Mweb Bewertungen 592

Antwort von Mweb

Vor 5 Tagen

Morning Nicola.

We understand how challenging this has been, especially after the recent storms in McGregor and the effort it took just to get the issue reported. Being without connectivity for that long, combined with difficulty reaching support, is not the experience we want for you.

To help you stay informed going forward, you can enable outage notifications directly through the Mweb App by following these steps:

1. Open the Mweb App and log in
2. Navigate to the “Support” or “Outages” section
3. Select your fibre line or service
4. Enable “Outage Notifications” or “Push Notifications”
5. Ensure your phone settings allow notifications from the Mweb App

This will ensure you receive real-time updates on network issues, progress, and resolution times without needing to follow up.

In parallel, we want to make sure your current outage is actively being managed. We will check the latest update from the network provider, confirm if this is storm-related infrastructure damage, and ensure all our client facing platforms are updated accordingly.

Reliable communication and connectivity are essential, and we are committed to improving both your service experience and the visibility you have during outages.


Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Ewan.

We understand how disruptive those short drop-offs can be, especially during live meetings where even a few seconds can make a real impact. That kind of inconsistency is not the experience you should be having.

Intermittent drops like this are often linked to stability rather than raw speed, and there are a few targeted checks that can help improve performance:

• If you are on WiFi, try switching to a wired (Ethernet) connection for meetings, which removes interference and improves stability
• Reboot your router and fibre ONT, this can clear temporary session or signal issues
• Check for devices running background updates, cloud backups, or streaming, as these can cause brief spikes that interrupt real-time sessions
• Position your router in an open, central space, away from walls or metal objects that can weaken signal consistency
• Run a continuous ping test to identify if the drops are internal (WiFi) or line-related

The difficulty reaching support and the long wait times you described are also not the level of accessibility we aim to provide. We want to change that experience for you.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Good morning, Wallie.
Thank you for the positive review. Knowing that you feel confident and well supported confirms that we’re fulfilling our promise of better connectivity experiences.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Reset.
We’re pleased that our service has met your expectations. Delivering reliable fibre with professional support remains our priority, and we appreciate your trust in us.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Edwin.
It’s great to hear that your connection has been fast and stable. Performance and reliability are essential, and we’re glad you’re enjoying both.
Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello TSHEGO.

We hear your frustration, especially when the performance changes so noticeably at a specific time each night. That kind of drop in quality takes away from the experience you should be getting.

A slowdown around midnight can sometimes be linked to possible network congestion in the area, scheduled updates, or even background activity on connected devices. A few quick checks that may help improve things:

• Restart your router just before the time the slowdown usually starts
• Check how many devices are connected, especially anything downloading or streaming overnight
• If possible, test your speed using a wired connection to rule out WiFi interference
• Ensure your router firmware is up to date

If the issue continues, it’s important for us to run a line and network check from our side. Please share your account details via Live Chat so we can investigate the exact cause and work on getting your speeds back to where they should be.

Your connection should deliver a consistent, reliable experience, and we are committed to getting this resolved with you.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Andrew.

Thank you for choosing Mweb. We’re proud to provide connectivity that simply works, backed by a team committed to excellence.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Morning Weldon.

We understand how frustrating this experience has been, especially when you’ve spent so much time waiting in queues only to be disconnected before getting assistance. That’s not the level of accessibility or responsiveness we aim to provide.

Your feedback has been taken seriously, and we will be reporting this directly to our Customer Service Journey team to investigate the experience end-to-end and ensure improvements are made where needed.

We value the time you invest in reaching out to us, and we are committed to making that experience more efficient, reliable, and respectful going forward.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Nischal. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Thomas.

Thank you for sharing this. It’s great to see that your connection is delivering the speeds you expect and that you’re staying reliably connected.

We’re also pleased to hear that when you’ve needed support, our team has been responsive and focused on resolving matters as quickly as possible. That level of consistency is exactly what we aim to provide.

Your feedback is truly valued and motivates us to keep delivering a seamless, high-quality experience.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 6 Tagen

Hi Sandy,
Thank you for taking the time to share such detailed feedback.

We’re truly pleased to hear that our technical support team was able to assist you during what must have been a very stressful situation following the lightning strike. Connectivity issues of that nature can be disruptive and costly, so it’s encouraging to know the team was able to step in, provide guidance, and help you restore both your router and mesh WiFi setup.

We also appreciate your recognition of the patience and commitment shown by the technician. Going the extra mile in moments like these is exactly what we aim for, and your feedback will be shared with the team involved.

Thank you once again for your support and for choosing Mweb.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 6 Tagen

Good afternoon, Donvan.

Thank you for sharing this detailed feedback. It’s clear this experience has been frustrating, especially after multiple visits and the effort you’ve already put into getting connected.

From what you’ve described, there seems to be a mismatch between the installation process and the current billing or activation status, and that is not the seamless experience we aim to provide. We want to make sure this is properly reviewed and resolved so your service is fully up and running without any further confusion.

For secure and efficient assistance, kindly send an email to [customer-reviews@mweb.com](mailto:customer-reviews@mweb.com) including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.

We look forward to getting this resolved for you and ensuring your connection experience meets the standard you expect from Mweb.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 6 Tagen

Hi Siby.

We’re really sorry to hear how frustrating this experience has been, especially after a great initial interaction and then no follow-up after payment. That’s not the smooth, guided journey we want for you.

We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.

We’re here to turn this around for you.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 6 Tagen

Hello Aairah.

We understand how upsetting this experience has been, especially with the delay after payment and the lack of clear follow-up. That level of frustration is completely valid when your service is not active as expected.

We can confirm that one of our support agents connected with you earlier this afternoon and has already logged an urgent refund request with our Finance team under Ref#MWB34554725. This is now under active review to ensure your case is handled with the priority it deserves.

In parallel, we are also reviewing the status of your service activation to ensure there is clear direction on the next steps and that you are not left without feedback.

Our focus now is to bring this to a fair and prompt resolution, with direct feedback to you as soon as the Finance team completes their assessment.

Kind regards,
The Mweb Team

Antwort von Mweb

15. Mai 2026

Hi Angie,
Thank you for taking the time to raise this with us. We understand how concerning it is to receive billing messages and debit activity that don’t align with what you understood at sign‑up, especially when you believed the connection fee was free and charges would only apply on a monthly basis. Situations like this can understandably raise serious concerns, and it’s important that they’re addressed clearly and promptly.

We’ve sent a request to our Finance Team to review your account in detail, including the charges applied, the promotional offer you saw, the debit order inconsistencies, and the outstanding amount you’re being notified about. They’ve been asked to reach out to you directly to explain the billing, confirm whether any adjustments are required, and address your concerns properly.

We appreciate you bringing this to our attention and giving us the opportunity to look into it.

Kind regards,
Mweb Team

Antwort von Mweb

15. Mai 2026

Hi Ashley,
Being without fibre connectivity for over 40 days, repeatedly following up, and then receiving messages stating the issue is resolved when nothing has changed is understandably exhausting and deeply frustrating. This is not what you should be experiencing, and we recognise how much time and effort you’ve already put into trying to get this addressed.
We want to help take a closer look at this and ensure the matter is properly reviewed end to end. To assist you securely and without delay, please email customer-reviews@mweb.com with the review details, a link or screenshot of this post, and the registered email address linked to your Mweb account. We’re only able to engage further once these details are received, but once they are, we do our best to respond as soon as possible, with a general response timeframe of up to 24 hours.

Kind regards,
Mweb Team

Antwort von Mweb

14. Mai 2026

Hi Prudence, thank you for your feedback. We’re really pleased to hear that your connection was resolved promptly and that everything is now working as expected.

We appreciate you taking the time to share this, and we’re glad we could assist in getting you back online quickly.

Kind regards,
The Mweb Team

Antwort von Mweb

14. Mai 2026

Hi Cavin, we can see how exhausting and disruptive this entire experience has been, from the extended delays and repeated follow-ups, to missed installation commitments, poor communication, and ultimately being left with a service that still isn’t working after installation. Having to spend hours on hold while trying to coordinate between multiple parties, only to face further setbacks and an incomplete installation outcome, is understandably frustrating.

The concerns you’ve raised around the installation itself are equally serious. Damage risks from improperly secured equipment, the condition the installation was left in, and the lack of clear handover information such as Wi-Fi credentials fall well below the standard of experience we aim to deliver.

We’d value the opportunity to investigate this thoroughly with both the installation and support teams involved so that the full service journey can be reviewed properly from order placement through to activation and technician conduct. Please email customer-reviews@mweb.com
with the full review details, any supporting photos if available, and the registered email address linked to your Mweb account so we can securely verify your information and escalate this directly to the relevant management teams. We do our best to respond as quickly as possible, with a general response timeframe of up to 24 hours once the necessary details have been received.

In the meantime, if the fibre light indicators on the ONT or router are showing red, flashing abnormally, or the WAN/Internet light remains off, including a photo of the device lights in your email can help speed up the initial technical assessment before follow-up contact is made.

Kind regards,
The Mweb Team

Antwort von Mweb

13. Mai 2026

Hi Ayesha,

Thank you for taking the time to share this feedback with us. Being without WiFi for three days and not receiving any response through either the call centre or the chat app is understandably frustrating, especially when you are actively trying to get assistance. This experience would leave anyone feeling disappointed and unheard.

We value the opportunity to resolve this for you and would like to take a closer look so the issue can be addressed properly. For secure and efficient assistance, please email customer-reviews@mweb.com and include the full review details, a link or screenshot of this post, and your registered Mweb email address so we can verify your details securely. Once all the required information is received, we do our best to respond promptly, with a general turnaround time of up to 24 hours.

Kind regards,
The Mweb Team

Antwort von Mweb

13. Mai 2026

Hi Tshepo,
Thank you for taking the time to share this feedback with us. Waiting for up to two hours while being told you’re first in the queue is understandably frustrating, and we recognise how discouraging that experience can be when you’re simply trying to get help. This is not the experience we want for our clients, especially when timely support is essential.
We appreciate you raising this, and your comments around call wait times and queue handling will be submitted to our Service Quality Team for review and improvement. Feedback like this helps us identify where support accessibility needs to be strengthened for you and for other clients.
We will continue working towards improving the support experience across all channels so that getting assistance feels far more responsive and reliable going forward.
Kind regards,
Mweb Team