I really liked how quick and easy Joos was to use overall. At first I struggled slightly getting the machine working because it was my first time using the service, but once I managed to rent it out e... Mehr ansehen
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Das sagen Bewerter
I used the power bank and it worked well. Unfortunately I was accidentally charged 12 hours and only used for two. However, the chat service was incredibly helpful and agreed to refund the money to my... Mehr ansehen
I used the rental power packs on two consecutive days while in desperate need in a hospital. I totally misunderstood the rental structure and ended up with a large bill. After contacting Joos they ha... Mehr ansehen
Unternehmen hat geantwortet
Power bank worked, that's the only reason I am giving a star. The rest of the experience was poor. The POS displayed totally different prices than I was actually charged, said max £3 a day charge, yet... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Softwareunternehmen
- Dienstleister für Veranstaltungstechnik
- Elektrizitätswerk
- Telekommunikationsausrüster
Vom Unternehmen geschrieben
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Kontaktinformationen
86-90 Paul Street, EC2A 4NE, London, Vereinigtes Königreich
- hi@joospower.com
- joos.app
3.3
Akzeptabel
332 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Affected by signal, but great customer service
The signal was poor when returning, causing the time to go on, but customer service sorted it promptly
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Marija,
Thank you so much for taking the time to share your experience and for highlighting our customer service! ⭐ We understand how frustrating connectivity issues can be when trying to return a power bank, and we're glad our team was able to help sort this out quickly for you. 🙌
We're constantly working on improving the reliability of our service. Thanks again for your feedback and for choosing Joos! 🧡 ⚡
Timely Boost!
An unforeseen visit to the hospital, during which I was without my charger for several hours, presented significant challenges. However, the service provided by Joos for renting a power bank proved invaluable, ensuring my device remained charged while I needed to stay in constant communication with my family. The pricing was also very reasonable, and I would not hesitate to utilize their power bank rental service again should the need arise.
5. November 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Mike,
Thank you so much for sharing your experience! 🙏 We're truly grateful we could help during such a challenging time at the hospital and keep you connected with your loved ones 💝 Your kind words mean a lot to us - staying powered is our mission!
Hope you're feeling better now 💪 Always here when you need us! ⚡️
I was able to charge my phone while in…
I was able to charge my phone while in A+E
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Kathleen,
Thank you for the review! 🏥 So glad we could keep you powered during your A&E visit! ⚡️
Hope everything is okay, and thanks for choosing JOOS! 💚
Total fraud
Here’s a revised version with improved grammar and clarity:
“I used this service at the Free Royal Hospital in North London. I followed the instructions and returned the power bank as directed, but two days later, I saw additional charges on my bank account. When I contacted customer service, they were unresponsive and claimed their system couldn’t provide a full refund for the extra charges. They also didn’t admitted that their system had malfunctions. I would advise against trusting this service or providing your bank details, even if you’re not using Apple Pay.
12. November 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Mo,
We understand your frustration with the extra charges at the Royal Free Hospital. We take our billing seriously and thoroughly investigate any reported issues.
While our customer service team already looked into this, we'd like to double-check everything to ensure complete accuracy.
Please email customers@joospower.com referencing your previous conversation, along with your JOOS ID, and we'll review your case in detail.
While we have confidence in our systems, your experience matters to us and we want to walk you through every detail to address your concerns.
Quick, fast and efficient
I stumbled into Joos while shopping and realized I had none of my physical bank cards with me and that my phone battery was about to die! Thankfully, by renting a powerbank, I was able to shop for a couple more hours and able to get home safely. Excellent, quick and fast service. :)
5. November 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
We're absolutely thrilled to hear about your Joos rescue mission! 🦸♀️✨
What perfect timing - it's like we were meant to be there just when you needed us most! 🎯 We're super happy that our powerbank helped you carry on with your day and get home safely - that's exactly why we're here! 🏠💖
Keep shopping, keep smiling, and remember - we've got your back (and your battery life!) whenever you need us! 🔋✨
Still awaiting refund ...
Joos promised me a refund after fining me £30 when their return banks were either broken or full. I am still waiting - 10 days later - for the refund to appear in my account. Please note: they are VERY quick to take your money, and VERY slow to refund you. Who knows? It may never appear at all. I deeply regret my brush with Joos - they're a terrible company.
8. November 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Susan,
Thank you for your feedback. We can confirm that your refund was processed on 29th October 2024.
We understand your frustration withthe wait time for your refund. Whilst bank processing times are typically 3-5 business days, we acknowledge this has taken longer than expected. We're investigating why there's been a delay in the funds reaching your account.
Please contact our customer service team with your transaction details and we'll help track it straightaway.
This is a great idea as waiting in…
This is a great idea as waiting in hospital until father has had operation and I forgot my own powerbank. Also customer service is excellent.
5. November 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Marco,
Thank you for this wonderful review! We're so glad we could help during your hospital wait - it's moments like these that remind us exactly why we do what we do! 💝
Really appreciate your kind words about our customer service too 🤗 - we always aim to be there when you need us most!
Sending your father our very best wishes for a speedy recovery! 💪
Total scamming company - hidden charges AVOID
Complete rip off do not use - hidden charges. Stuck in A&E my phone was getting low, in a rush I hadn't got a charger. Saw their power bank machine and it had a big sign on it saying £3.00 hire for 48 hours. Didn't feel that was too bad. Checked my bank statement and I had been charged another £2.40. This is apparently their rental charge at £0.48 per 30 mins of which I quote their customer chat "all associated costs, are clearly outlined in the app"! When your phone is about to die and you are looking after someone severely ill in A&E do you have time to think to open an app in case there is hidden charges and read the small print! Asked them this but they weren't interested just quoted from their script. Appalling customer service and disgusting they are making money from those who are most vulnerable. These hidden charges should be advertised on their machines not just the £3.00 cost. DO NOT USE THEM unless you want to be ripped off, total scammers.
5. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Dear Nicola,
Thank you for taking the time to share your feedback about your recent experience with Joos. First, I want to sincerely apologise for any distress caused while you were at the A&E - this is already a stressful situation, and we absolutely understand your frustration.
We've processed a refund of £2.40 for the rental charges. It should show up on your account in 3-5 business days.
We'd like to clarify that all our fees are displayed on your phone screen before rental confirmation, including:
> £3 unlocking fee
> £0.48 per 30 minutes rental fee
> £30 charge if not returned within 48 hours
However, we hear your feedback that this information wasn't readily visible on the physical station when you needed it most. We're currently in the process of upgrading our stations across the UK with larger screens that will display all pricing information more prominently.
We aim to provide a helpful service during difficult moments, not add to them. Your feedback helps us improve - we'll review how we can make our pricing clearer at first glance, especially in emergency settings.
the convenience of being able to charge…
the convenience of being able to charge your phone in a matter of minutes and easy to use great customer service and fast!!!
31. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Carly,
Thank you so much for your lovely review! 🌟 We're absolutely chuffed that Joos worked brilliantly for you and that our service was quick and helpful! ⚡️
You can find your nearest Joos station anytime by checking our live map in the app - perfect for when you're out and about! 📱
JoosPower came to my rescue on a trip from Glasgow to Edinburgh
JoosPower came to my rescue on a recent trip from Glasgow to Edinburgh. I travel this route often and nearly missed my train when my phone died—with my ticket on it. Thankfully, I found their kiosk in St Enoch shopping centre near Glasgow Central and picked up a charger. The process was straightforward, though I had to approve a £30 pre-authorisation since I didn’t have an account, but I’m planning to set one up to avoid that next time. Charged my phone on the train and returned the charger in Edinburgh without any hassle. The price is great, and I’ll definitely use it again. Much handier than carrying a power bank with me all the time!
17. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Juan,
Thanks for this amazing review! ⭐️ We're over the moon that Joos came to your rescue for your Glasgow-Edinburgh adventure! 🚂✨ Phew! 😅 Nothing worse than a dying phone when you're rushing to catch a train, right?
Love that you found our service handy and budget-friendly! 💙 That's exactly what we aim for - keeping you powered up without weighing down your bags!
Quick reminder for everyone: We've made things even EASIER! 🎉 No more app downloads needed! Just spot a kiosk, scan the QR code, and you're good to go. Simple as that! 📱⚡️And there is no holding deposit when you rent this way.
Look for our kiosks all around the cities - we're never far away when you need a boost! 🔋✨
Great customer service
I put my battery pack into the wrong slot and panicked a little. I messaged the chat via the Joos app and they helped me quickly. They were also very polite!
28. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Lucy,
Those "oops!" moments with battery slots can definitely make your heart skip a beat 😅, but we're SO happy our support team could jump in and save the day! The fact that they were polite is just the cherry on top! 🍒
And guess what? Our fantastic live chat support is available 24/7 in the Joos app! 🎉 Whether it's 3 PM or 3 AM, we're always here with a smile to help you out! 💫
Thanks for taking the time to share this lovely feedback - it means the world to us! Don't forget, we're literally just a message away anytime you need us! 💬✨
Very useful in a pinch and good customer service
I've rented a Joos device twice now and helped me out a lot when I was in a pinch. I use my phone for everything from maps to paying for stuff so if I forget my powerbank or lose/break my charger, I'm glad that I can use Joos to bail me out. There was a small issue with the card payment but the customer service was very efficient and friendly that the issue got sorted out just fine. With how terrible I am at being prepared, this probably won't be the last time I use Joos.
28. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Miguel,
Thank you so much for taking the time to share your experience with Joos! We're thrilled to be your reliable backup plan for those unexpected low-battery moments 🔋✨
It's great to hear that our charging stations have helped you stay connected when you needed it most - whether for navigation 🗺️, payments 💳, or any other daily essentials. And we're especially happy that our customer service team could quickly resolve your payment hiccup!
Since you're a returning user, we'd love for you to download our Joos app if you haven't already! 📱 You'll find nearby stations even faster, and we're introducing some exciting offers soon that you won't want to miss out on. 🎉
Looking forward to being there for your next "just in case" moment! 😊
Horrible!
Horrible!! Joos is making me pay for a charger which was an accidental order placed to collect in a mall which was already closed, and the customer service people kept arguing that there is nothing which they can go till I actually go push the charger back in, I leave the city tomorrow before the mall opens how will I even manage to do that? That’s £30 gone in drain. I have screenshots from customer service to prove the same!
24. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Dear Shobha,
We're terribly sorry you're in this frustrating situation! Facing a £30 charge when you can't return the power bank before leaving the city tomorrow is incredibly stressful, and we completely understand how upsetting this is.
We'd love to help explain why our returns work this way: Once a power bank pops out of the station, it becomes available for anyone to pick up. Since they can be recharged at home, we unfortunately run a real risk of losing them forever if they're left unattended. While our customer service team would love nothing more than to help sort this remotely, we actually can't return the power bank from our office - it needs to be physically popped back into the station to register as returned and stop those pesky rental charges.
We know this timing is particularly tricky with the shopping centre being closed and your departure today. Do you perhaps have a mate, colleague, or family member nearby who could help pop it back to the station for you? We're really keen to find a solution that works for you!
We're genuinely sorry you've found yourself in this sticky situation. Please do let us know if there's anything else we can explain or any other way we might be able to help!
amazing
Very easy to use and very fast charging
18. September 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Myrna,
Thanks for the brilliant feedback! We're chuffed to hear you're enjoying our speedy charging and finding our power banks easy to use.
It's exactly what we aim for - keeping things simple and efficient so you can get back to what matters.
Really appreciate you taking the time to share your experience! 🔋✨
Great customer service and great power bank
The Joos power bank is an exceptional device that has truly impressed me with its performance. Its sleek design makes it portable and easy to carry, perfect for on-the-go charging. What stands out the most is its impressive battery capacity, which allows me to charge my devices multiple times without needing to recharge the power bank itself. The fast charging feature is a game-changer, ensuring that my devices get powered up quickly when I need them the most. Overall, I highly recommend the Joos power bank for anyone looking for a reliable and efficient charging solution!
12. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Dear Ayaana,
Thank you for your wonderful review! 😊
We're glad to hear you're enjoying your Joos power bank. It's great that you've found it so useful for on-the-go charging. We appreciate your comments on the battery capacity and fast charging - that's exactly what we aimed for. ⚡📱
Thanks for taking the time to share your experience and recommend Joos. Happy charging! 🔋
I just used two power banks at Watford…
I just used two power banks at Watford General Hospital. When I returned them, one of them didn’t initially register as “returned “. However I contacted the customer service online and within 15 seconds they responded to me (I wasn’t expecting the speed of response at all on a Saturday night, I was thinking “typical, they won’t reply to me for 1-2 days”). They asked me for a few pictures and within 15 minutes they fixed the issue. Just due to the speed and effectiveness of the response, it prompted me to leave a good review. Also it charges fast.
5. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Eduardo,
Thank you so much for this amazing review! 🤩 We're over the moon to hear about your fantastic experience, especially while you were at the hospital on a Saturday night! 💖🏥
We're thrilled our team could support you so quickly when you needed it most. Helping our customers, no matter where they are or what time it is, is what we're all about! 🌙⚡️ Did you know our Customer Support team is available on the live chat 24/7?
It's wonderful that you found our charging speed impressive too. Fast charging and lightning-fast customer service - that's our jam! 😄🔋
They Steal Your Money
3rd UPDATE:
12 months later and Joos are still attempting to take this money even though they have, acknowledged it is not due.
STAY AWAY FROM JOOS.
2nd UPDATE:
Multiple attempts have been made to take the money but have been unsuccessful as the card has been frozen.
They have attempted to take money to which they have no legal entitlement but are conveniently ignoring this in their response.
UPDATE :
Joos still refusing to refund the money.
Pretending to care in their response.
If you don't want to be subject to national bad press, Joos, refund all the money you've taken fraudulently.
You know there's a problem, you acknowledge machines are faulty on this website.
Make those refunds today!
ORIGINAL
Have reported to Trading Standards and Police.
Also have a friend who is an investigative journalist for national media who is interested in getting more evidence of the hundreds, potentially thousands of people, this company is stealing money from.
This company claims chargers have not been returned (with no evidence and despite knowing this is a persistent fault).
Do not use this company.
24. September 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
UPDATE:
Dear Rebecca,
We appreciate your continued engagement and want to address your concerns directly. After reviewing your case thoroughly, we feel it's important to clarify a crucial point:
No payment has actually been taken from your account. There is an outstanding balance, but we have not charged you for this amount.
We understand this situation has been frustrating, and we sincerely apologise for any confusion our previous communications may have caused. To recap and clarify:
1, The only charge processed was the initial £3 rental fee.
2, The remaining £27 is showing as an outstanding balance but has not been collected.
3, We are actively working on a system solution to resolve this discrepancy without requiring any action on your part.
We take your concerns about fraudulent practices very seriously. We want to assure you that we have not taken any money fraudulently, nor do we intend to. Our goal is to resolve this issue fairly and transparently.
Dear Rebecca,
Firstly we’re so sorry for your experience. We understand your frustration and take your concerns very seriously. Although we couldn't find any records of your case in our system, we genuinely want to make this right.
We have tens of thousands of new customers every single month, however unfortunately a few times we do get it wrong.
Please reach out to us at customers@joospower.com with more details so we can thoroughly investigate and address your concerns.
Our goal is to resolve this issue and restore your trust in our company.
Absolutely 10/10 saved my life so easy…
Absolutely 10/10 saved my life so easy and convenient god bless whoever placed one in London Bridge !!!
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Franchi,
Thanks for the awesome review! 🤩
We're so happy our London Bridge station saved your day! 🦸♀️🔋 It's great to hear you found it easy and convenient.
We love placing our Joos stations where they're needed most!
I would not use it again!! stole my money!
I would not use it again!!! paid £5 and didnt even charged my phone! absolutely shocking customer service , complained and they expected me to pay again for new power bank! no apologies or anything like that. shocking! stay away!
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Dear Magii,
Thank you for your feedback. We're truly sorry about your experience with our power bank and our customer service response. This falls well below our standards, and we sincerely apologise for the inconvenience caused.
We appreciate you bringing this to our attention, as it helps us improve. We hope to have the chance to regain your trust.
Joos
Amazing service, great customer service 10/10 when stuck without any charge
28. September 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Trina,
We're absolutely chuffed to bits with your fantastic review! 😄🎉 It's brilliant to hear that our service was spot-on when you were in a pickle without any charge. ⚡️📱 We always aim to go the extra mile for our customers, and it's smashing to know we hit the mark for you. 🎯👍
Thanks a million for taking the time to share your experience - it really makes our day! 🌟💖 We'll keep working hard to provide top-notch service to all our lovely customers.🔋
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