Keylink Bewertungen 446

Quick and careful delivery, good range of products

The product quality was excellent and the pricing was fair. However, delivery took two days due to my location in the Highlands, and I didn’t receive any tracking or confirmation until I contacted customer service directly. It would be great if Keylink considered an alternative delivery option for Highland customers, as DHL tends to be slow in this area. That said, customer service was very responsive and helpful whenever I reached out.

Been buying from them since 2019 I believe. Usually competitive prices, even though I live in Italy the professional Belgian chocolate and many other products costs less than I would pay at home. I usually order before travelling to UK where half my family is, and bring everything back. Delivery always on time even when there's been a glitch (sent to old address by accident), they quickly solved at no extra cost.

They have the worst personal account and customer notification system I have ever seen in all my 20 years of online shopping experience. I buy products in Europe through a drop ship company that does not inform me if the product has been delivered to their warehouse. I have to monitor this myself and track the delivery of goods using the tracking number. Notification that the order has been sent does not come either in the personal account or by mail, even though my e-mail address is indicated on the notification page. The order status changes to dispatched, but the tracking number is not added and simply does not exist, you do not know what is happening with the parcel. You send an e-mail to the support service and there is no answer either, then you have to call them, they say that they did not receive anything, this is some kind of nonsense. Why do other online stores receive everything and send notifications from them, but with yours there are such problems? Just wasted days waiting for any information or response from them. But on the positive side, I can say that they have the lowest prices in all of Europe for products for chocolatiers and pastry chefs, and fast delivery.

On time and in full delivery, well packed, perfect

Always fast delivery and easy to access site.

Fantastic service!

Quick efficient service, good prices and

As always, quick, well packed and delivered with a smile.

Responsive and easy to work with

All members of staff are very knowledgeable, professional and friendly. Nothing is too much trouble. Lyn has been really helpful, this has been very much appreciated!

great service and brilliant easy website.

I’m very very happy with my product, especially with the efficiency 🫡

Great service. Professional and helpful team.

Always reliable - I know I will get exactly what I order and it will be the best price they can offer, exceptionally well packed and clearly marked etc. It takes the worry out of buying premium very high price items - as chocolate is now!

Amazing company with a great range of products at fair prices. I’ve even received a follow up call from Keylink since my purchase which I feel is a very personal touch to my customer experience. I’ll definitely be using Keylink again and again. My delivery was very quick too.

Easy ordering, quality product and fast and efficient delivery 👌

I can’t speak highly enough of the service Saleeha provides as our Keylink account manager. She is always incredibly helpful, efficient, and proactive in keeping us updated with relevant products and offers. Communication is always smooth, and she’s a pleasure to deal with, both over email and on the phone. Her support makes our chocolate purchasing process easy and enjoyable. Highly recommended!