rain South Africa Bewertungen 1’887

The consultant never explain to me that i must make the monthy premium same day.. What she told me is the R1 that must pay upfront to get the material and get activated same day ask when is my salary date .. That was it..now i lost the connection due to payment that i must do now.. Of which i was not told about when i enquire... If i knew i was gonna activate month end when i have the money... What a inconveniencing situation Reference Number: 41928828

They called back within 5 minutes.
The lady was very helpful and descriptive.

My Rain 5G router has now been not working for 5 days, yet support continues to insist that everything looks fine on their side. According to them, my router is “on” and has “good signal strength” — which is meaningless when there is no internet connection at all.

I was told this could be a billing issue, only for Rain to confirm on the same account that I was billed correctly in December. Billing is clearly not the problem — yet after 5 days, there is still no resolution.

Customer support does nothing but repeat scripted responses. There is no escalation, no urgency, and no accountability. I work from home, and this ongoing outage has made it impossible for me to do my job.

I have been issued multiple case numbers for the same unresolved issue: #41916630, #41929038, #42044432. Rain has now explained that every time a customer calls to follow up, their system automatically generates a new ticket and closes the previous one. This means cases are being closed without being resolved, simply because a customer is chasing for an update — which is an unbelievably broken support process.

The current open ticket is #42058938, and I am still without internet.

If you need reliable service or competent customer support, avoid Rain 5G. Paying customers deserve far better than this.

Consultant was very helpful

Well toned.and made me understood perfectly.and assisted me in a no time😁thankz

It's been 5-6 months I have been complaining about check account that appears always after I make payment. Rain is failing to help me. I make payment but only use the network less 10 days. Why is check account appear when my account is up to date. Like now ii paid on 20th from 21 no connection it's saying check acc I called rain on 21 still no help I did again on the 26 and 27 no help I did get. My phone number is 0817744069

The agent was very patient with me and she helped me well

Natasha was friendly, very helpful and took the time to listen to what my need was.

I lost my rain Sim and don't find the place to report and I'm contenuly paying no late payment

This WiFi is bad do not buy it you Will regret it after some days

So disappointed in the product and service received. Am very unhappy! Very bad customer service.

Unfortunately, they dont make follow up my account was mistaken paid to someone account, reported the issue but its been 4 days still no help they say billing team will contact im loosing interest, worse they dont want me to get intouch with them

Natasha was fabulous and so helpful!

Is wifi is shit at night it doesn't work you can not game or streaming any shows at this point it is the most unless wifi service and they should fix it but you can not be pay for such shit
wifi

Very friendly and straight to the point, loved it

They are really terrible people. Everything of them is useless and pathetic.

Take my word and do not sign up with them!!!

This rainone wifi is a lie because i payed them on my promise to pay in full but my wifi is still off can't use i payed them on tbe 4th of desember and also still waiting for the to call me

terrible customer service, unresolved technical issues (slow speeds, network drops), difficulty cancelling, billing errors, and poor support responsiveness...Every month to Month ive been paying deducting from my account and Wifi always Deactivated and always promise me that i must pay them then they will be activated its been like 4 Month now my account has not active but everytime i pay Rain ...and when i call them they always hang up on me as if am Stupid ..all this amount that i paid to rain as a person who is a Single father should ever do something else ...I am sick and tired

Quick to respond and excellent explanation, very friendly