Phoenix Bewertungen 569

Challenging but enjoyable

Do not fall for the bot accounts and scam reviews, this course is a waste of money, do your research. Having Phoenix on any form of paperwork/cv will stop you getting work, they have a history of deleting reviews and boosting ratings with fake accounts.

In house quals are a waste of money, are completely useless outside of phoenix, the course is all over the place with the first week being days with 12-13hrs in a classroom and then homework. Then later in the course it’s so much waiting around with no idea what’s going on, the main excuse given to us was we have other work to do, leaving us in the classroom for multiple hours.

Both instructors give different feedback that contradicts each other, with one saying it’s fine and the other saying you need more?!

God help you if you get put down as a driver for the course as that’s all you will do on all the “live Ops” is be a driver, especially if your course has a limited number of people they can put down as one.

Overall if they allowed you to skip the the firearms day (just 20 rounds of 22 with busted broken weapons that jam or have busted sights), unarmed combat day (all you get from this is injuries and nothing relevant you couldn’t learn in a day at any martial arts/boxing session) and evasive driving day (busted cars, no toilets in the middle of nowhere, learning how to drive close and J-turn that’s it, nothing more to offer on this day, just more standing around, shooting paintball guns is fun but you can just do that cheaper elsewhere.) If they made all these optional to bring the price down by £1000 would be a better sell.

Only saving grace is the people on the course with you, having a laugh with them in the hotel.

For all military personnel (or anyone doing course research), please don't be foolish like I was, and use your ELCAS for this company who on reflection, rip good people off. The delivery of the course is sub standard and the attitude towards the students is borderline shocking and some serious questions should be asked of their moral duty.

I could honestly write a novel on why not to use Phoenix as your course provider including endless examples but please be extremely cautious before committing.

Check reviews but don't be fooled by the good ones - you're told before the course during the sales pitch that once passed, you will be on the Phoenix books and working. Obviously you're not going to start hammering your future employer (which you'll never be as they really aren't global leaders), so just be mindful of that.

My advice:
- DO NOT accept the promise of 11 internationally recognised qualifications in close protection as stated on their website, this is false advertising. Only 2 are recognised as awarded by an awarding body (SFJ and Highfield for this company). The additional £1000 paid for 3 of these 'pretend' qualifications is both morally and ethically wrong but they get away with it time after time.
- the salesperson has never been a member of the Royal Marines which is a common ice breaker when chatting to military prior to sale (another Walt).
- find a course which is less expensive which includes FREC3 (99% of the industry require this and it will help with employment over a basic 1st aid course provided.
- find a course that isn't Phoenix - they have a terrible reputation in the industry and it 100% affects job opportunities. Example 1 - one of the top tier CP companies won't touch me because of my course provider. Example 2 - another ex serviceman from my course literally did a top up course with another company straight after due to his current employer stating the same reason reference his course provider. Unless you're ex mil or have some very good connections, you won't get touched by reputable companies.
- if you do decide to go through with it, don't put anything to do with Phoenix on your CV. Same reason as above.
- listen to the ELCAS team when they ask you 3 times if you're sure you want this company. They cannot tell you to keep away but a subtle hint should raise a red flag or 2. (For info - a company registered with ELCAS have a pre requisite of needing a pulse, there is zero quality control).
- try not to live with regret like I do every day. It's too expensive for what is claimed to result in endless globally recognised qualifications. Apart from the CP and 1st Aid qualifications, the rest mean absolutely nothing as not awarded by a body. You could make them yourself on a computer and would mean the same i.e. absolutely worthless.

I could go on but thank you for your time in reading my review, hopefully it will remain and not be taken down to ensure future students have some honest feedback.

For info - I passed the course with 'merit' so I'm not writing anything to be bitter. I just want to pass on my experience now after being on the circuit for 9 months post 24 years in the British Army.

This is only my opinion as a former student which is allowed by UK law to protect my right to free speech. This is from an individual who has published a genuine and honest opinion about a product or service.

And no, I do not want any response from Phoenix thank you very much. This is based on reflection since my Dec 23 course...and I've been busy.

Kind regards

Every cp operative I've worked with have all said stay well clear of this BS company.

I received two exams results for the same exam which cost me my jobs and all my contracts was cancelled and I and up on job centre because someone from Phoenix sent me incomplete results. No one word of apology just it’s what is it , good bye. This kind of behaviour makes me sick

I would recommend Phoenix to everyone who is thinking to change their life/carrier! There are lots of eye opener facts what you won't see anywhere else but here!!
Yeah it's not a cheap course but you really get what you paid for!!!

Everyone is knowledgable and had first hand experience of what they are teaching so it’s made relatable. Intense course but enjoyable at the same time.

Great course. Full on. Immersive. Definitely levelled up my CPD. These are the building blocks with which to continue my progression. Tutors, Lance and Jaye, were class. Professional, and human enough to encourage us to become better versions of ourselves amd work as a team.

It was really good and intensive course. Some of the parts was good some was better. The overall of that course is good 👍.
The company have a good view outside.

Instructors knew what they were talking about alot of information and good experiences would recommend

All modules covered on the Phoenix CP course by our two instructors was made very easy to follow. The instructors had total knowledge, patience, understanding to our needs as well as giving us every possible opportunity to better ourselves and make use of time appreciation. In summary I would recommend this course to anybody wanting to look into working in a CP environment.

Very helpful and knowledgeable staff, good equipment and experience.

Great experience. Very well run courses and the trainers had great knowledge and experience of doing the job and was amazing in the classroom. Would definitely recommend this company

Firstly, I would like to extend my sincere gratitude to the Phoenix Group for providing such a remarkable learning environment. I have had the pleasure of a truly enriching experience, and I can confidently state that the investment of time and resources has been well worth it. The knowledge and skills I have gained have transformed me profoundly, and I am no longer the same individual I was when I commenced this course.

I'll be honest from the start (Lance, one of instructors, WILL know if you lie about anything...), you need to have a decent level of physical mobility before you enrol on the CP course. Sadly, my lower back turned into a block of wood as I entered the final week, so had to pull out on medical grounds. I will, however, be joining the course again at a later date to complete it. My review is based on the time I was there....
Please understand that you are not buying a CP license. You are paying to be trained to become a CPO by instructors who have a vast amount of experience in the field at the highest levels of CP.
You will be pushed, physically and mentally, right from the start, as the course appears to have been designed for you to experience what the real life demands of being a CPO will be like.
The training goes way past the basic requirements of what can be taught in a classroom. The instructors, Jaye and Lance, and the CEO are genuinely passionate about the training and knowledge they provide and really do want you to succeed but you are expected to put 100% effort in at all times. They will, however, support you every step of the way.
I genuinely look forward to getting back on the course later this year and earning a CPO qualification through Phoenix.

I recently completed my Close Protection Level 3 course with Phoenix Group, expecting a high standard of service. Unfortunately, my experience has been far from satisfactory. Not only has the FREC 3 course I paid extra for been delayed three times, but attempts to communicate and request a refund have been met with silence.

What's more, the lack of certificates or results post-course completion is concerning. Considering the significant financial investment of approximately £4,000, along with £945 for accommodation that fell short of expectations, the overall experience has been disappointing and has hindered my employment prospects.

I urge everyone to exercise caution when considering Phoenix Group for training services. It’s essential to be informed and make decisions that align with your expectations and standards.

Fast forward 2 weeks… still no refund.

I contacted Phoenix in regards to being given a refund. I had paid £1400 so far and they said I was only liable for £905, fair enough. I was told the payment was scheduled for 10 days time, so I waited 11. I contacted Phoenix again and they said they didn’t have my bank details to pay me. I gave my details and it has been well over a month and I haven’t had contact with them since. No email, not calls, NO PAYMENT!

I have tried contacting by WhatsApp, email and Instagram but they won’t open or answer anything.

Debt collectors have now been contacted 👍🏼

I attended Phoenix bar and club a lot of times, a big thank u to Scott the bartender was very professional and very good at his job, big big thanks to Damien and colm security they are a pleasure to this company I really enjoy coming here with these genuine men they are the best for this company and this job
Keep been you guys
I adore ye

As someone who has been in the security industry for a few years I am often asked or emailed by someone who has recently done the Phoenix course for guidance on work and where to look.

This is a big red flag as this shows the training provider is not giving guidance which should be part of the course.

Also you should realise that Phoenix is an utter cash cow putting 30 students a month through a course that costs £4k when most are £2500 and have 8-12 students.

You SHOULD also realise that you are not going to get a job with Sly Stallone or Connor McGregor and that Phoenix are truly great with marketing.

Myself and many more have been blocked by Phoenix and will continue to have our comments deleted.

This will be deleted within 24 hours.

Please do your research properly and use another training provider.

Arriving on the first day, the Phoenix team were very welcoming. I am not from a military/police background myself and i found the course itself was great, the training from all the instructors involved were great and their experience in the field was shown very early on. I would recommend this course to anyone.