rain South Africa Bewertungen 1’887

The worst service provider I have ever met. Don’t want to come take their router yet they are busy charging something that is not working. They are very quick to call regarding payment yet they don’t attend to the issue. Why must I pay for something not in use

My rain router just went dead, since 28th of February. Called rain more than 10 x, even today I am still waiting for the replacement router for over 23 days. But they debited on my account even though I can't use their service. Their after service sucks. Even when they call you don't get any solution. I want my money back, we are going for another month end without wifi.

Great wonderful experience

Since I got rain the internet keeps dropping. I tried to contact them on whatsapp and thats useless, they keeping asking the same questions and creating tickets but no one gets back to me. Service is shit , support is shit. Only the sales call you back fast when they want a sale. Dont waste your time getting rain because they will tell you the area has 4g and 5g coverage but they dont tell you their service is 1g or less. They do the same thing a few times everyday. They try rebooting they make me put it off put it one and still the internet doesnt work. No one gets back to me. Its frustrating and very annoying to deal with them. I have a few reference numbers but lets use this one and I see now that I put you this platform, you responded. Also I called and spoke to one of your agents they tried to connect me to a different tower but still the reception was bad. I know for an email whereby you guys are saying the internet is down in our area and I'm connected to another tower but thats not true because when I spoke to your agent they said they connecting me to a tower in Lenasia. So here's the reference number. 45191526

I am Tinyiko Sibanda and im using rain.I paid rain from capitec app as i always do, then they debited from my tymebank app. I was not owing them. When I asked for a refund of one of the payments, the billing specialist called Lila said they do not owe me. I kept on going back, Lila said the same thing. I want know where did my extra payment go to?

Great product knowledge, well explained, friendly service. Thank you.

Rain is a good example of corporate scam and fraudsters and my advice to anyone thinking of using rain must think twice because even after cancelling their services they will keep on deducting money from your account

Excellent service am so happy with rain...

I am beyond frustrated with the pathetic level of service from Rain. After they double-debited my account, I was told three days ago the matter would be "investigated." Since then, there has been zero follow-up.
I even placed a call to their support team in hopes of accelerating the process, only to be given a reference number that seems to serve no purpose other than to end the conversation. A reference number (44832996) doesn't refund my money or provide an actual update.
It’s been over 72 hours of radio silence on a financial error that should be a priority. To be ignored after specifically reaching out to speed things up is incredibly unprofessional.

Worst I ever used

I've ordered my router a week ago!!! Still haven't received my router, still waiting for Millicent to contact me. Absolutely disappointed. And they billed me and took the money out of my account?????

Terrible service I received from their SA agents. First of all I waited 16min to speak to a representative, when I got one she/he wasn't responding I had to drop the line and call again. Waited another 5min on the line for a billing that I made yesterday but it wasn't located to my account. Sent Proof of payment yesterday already and I was told to wait at least 2-3hours but still nobody reached out. I'm working from home and I had to be absent yesterday and today, I might even lose my job because of rain. You will lose customers.

Reference Number: 44696484

Rain billing practices are shit. Please excuse my language but I am frustrated. I had a rough month in February and I could not pay for the Wi-Fi and as a result they switched off the service. I paid today thinking that I am paying for march since the service was switched off for february and I am not supposed to be billed for a service I did not use. Today I paid but they did not switch my Wi-Fi back on. When I call them, they say the money is for february and I must pay again for march. But how is this fair? Why should I pay for a service that was not rendered? This is not fair!

Reference Number: 44742836

it was great

WORST ISP - TERRIBLE SPEEDS, EVEN WORSE SUPPORT
I cancelled my previous wifi with them for being absolutely terrible, got the new 5G Pro 60mbps package.
They are so f4king useless, they can't even respond to support tickets, their dumb4ass bot gives the same troubleshooting and logs a ticket which never gets answered.
I constantly have to struggle to get anything above 30mbps download, and my upload is barely above 1mbps
I have already rebooted, changed settings, and done a hard reset on the router itself. The bot is so clueless, just like the company. As this is the only step it gives you
The bot says my connection is healthy and normal, for the love of god enlighten me how my speeds are considered healhty
Do not even try to attempt to play any online game, also with this terrible ISP, you'll get extremely high ping, constant server connection issues, and packetloss
what a waste of an ISP

Rain is shit, excuse my language but rain is shit. The internet speed is shit you pay for 100 mbps you get 10 mbps you pay for 30 you get 3 mbps. Are these wifi companies even regulated cause we are being taken for a ride. I pay a lot of money everyday hoping for great service but no its rain a politician of a wifi service always lying to the people

If I could give you zero, I would.
There’s no official complaints team. This company is not accountable to any regulatory or official body. They breach their own service levels. They are not accountable for their actions.

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The consultant helped me in a good manner and helped me with a happy mood