Paragon Clinic, Shrewsbury, UK Bewertungen 129

TrustScore 5 von 5

4.9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

From my consultation to my cataract operation in February, the team at Paragon were delightful, helpful and reassuring. On the day of the procedure the atmosphere was calm but jolly and fifteen m... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Paragon clinic is so professional outstanding treatment. Staff and doctors with so caring and helpful Couldn’t fault them at all. Put me totally at ease. It was an amazing experience from start t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

All appointments were on time. All staff were polite and knowledgeable. The cataract surgery was very quick and all went well. Staff are very reassuring. The environment is clean and bright.

Bewertet mit 5 von 5 Sternen

My experience was nearer 5 than 4 so have rated 5. Overall treatment very good and excellent results as others have said. Only reservation is lack of information on managing period between first op an... Mehr ansehen

Unternehmensdetails

  1. Klinik für Augenheilkunde
  2. Augenklinik
  3. Gesundheitsberater
  4. Medizinische Klinik
  5. Augenarzt
  6. Privates Krankenhaus

Vom Unternehmen geschrieben

Located in Shrewsbury, PARAGON CLINIC is a private ambulatory surgery centre with state of the art operating facilities, latest equipment and technology for Eye Surgery, Carpal Tunnel Surgery etc. Highly specialised consultants with the best surgical talent locally and across the region to provide personalised private care at affordable prices. EYE SURGERY, LASER AND CONSULTATIONS by highly specialised consultant ophthalmologists: -Cataract & Refractive Surgery -Premium lens implants -Laser Eye Surgery -Cosmetic Eye Surgery -Macular degeneration treatments -Anti-Wrinke injections and IPL facial rejuvenation -Advanced Dry & Watery eye treatments -Keratoconus -General Eye Consultations CARPAL TUNNEL SURGERY by a specialist consultant Hand Surgeon.


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

129 Bewertungen

5 Sterne
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Bewertet mit 5 von 5 Sternen

My experience of having cataract…

My experience of having cataract surgery at the Shrewsbury clinic was extremely caring , kind and professional from Sarah the receptionist to the staff nurse , 3 other nurses and the consultant Tom.
I am an anxious lady and they gave me confidence to use them
With their prompt, caring , kind and Understanding and of course professionalism tpo.
Their after care treatment 24hrs later etc was also well received and important in their care and Kindness of the paragon clinic .

28. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Exceptional Service!

Everything from making your initial appointment to treatment and follow up appointment is handled in a friendly, professional and empathetic manner. The staff can't do enough for you. They really put you at ease and make you feel comfortable. I would use Paragon Clinic again in a heartbeat!

17. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A truly wonderful clinic!

The staff here are exceptional. The consultant and nurse cannot be faulted. The reception staff are also a credit. Communication is clear and also friendly. Nothing is too much trouble.The facility is immaculate and conveniently located. Wonderful treatment and so supportive. They make having a difficult treatment a much more comfortable experience. So caring too. They even drove me and my car home over 30 miles to allow me to get to my husband in hospital rather than wait for the drops to wear off! I cannot praise them highly enough. I would not hesitate to recommend.

6. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The Paragon Clinic - a sight for new eyes

The service and care I received was second to none. Everyone who worked at the Paragon Clinic were extremely professional and put me at ease immediately. The process of lens replacement was explained in detail and all options were discussed. I have worn glasses, for distance, most of my life and the first time I looked into the distance and saw the horizon, without my glasses, was incredible. I would recommend the Paragon Clinic to anyone who was looking into lens replacement. Gill Walton

25. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service throughout …what a difference

From the ease of location to the excellent attention, care and professional service I received from first consultation to final procedure everything was excellent. As a person who had worn glasses for 60 years and no longer needs them the only thing I regret is that I didn't go sooner. Think of the savings I could of made on all those designer spectacles and contact lenses !!! My eyesight now is like having received a wonderful gift

21. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

What a wonderful centre.

Excellent treatment from start to finish and all the staff were so friendly and supportive. I was very nervous about the procedure and the help and reassurance I received from the staff in general, even to a phone call the following day to ensure that everything had gone well. Dr Jenyon was very kind and talked me through the procedure as it was happening. The results have been amazing and oncreased my confidence.

11. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

If only everything was as easy

I would recommend Paragon to anyone with cataract problems - have had both of mine done - all the staff and Mr Jenyon were most helpful and couldn't do enough to reassure me. The outcome is that I now have the best vision I have had in a very long time with no need to wear glasses for anything!

16. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Replacement lens

I had a lens replaced to enable me to throw away my glasses. At my initial visit it was suggested that I try a contact lens for a few weeks to ensure my brain could cope with blended vision. That worked perfectly so the lens replacement was scheduled for a date which suited me. The operation went very well and I no longer need glasses. I was delighted by the service I received from the consultant, nurse, and all the support team and am recommending them to everyone who asks!

15. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Cataract Surgery

I had been on a waiting list for some time for Cataract Surgery. The eye was getting steadily worse. A friend Recommended Paragon. I rang them on a Monday and was immediately offered an appointment on Wednesday. The staff and Consultant were so helpful and reassuring and I new I was in safe hands. I was told the Cataract was bad and was offered surgery for a week on Saturday. I arrived at 12.15 and Left the clinic by 1pm. at all times I fell secure. The results are truly amazing and I would recommend them to anyone who needs treatment. Thank You!

15. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I was told I needed an Ultrasound to…

I was told I needed an Ultrasound to confirm Lipoma. The day after I got the results, I was called by Emilee Rangel, PA telling me this is not a mass and there is nothing to be done. I should seek sports medicine. Meanwhile, almost $500.00 later, I am no further in my recovery. This PA has no bedside manner, in person or on the phone. I don't appreciate not being shown any concern. I will always tell anyone to avoid Paragon. Thanks for nothing and wasting $500.

23. Mai 2024
Bewertung ohne vorherige Einladung
Paragon Clinic, Shrewsbury, UK-Logo

Antwort von Paragon Clinic, Shrewsbury, UK

Good morning,
We think this review may be intended for another Paragon Clinic. We are based in Shrewsbury in the UK so do not recognise any of the names or situation described in this review.
I hope you will be able to resolve your situation.
Kind regards, Sarah, Practice Manager.

Bewertet mit 5 von 5 Sternen

After really struggling with ocular…

After really struggling with ocular rosacea and using eye whiteners I was really struggling this January, I was in a terrible circle of decline. This is after going as far as America to see the best doctors in the world. On my doorstep was the best medical team I have ever come across. A massive thank you after going back to basics and some IPL's I am literally virtually back to normal. Very lucky to meet this team.

17. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent clinic

I recently had 2 cataract operations at Paragon clinic (in January and March) and would thoroughly recommend it. Nothing is too much trouble for any of the staff- they are an extremely friendly, professional and approachable team. All my queries before were fully answered and the aftercare from Mr Jenyon and the team has been amazing .
I opted to go to Paragon privately, on the advice of my optometrist, as Mr Jenyon is an excellent surgeon and also the greater choice of intraocular lenses privately.

9. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service- great result !

I was directed to the Paragon clinic by my optometrist after he found a significant cataract in one eye. It was decided that I would have intraocular lens implants in both eyes about two weeks apart.
On arrival at the clinic I found the whole team very helpful, caring and welcoming, as well as being extremely professional.
Both procedures were carried out with the utmost care and consideration and the aftercare was thoroughly explained to me. A telephone number was also provided should I need to call at any time, which was very reassuring.
In conclusion I am extremely pleased with the result and can thoroughly recommend this clinic.

9. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Totally recommend this clinic

Totally recommend this clinic. Very highly skilled and professional team. Caring and considerate too. Nothing too much trouble. Am absolutely over the moon with the results of my treatment.

6. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Needs improvement with patient empathy and after care

The receptionist staff I dealt with via email were polite and courteous.

I found however the experience on the actual day of my assessment for dry eye/MGD mixed and not as good as I'd hoped for based on these other reviews I'd seen. I felt the nurse and consultant I dealt with tried to have good intentions showing concern, but it came across as a bit demeaning and it made me feel uncomfortable. Whilst it is important to show concern where it is warranted, I feel there are better ways to go about it. They were very quick to blame certain aspects and whilst that was an aggravating factor, it was certainly not the full picture as I felt it was coming across to me at the time.

The communication and aftercare following my initial consultation letter also felt like it was lacking and I ended up seeking long-term support elsewhere. Personally, whilst they advertise themselves as a clinic for dry eye/MGD, I feel other clinics are better equipped, have better aftercare and demonstrate a better understanding to support patients with this complex issue.

28. September 2023
Bewertung ohne vorherige Einladung
Paragon Clinic, Shrewsbury, UK-Logo

Antwort von Paragon Clinic, Shrewsbury, UK

Dear Laurence, thank you for your feedback. I'm so sorry to hear that you didn’t have the experience you expected during your time at Paragon. We take negative feedback extremely seriously and where shortfalls are identified we do our best to improve our customer care processes. We have taken the time to carefully review your feedback and have listened to your concerns.

I can see that you visited us in September 2023 to see our consultant and proceed with IPL treatment. Before you left you paid for a full course of IPL treatment and booked your next appointment. I was disappointed to read that you felt communication was lacking, as following your initial appointment I can see that we were regularly in touch by email when there were any questions or concerns, and you then let us know that because you lived over 100 miles away it was more practical for you to have treatment nearer to home. We then arranged a refund of the money that you had paid in advance for treatment and remained in contact with yourself and your new consultant until the end of November to ensure a smooth handover of care.

Following your review, we acknowledge the shortcomings in our communication and sincerely apologise for how this made you feel. Moving forward, we are committed to enhancing the way our team conveys information to ensure that it is clear, respectful, and inclusive for all of our patients. Your feedback is valuable to us, and we are taking proactive steps to prevent any future misunderstandings.

I hope that your ongoing treatment has continued well and should you ever need anything from Paragon clinic in future we would be more than happy to help and try to put this right. If you did want to discuss this in more detail, please let the clinic know and we can arrange this at a time that is convenient for you.

Bewertet mit 5 von 5 Sternen

Amazing Treatment

Great experience from my first consultation to my procedure. All the staff from the receptionist to the nurses and doctor where so polite and made me feel very relaxed, comfortable and they where all so caring. The end results of my upper eyelid surgery where fantastic. If or when I need my lower eyelids doing I will definitely be going back to Paragon Clinic in Shrewsbury. Thank you.

27. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A Very Positive Experience

Having decided to have a cataract operation on my left eye I set about researching how to go about it. Mr Jenyon was recommended to me by a friend and I was impressed with his qualifications and the fact that he taught others how to perform the operation. I contacted Paragon Clinic and had an initial consultation within a week. Mr Jenyon clearly explained what the procedure would involve and answered all my questions. He pointed out that the lens he would implant was superior to the one offered on the NHS which was an added bonus. The operation was booked the following week and was a complete success. I was so bowled over by the difference it made I immediately booked in to have the right eye done two weeks later. I am extremely pleased with the results.
The staff at Paragon deserve mention for their friendly welcoming nature. They were very efficient and explained every step carefully as well as being very reassuring. They also kept me well informed with dates and times of appointments by email.
All in all a very positive experience.

13. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent treatment from start to finish.

Excellent treatment from start to finish . I was finding it difficult to drive due to deteriorating eyesight . I was informed that the NHS waiting time for cataracts was 4 to 5 years . Saw mr Jenyon who said he could help me . I’ve now had both eyes done and my eyesight is brilliant and don’t need to wear glasses for driving and only over the counter ones (2) for very small print. Highly recommend Paragon Clinic .

16. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Superb clinic

After being totally dependent on prescription glasses since childhood, I decided to look into Lens Replacement. From the initial consultation back in September to being give the all clear now, I cannot recommend the clinic and all the staff enough. They are all super friendly and professional, explain everything thoroughly and make you feel at ease. I will actually miss chatting to them (and the coffee and biscuits of course! 😊). The results for me have been life changing and I am amazed that I do not need glasses for anything now, not even reading. Thanks for everything 🙏🏼 I will be recommending you to everyone 👍🏼

15. Januar 2024
Bewertung ohne vorherige Einladung

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