Mweb Bewertungen 592

Antwort von Mweb

30. März 2026

Hello Reinhard. Thank you for reaching out. You can easily downgrade or change your Mweb package directly using the Mweb App. We’ve prepared step-by-step guidance to help you manage your products, which you can access here: https://bit.ly/4nLl8Jy

Please note that while our customer care team is available by phone, wait times can range between 1 and 3 hours due to high call volumes. For quicker and fully self-managed updates, the App is the fastest and most effective method via Live Chat.

We appreciate your understanding and are confident that using the App will allow you to adjust your package smoothly without the delays experienced through the website or call centre.

Kind regards,
The Mweb Team

Antwort von Mweb

30. März 2026

Hi Sakichand.

Thank you for taking the time to share your experience. We understand how frustrating extended downtime, long wait times, and repeated follow-ups can be, especially when you rely on a stable connection.

Your feedback has been shared with our customer service journey teams for review, with a clear focus on improving responsiveness, technical support consistency, and overall service experience.

We appreciate you bringing this to our attention. We are here for you and committed to delivering a more reliable, seamless experience going forward.

Kind regards,
The Mweb Team

Antwort von Mweb

27. März 2026

Hi Vanessa, we understand how upsetting it is to be without WiFi for extended periods and to feel unheard despite your repeated attempts to get assistance. That is certainly not the experience we want for our customers.

To help us review your account and understand the issues you’re facing, please DM your account details to mwebreviews@mweb.co.za. Once we have this information, we’ll be able to look into your case and guide you on the next steps.

Kind Regards
The Mweb Team

Antwort von Mweb

26. März 2026

Good day, Noem.

Thank you for bringing this to our attention. We recognise how frustrating it is to spend extended time trying to reach support without success, especially over such a prolonged period. This is not the level of experience we aim to provide, particularly for a business that depends on reliable and responsive service.

We want to ensure this is addressed with the urgency and care it deserves. We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com
with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.

We’re committed to resolving this and restoring a smooth, dependable experience for your business.

Kind regards,
The Mweb Team

Antwort von Mweb

24. März 2026

Hello Trevor. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards,
The Mweb Team

Antwort von Mweb

23. März 2026

Hi Susanne, we understand the difficulty you’ve experienced trying to access your email account, especially given your change of phone number and address, and being overseas. Not being able to reach support via phone, email, or chat is clearly unacceptable, and we take this matter seriously.

To assist you securely and without delay, please email customer-reviews@mweb.com
with your review details, your registered email address, and any relevant screenshots or links. Our team will review your case promptly and respond, with a general response timeframe of up to 24 hours.

We are actively monitoring access and support issues like this to improve responsiveness and ensure clients can reach us wherever they are. Your feedback directly helps us address these gaps, and we will ensure your issue is seen through to resolution.

Kind regards,
The Mweb Team

Antwort von Mweb

23. März 2026

Hi Kevin, we completely understand your frustration and recognise how upsetting it must have been to feel let down by our service. Your experience does not reflect the standard of support we strive to provide, and we take your feedback very seriously.

To assist you securely and without delay, please email customer-reviews@mweb.com
with:

The details of your review
The link or a screenshot of your review
Your registered email address linked to your Mweb account

We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.

Kind regards,
The Mweb Team

Antwort von Mweb

23. März 2026

Hi Andy, we understand how frustrating it is to have paid for your service, received your username and password, and still be unable to get your Wi-Fi working, especially when our WhatsApp and phone support haven’t responded.

To assist you securely and without delay, please email customer-reviews@mweb.com
with your registered email address and a brief description of the issue. Our team will review your case promptly, with a general response timeframe of up to 24 hours, and work to resolve it efficiently.

Thank you for bringing this to our attention, and we appreciate your patience while we address it.

Kind regards,
The Mweb Team

Antwort von Mweb

23. März 2026

Hi Thys, we understand how frustrating it has been to spend over a week struggling with your service and waiting more than four hours on the line. This is clearly below the standard you expect from Mweb.

Your issue has been escalated to our technical support team for further review, and feedback will be provided as soon as there are updates.

Thank you for your patience and for bringing this to our attention.

Kind regards,
The Mweb Team

Antwort von Mweb

19. März 2026

Hello Chris. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards,
The Mweb Team

Antwort von Mweb

18. März 2026

Hi Nick.

Thank you for sharing your feedback. We’re really sorry to hear that your experience hasn’t met expectations.

We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards,
The Mweb Team

Antwort von Mweb

16. März 2026

Hello Annika. We recognise the frustration of being without internet for three weeks and the repeated attempts to get assistance. We are here for you and have managed to locate your profile and have reached out directly to the teams that manage MetroFibre activations. They will follow up with our MetroFibre partners and email you directly regarding the status of your service activation and connection.

To ensure everything is resolved smoothly, please keep an eye on your registered email for updates. Your experience has also been shared with our customer journey teams to review and improve where necessary. Thank you for sharing your experience. Our teams will do their very best to get your connection up and running as soon as possible.

Kind regards,
Mweb Team

Antwort von Mweb

16. März 2026

Good morning, Neliswa. We can see how frustrating it must be to spend time and airtime without a working connection, and your concerns about speed and follow-up are completely noted. We’ve flagged your experience with our technical and customer journey teams to review the handling of your fibre service and identify where improvements are needed.

To address your connection directly, please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.

We look forward to assisting you.

Kind regards,
Mweb Team

Antwort von Mweb

16. März 2026

Hi Wardah. We recognise the frustration of experiencing slow internet despite following troubleshooting steps, and we appreciate the effort you’ve already put in testing your devices and cables. Even with good speed test results, other factors like network congestion, DNS settings, or background applications can affect browsing performance.

For optimal performance, we recommend:

Restarting your modem/ONT (Fibre unit mounted to the wall) and any connected devices.

Checking that no background apps or updates are consuming bandwidth.

Using a reliable DNS such as Google (8.8.8.8) or Cloudflare (1.1.1.1) for faster resolution.

Testing peak and off-peak hours to see if congestion is affecting speeds.

If the issue persists, please email customer-reviews@mweb.com with your details, a link or screenshot, and your registered Mweb email. Our team will review your connection and guide you further.

Kind regards,
Mweb Team

Antwort von Mweb

16. März 2026

Hello R Smit. We appreciate you taking the time to share your experience regarding the downgrade of your packages. We recognise the frustration caused by the delays and the repeated follow-ups required. Your feedback has been escalated to the teams responsible for service changes, who will review this internally to improve processes where necessary. Insights like yours help us ensure smoother service and better experiences for all clients moving forward.

Kind regards,
Mweb Team

Antwort von Mweb

13. März 2026

Good morning, Thinus. We understand how frustrating it can be when your connection speed isn’t performing as expected, especially when you’re on a 60Mbps service. We’d like to help you get the most out of your connection while we also review this further with you.

A few quick checks that often help improve speed:

• Restart the router and ONT by switching them off for about 30 seconds, then powering them back on.
• Run a speed test using a device connected directly to the router with an Ethernet cable to rule out Wi-Fi interference.
• Place the router in an open, central location away from walls or electronics that may affect signal strength.
• Check that large downloads, updates, or multiple streaming devices are not using bandwidth at the same time.
• Ensure your router firmware is up to date and that older devices are not limiting network performance.

These tips should improve your overall connection performance. Please reach out to us if you require any further assistance. We are here to help.

Kind regards,
Mweb Team

Antwort von Mweb

12. März 2026

Hello Neikesh. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards,
Mweb Team

Antwort von Mweb

11. März 2026

Hello Chanél. We completely understand how disruptive this has been for your business, and we sincerely empathise with the frustration caused by not being able to send emails. Your experience does not reflect the level of service we aim to provide.

We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.

Thank you for bringing this to our attention. Your feedback helps us improve our service and ensure your business can operate smoothly. R^

Antwort von Mweb

11. März 2026

Morning Nadia. We completely get how frustrating it must have been to wait so long without reaching a representative, and we truly acknowledge the experience you’ve had. Your feedback is important and has been reported to our Customer Journey team, who will review it and work to improve the service experience wherever necessary, as quickly as possible.

Thank you for taking the time to share this with us. It helps us do better for all our customers. r^

Antwort von Mweb

10. März 2026

Hello Brenda. Thank you for letting us know. We understand how frustrating it is to deal with such a high volume of spam and phishing emails. Changes were implemented over the weekend, and our Mail teams are actively working on further improvements as we speak.
Mweb is aware of the issue and is focused on minimising these disruptions as quickly as possible. We appreciate your patience while the team continues to address this. R^