rain South Africa Bewertungen 1’887

We’ve been at rain since 2023 was always good but since recently the singal keeps going away,i’ve gotten more then twenty tickets and called them 2 times and its been 24 hours and nobody has fixed the network problem.I paid for working wifi so why take my money but can’t give me wifi that works.I’m not happy about this they keep saysing its going to be escalated but its been how long now and still no wifi.You guys have to fix your network problems before taking my money.

I'm impressed with customer service the support is outstanding hassle free support thank you rain all your consultants are great never had a problem with them a big thumbs up for Natasha who help is this morning very friendly keep it up Natasha appreciate ypu

Horrible,bad ,slowwww, scammmmm!!!

Natasha was attentive, patient and answered my questions in a professional but friendly manner. She walked me through each process and made my experience very good.

Poor service, after the sale has been processed.
Order number: 9820742

She was very nice and answered all questions that I asked.

I had a problem with payment Details. I spoke to Natasha,she was very patient with me. She helped me and even gave me a call back. Natasha gets a 5 star rating from me.

Day 8 and Arun the robot is still giving empty promises. The below hasn’t been actioned. I indicated it has not worked…then silence as usual

Hi Wel,

Please turn flight mode on for 1 min then off and test the connection. If it still not working, please let us know and we will process a SIM swap.

Regards,
rain.

Firstly, their incompetent use of AI to resolve customer queries, that chatbot will create tickets which will never be resolved or followed up on by a human.

Their network speeds are atrocious especially in the evening. From 18:00-00:00 we just know that we will barely do anything with that network. It’s so disappointing.

I have reached out a million times trying to get my router replaced because the tiny screen just went blank - it’s been 3 months since and no response or follow up regardless of the 10s of tickets created around this issue.

Anyway, I cancelled their service yesterday - they can collect their router whenever they want. Anyway, massive shoutout to banks for creating Virtual Cards…

My wife can't send me reels anymore so tsek ngendaba yenu masendenu! Hawu all she wanna do is talk to me and y'all poes ahh people make kak WiFi? Hope you all divorce tsekkkk

After my initial compliant and updating the compliant with order and reference numbers as requested by Rain, unfortunately my complaint has not been resolved. I have contacted the Rain call centre daily, who escalated the query, BUT WITH ZERO RESULT. Today, a manager escalated my order, but still NO RESULT. Rain keep on saying that their logistics department will return my call the same day, which never happened. The last Rain call centre agent gave me a number of their logistics department, but it was a CCD Courier number. Just some timelines for context: 1) My order was placed on 8 January 2026; 2) Rain diligently deducted the pro-rate fee for the month of January 2026 on 8 January 2026; 3) CCD Couriers contacted me for delivery on 14 January 2026 between and 12h00 and 14h00, which delivery didn't happen and 4) From 14 January 2026, I have been calling the Rain call centre without ANY RESULT!

Respectful and very clear, always friendly.

Simple and clear interaction. Knowledgeable on the product and great with the customer.

Very helpful staff. .Melanie was great.

The Network has been bad for over 2 months , when you try to get assistance, a useless robot keeps repeating thesame response to me , when i finally made contact with an agent the next question she asked was if i wanna cancel. So bad and to think i keep paying over R800 monthly for nothing is the worst

Best service.

The service itself works as advertised. However, my issue is with how billing and contract terms were handled. I was told the service was not a contract, but after I stopped using it, I was still charged for months during which I had no service. The data was switched off from their side, yet I was expected to keep paying.
When I disputed the charges because I was being billed for a service that was not provided, I was told I would face legal action if I did not pay. This experience left me frustrated and disappointed. The product may work, but the lack of clarity and fairness around billing and cancellation is a serious concern.

Rain is by FAR THE SHITIEST WIFI PROVIDER!!!!! I always have to reboot my router. When i have a problem i have to speak to Arin on the raingo app, who for some reason cant reboot me, i am always on a secondary wifi connection. I have asked this Arin robot to log complaints. I logged 5 complaints in THE BEGINING OF december 2025. I AM STILL WATING FOR A TECHNICIAN TO CONTACT ME! YET I HAVE TO PAY THE FILL AMOUNT OF R620 EVERY MONTH EVEN THOU I STRUGGLE WITH CONNECTOIN!!!! When you call rain landline you wait about 30 minutes before you are even assisted. Pathetic service. Kak connection service and overall just darn right pathetic!!!!