in fairly good condition, however the gable ends which are more exposed to the weather have failed badly, Obviously as the cabin was all painted the same way and at the same time there can only be one explanation ...despite the paint being advertised for outside use, its ability to withstand weather is very limited
21. Mai 2026
Bewertung ohne vorherige Einladung
Different shade
Bought two cans of the same paint, from two different shops, yet the shade was different. Contacted customer service team, who incorrectly suggested I hadn’t stirred the cans enough. Paint was extremely watery on application even after the mix and final finish poor. Won’t be using again. Expensive as well.
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Adam,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Had a problem with one of there…
Had a problem with one of there products which has now been sorted out. Very good service.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Nigel,
Thank you for taking the time to leave us this amazing review.
It has made our day reading this!
Great support for a little problem
Great support for a little problem, resolved in an unexpected and welcome way.
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Dan,
Thank you for taking the time to leave us this amazing review.
It has made our day reading this!
Doesn’t do what it says on the tin
I recently purchased Ronseal midnight blue fence paint, and after three coats it’s still nowhere near midnight blue but a dark teal, so very disappointed as we had brought 18 litres.
Their customer service has been very swift with replies and keeping in touch, but unless they can come up with a paint that’s actually blue, we have fences that are now dark teal.
I honestly couldn’t recommend Ronseal as it definitely doesn’t do what it says on the tin.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Margaret,
Thank you for taking the time to leave us this review.
You feedback is very important to us. Our customer services manager will be reaching out soon to see how we can assist further.
Bianca was amazing and really solved my…
Bianca was amazing and really solved my issue promptly
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Mark,
Thank you for taking the time to leave us this amazing review.
It has made our day reading this!
Bought sage as I thought but after…
Bought sage as I thought but after three coats more a marine blue not cheap to not get colour you expect it to be
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Sheila,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Quick response
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi,
Thank you for taking the time to leave us this amazing review.
It has made our day reading this!
Ronseals newest generation of pump…
Ronseals newest generation of pump fence sprayers is so poor. I have had one for years but lost it in a move. It required thorough cleaning and good maintenance but if you did that it worked well for a long time. Bought a new one from B&Q and it is terrible. The spray nozzle just doesn't spray well even after extremely thorough cleaning. They have clearly cut the quality of the materials to cheaper their costs but still charge a lot more for a sprayer than is reasonable. Do not buy their sprayers.
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Gareth,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our sprayer. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
For almost £40 I would have expected…
For almost £40 I would have expected the Ronseal pressure sprayer to have lasted more than 3 years. On contacting you to see if you would consider a goodwill replacement I was brushed off with patronising empathy and a refusal. I shall be making every effort to avoid buying any of your products in the future
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Chris,
Thank you for taking the time to leave this review.
Thank you for taking the time to leave this review.
I am sorry that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Water thin paint
I bought this "paint" to use on an arbour. When I opened the tin, i was suprised I had bought not paint but what seemed like coloured water. I did consider returning it but decided it must be ok because it was Ronseal. How wrong i was, 5 coats and many hours later the original wood still showed through and when i wiped some bird's droppings off, the "paint" came off.
How this company is getting away with selling water to the public as paint i dont know. This is the worse paint I've ever used. I obviously won't be using Ronseal again, complete waste of my time and money. I tried to call Ronseal customer service but couldnt get through. They don't care.
Take this as a warning and please don't buy this product or youll be sure to regret it.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Mike,
We are so sorry to hear you are not satisfied with the quality of our fence product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Ronseal one coat forest green,not sure…
Ronseal one coat forest green,not sure how this company is getting away with selling water to the public as paint,the worse paint I've ever used,one coat ? More like 3 still looks patchy,will be surprised if it doesn't need doing again next year obviously won't be using ronseal EVER again,total waste of time and money. UPDATE same reply you send to everyone else shows how much you care about you're customer's,don't bother ill just never buy any of your products again.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi David,
We are so sorry to hear you are not satisfied with the quality of our fence product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
They claim 10 years on wood stain
They claim 10 years on wood stain, but should be 2 years only, poor poor poor quality product.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Rafal,
We are so sorry to hear you are not satisfied with the quality of our Woodstain product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
I used the Ronseal outdoor furniture…
I used the Ronseal outdoor furniture oil. It completely ruined a new hardwood garden bench. Ronseals answer was that I rub it down and recoil as the original may be past it's user life. That was it,, do not use this company, a crap product with zero customer concern.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Robert,
We are so sorry to hear you are not satisfied with the quality of our oil product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
I bought a tin of Ronseal wood paint…
I bought a tin of Ronseal wood paint Racing green in a gloss finish, It is the worst paint I have ever used. After 4 coats there are still streaks where it has not covered the previous colour and brush marks, I followed all the instructions, very unhappy with the result, avoid this paint at all costs.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Roy,
We are so sorry to hear you are not satisfied with the quality of our paint product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Antwort von Ronseal
Hi Carly,
Thank you for taking the time to leave us this amazing review.
It has made our day reading this!
I bought some Ronseal precision brushes…
I bought some Ronseal precision brushes from B and Q.
They were packaged with a plastic hanger but other makes in the shop had cardboard packaging and hangers but the brushes looked inferior quality.
I was horrified when I got home and unpacked them to find the plastic packaging isn't even recyclable.
I can't believe that in 2026 a company like Ronseal couldn't give a damn about the environment and was using non recyclable plastic when I would have expected cardboard packaging for at least the last 10 years on this product.
I also condemn shops like B and Q for selling these items, if B and Q refused to stock items packaged in non recyclable plastic or cardboard, irresponsible companies like Ronseal would have to change.
In answer to the Ronseal reply...
At least 10 years too late. My company went over to cardboard packaging etc in 2010 because of concerns over global warming and plastic waste.
We had the packaging designed, printed and supplied within 2 months.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Mike,
Thank you for your feedback. We appreciate and value all the insights and opinions of our customers.
We have been working hard through the years to increase the sustainability of our products as a whole, including the packaging composition. This includes innovations such as the Ronseal One Coat Shed & Fence Protector Refill Pouch - a concentrated fence stain which delivers 90% less plastic than our standard 5L buckets, commonplace in the market.
We have been working closely with many retailers to identify further opportunities to reduce environmental impact and are pleased to confirm that our Ronseal brush range will be updated later this year and will be produced in cardboard packaging moving forward.
We will continue to innovate and look for ways to further improve the categories that we operate in.
Thank you once again for taking the time to provide your feedback and we hope that this goes some way to allaying your concerns.
PutOpenin tinting instruction on how to open the…
Putting instruction on how to open the tin on the label. Explain also that it is extremely difficult to open, and more so if you are a woman with not a lot of strength.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Mary,
Thank you for taking the time to leave this review.
Your feedback is extremely important to us.
Got Ronseal garage floor paint for my…
Got Ronseal garage floor paint for my garage,followed the instructions to the letter.Cleaned and sealed the floor with Bostik concrete sealer.I then applied 3coats of the paint(which is very easy to apply),allow the appropriate time between each coat. Then I left it for 5 days before driving my cars onto it,it chips very easily,if you drop your car Keys it chips ,if you have a stone stuck in your shoes,it chips ,and the same with stones stuck in your car tyres.Its just not up the job.DO NOT USE THIS PAINT ITS USELESS. I’m now left with trying to clean it all off and using another paint that will work.Ideally you need a 2 pack paint.I I would give it no Stars if I could.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Ronseal
Hi Liberato,
We are so sorry to hear you are not satisfied with the quality of our floor paint product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
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