OASMOBILITY（Call of Oasis） Bewertungen 13

We ordered this wheelchair on May 17 with a specific, time-sensitive need: my wife needed a working unit by June 4 so she could chaperone our son's school field trip. That context mattered to us. It should matter to any company selling mobility equipment.

The chair arrived May 23 displaying an E6 error out of the box. We contacted support, followed every troubleshooting step provided, and got nowhere. OAS Mobility assured us a replacement controller would fix the problem and shipped one. It arrived today, June 3, one day before the field trip.

Same error. Same result. My wife is in tears. She will not be there tomorrow.

That is not a minor inconvenience. Mobility equipment is not discretionary. When someone spends $1,162 and waits 17 days, they are not waiting on a convenience item. They are waiting on independence, participation, and moments that do not repeat.

The reviews that led us here described a quality product and responsive support. Our experience was a defective unit, a replacement that did not work, and a deadline that passed with no resolution and no escalation offered.

For a company in this space, that is a serious failure. I would not recommend OAS Mobility based on this experience

I purchased my OAS Air Pro as a backup for bad days, had it a week and the right motor started making an odd noise. I contacted customer service, exchanged a few pictures and a video. By the time I woke up the next day, I had received a message letting me know that after reviewing my video a technician was able to diagnose the issue with the motor and a replacement motor would be shipped. I received the replacement a few days later, installed it and haven't had any issues since.
It's exactly what I wanted to just use around my house.
Shipping on both the chair and the replacement motor was fast, easy to track. Customer service is exceptional, by far THE BEST I've ever dealt with for any company I've ever had to go through customer service for an issue.
I highly recommend this company if you are a first time buyer like myself.

I like the light weight, but if you hit a bump it will fold up with you, not enough support for the cushions if you have to spend any time in the chair which I do because I amputate the cushion will fold in between the springs and the frame of the chair becomes very uncomfortable

This is actually the replacement chair for the first chair that would run me into walls without even touching the joystick. Now on this replacement chair the lock will lock with force but the slightest little bump over going up a little slope from the parking lot to the sidewalk and it will collapse with you in it. Right now I currently have a fractured wrist and a sprained ankle from it collapsing with me in it.

Edit to add:
I want to be clear that these were my experiences with the chairs. I have noticed I'm not the only one the chairs ran into things, per other reviews. That said, the company has reached out again and has provided another replacement, which is great on their part for continuing to try and problem solve. Again, this may have just been a bad batch with my experiences. I don't know. However the company is going Beyond to try and resolve the matter and I appreciate it.

As a first time electric wheelchair user the OAS air pro was honestly as easy as it gets in terms of learning how to use one! Its compact build makes it super easy for transport without needing any trailers or bulky transport. It also is in the perfect color to match my personality. I finally feel free again.

This chair is such a life saver, with it being electric and easy to use, as well as basic pushable incase it runs out of battery

It’s a fantastic chair and I will recommend it to anyone who need a mobility aid

I have the OAS Air Ultra in cherry blossom and it is just as beautiful as it is functional! It’s super lightweight and folds up easily! Can’t wait to take it on more adventures in the future!

The chair meets my needs 100%. It is everything I hoped for. The joy stick performs every turn and responds flawlessly. I am 87 yrs old and have severe spinal spinous. Hands very weak as are my legs and feet. A single charge will last me for two weeks before I need to charge e battery again.

I love it!

Customer service was on point from the beginning, and was always responsive, polite, and constructive. The chair was well packaged and not difficult to unbox. It has a great deal of power and the lightweight construction means I can easily load and unload my chair from the trunk of my car. Also, I've got this cool remote!

It drives so smoothly and I love that it’s a foldable motorized wheelchair. That doesn’t usually exist! Another thing that doesn’t really exist is being available in super cool colors. It’s hard to personalize a wheelchair and it’s usually only in black or some other drab colors so it’s so fun to have it in pink! I would just be careful going up a ramp cause I started tipping back cause it’s so lightweight.

I absolutely love my OAS Air Pro. It’s changed how I can leave my house becuase it’s so lightweight and easy to fold up for transport. The company is absolutely wonderful and I’ve had nothing but great things to say. I also absolutely loveee their color options! I’ve had it for around a month now and I use it almost every time I leave the house :)

Every email was answered quickly and in detail, and all questions were answered. wheelchair well-made. has good control and ride. Thanks so much, folks.

I ordered the wheelchair, it is a well built chair but didn’t fit my needs, I needed it to recline more because I am paralyzed from chest down. I contacted them to return it, I already cut up the box, they said I could put it in another box and ship it back. They accepted my return no problem.great communication and great return policy. Thank you.