joospower.com Bewertungen 332

Antwort von joospower.com

30. Okt. 2025

Thank you for your review! We're so pleased to hear you found Joos easy to use and that our support team was able to help quickly. We really appreciate you sharing your positive experience.

Antwort von joospower.com

30. Okt. 2025

Hi Emma, we’re really sorry to hear about your experience. It sounds like the station may have malfunctioned during your return - thank you for taking the photo, that’s really helpful. Please reach out to us at customers@joospower.com, and our team will be in touch to issue a refund. We understand how frustrating this can be, and we’re actively working to improve our return process.

Antwort von joospower.com

30. Okt. 2025

Hi Nabil, thank you for this feedback and for choosing Joos

Antwort von joospower.com

27. Mai 2025

Hi Harvir,

We're really sorry to hear the power bank stopped working midway through your rental – that's incredibly frustrating, especially when you needed it most.

A power bank that doesn't work properly isn't acceptable, and we want to get this sorted for you. The deposit system is standard for rentals to ensure power banks are returned safely – it's released as soon as you return the device, but we know it can feel frustrating when the equipment doesn't work as expected.

Please email us at customers@joospower.com with your rental details, and we'll investigate this immediately and work on resolving this.

Thanks for letting us know – feedback like this helps us improve our service. 🔋

Antwort von joospower.com

27. Mai 2025

Hi Sam,

This is so lovely to hear! 🧡 There's nothing better than knowing we could help you stay connected when you needed it most.

Our team will be absolutely buzzing to read this – thank you for taking the time to share such kind words. It's feedback like yours that keeps us energised and reminds us why we love what we do.

Thanks for being part of the Joos community! ⚡

Antwort von joospower.com

27. Mai 2025

Hi Krystal,

Amazing to hear! 🎵 Festivals are exactly where you need reliable power to capture all those incredible moments and stay connected with your crew.

So glad our team could help keep you charged and ready for the full festival experience. Thanks for sharing the love – it means the world to us!

Hope you had the best time! ⚡

Antwort von joospower.com

23. Mai 2025

Hi Leanne,

We're truly sorry to hear about this charge during such a stressful time at the hospital with your son. This isn't the experience we want for any of our Joosers.

We're committed to sorting this out right away. Please email us at customers@joospower.com with your rental details, and we'll investigate immediately. If there's been an error, we'll arrange a full refund of the £36.

Hope your son is doing well. 💙

Antwort von joospower.com

23. Mai 2025

Hi Gareth,

We're really sorry to hear this happened to you – a £36 charge for a power bank that didn't even work is absolutely not acceptable. We completely understand your frustration.

Please email us at customers@joospower.com with details of when and where you rented, and we'll investigate this immediately and get it sorted for you.

We're on it! 💪

Antwort von joospower.com

23. Mai 2025

Hi Ella,

Amazing to hear this! 🙌 There's nothing quite like that peace of mind when you're exploring – knowing you're powered up and connected to what matters most.

Thanks for being part of the Joos community and for sharing your experience. Stories like yours remind us why we do what we do – keeping you charged and ready for whatever adventure comes next!

Safe travels, and we're here whenever you need that reliable power boost again. ⚡

Antwort von joospower.com

23. Mai 2025

Hi Michelle,

This is absolutely incredible to hear! 💙 What a special moment to be there for your daughter's birth – we're so glad Joos could help you stay connected during such an important time.

Congratulations on becoming a grandparent! These are the moments that matter most, and we're honoured to have played a small part in keeping you powered up for this life-changing experience.

Thank you for sharing this with us – it's stories like yours that remind us why we do what we do. Welcome to the Joos community! ⚡

Antwort von joospower.com

23. Mai 2025

Hi Lloyd,

So glad you found it useful! 🙌 We're working hard to bring Joos to more locations because we believe everyone deserves reliable power when they need it most.

Thanks for being part of the Joos community – your feedback helps us know where to power up next! ⚡

Antwort von joospower.com

23. Mai 2025

That's brilliant! Night shifts can be long, and staying connected is so important – especially when you need to reach family or stay entertained during breaks.

Thanks for making Joos part of your routine. We're here to keep you powered up through every shift! 💪⚡

Antwort von joospower.com

23. Mai 2025

Hi Sa,

We're really sorry to hear about this frustrating experience – being stuck without a power bank when you needed it most, and then seeing an unexpected charge is completely understandable to be upset about.

What you're seeing is likely the £36 holding deposit that all card rentals require, which should appear in your pending transactions. Since no power bank was released, this hold should be automatically released by your bank within 3-5 days (depending on your bank's processes). The money never actually leaves your account – it's just temporarily held.

We did reach out for more details to help resolve this, but since we haven't heard back, we're hoping your bank has now released the hold and everything's sorted itself out. If not, please email us at customers@joospower.com.

We're sorry for the poor chat experience too – that's not the service we aim for. 💙

Antwort von joospower.com

23. Mai 2025

Hi Craig,

We're sorry to hear about the confusion with our pricing! We completely understand the frustration when charges don't match expectations.

Our pricing works with a £3 unlocking fee when you first rent, then 58p per 30-minute period after that. From your experience, we understand this wasn't obvious, and we'll make sure this is clearer on our stations.

Please email us at customers@joospower.com with your rental details, and we can walk through the charges with you to make sure everything's correct.

Thanks for your feedback – it helps us improve! 💙

Antwort von joospower.com

23. Mai 2025

Hi there,

We're really sorry to hear about this awful experience and the frustration you've faced. Having to go back and forth for a day over what should have been a simple rental is completely unacceptable, and we understand how frustrating this must be.

We know our system has limitations when power banks aren't properly locked back in, which can create these difficult situations. That doesn't make your experience any less frustrating though.
Please email us at customers@joospower.com with your rental details so we can review your case properly and work towards a resolution.

This isn't the Joos experience we want for anyone. 💙

Antwort von joospower.com

14. Apr. 2025

Hi Georgina,

Thanks for sharing your experience with us. We understand seeing two charges - £3.58 and £36 - was concerning!

Here's what's happening: the £36 is just a temporary holding deposit that gets automatically refunded once you return the power bank. Since your £3.58 rental charge has been processed, we can confirm your power bank was properly returned to our system.

The £36 holding deposit should be released back to your account soon, though timing depends on your bank's processing schedule. We never actually keep this money - it's similar to how hotels place temporary holds that disappear after checkout.

We're looking at ways to make this clearer in our app and at our stations so customers understand these are two separate transactions - a temporary hold and the actual rental fee.

If you're still seeing the £36 hold on your account after a few days, please let our support team know and we'll help get this sorted with your bank. ⚡

Antwort von joospower.com

14. Apr. 2025

Hi Kris,

🙌 Thanks for sharing this brilliant Joos moment! We're absolutely chuffed that our power bank helped you make it to your important meeting when your battery died.

These are exactly the situations we've designed our service for - keeping you connected when it matters most! The take-away option is perfect for those on-the-move emergencies ⚡ and we're so pleased it worked seamlessly for you.

Your story makes our day and reminds us why we're working to place Joos stations in even more convenient locations. Next time you're running low on power, we'll be there to keep you charging!

Antwort von joospower.com

14. Apr. 2025

Dear Dawn,

Thanks for sharing your experience with us. We're looking into what happened with your power bank return at the hospital while you were with your son.

Our system shows the power bank wasn't properly seated when returned, which is why the £36 charge appeared. We completely understand how stressful hospital visits are, and dealing with unexpected charges makes things even harder.

While we can't process a full refund when our system can't locate the device, we've already applied a £15 goodwill refund to your account to help ease the situation.

We're using your feedback to improve our stations - especially in sensitive locations like hospitals where customers may be under additional stress. We're working on making our return process more intuitive and adding clearer confirmation signals when devices are properly returned.

Let us know if you need any further assistance with this. Getting you sorted and back to what matters most is our priority. ⚡

Antwort von joospower.com

14. Apr. 2025

Dear Cihan,

Thanks for sharing your feedback about your Joos experience. We understand your frustration with the £36 holding deposit situation after your power bank rental at Manchester Shudehill Interchange.

We can see our team has already explained that the £36 was just a temporary authorisation hold that should be automatically released now that you've returned the power bank. While we immediately notify your bank when you return the device, the timing of when holds disappear varies depending on your bank's own processing schedule - something unfortunately outside our control. ⏱️

We're taking your feedback seriously and looking at ways to make our holding deposit system clearer for all customers. Many people aren't familiar with how authorisation holds work, and we need to communicate this better before rentals begin.

We appreciate you bringing this to our attention and are working on improving how we explain these temporary holds to prevent similar frustrations for future customers.

If you're still seeing issues with the hold, please let our support team know and they can provide additional documentation to help speed things up with your bank.

Antwort von joospower.com

14. Apr. 2025

Dear Nisha,

Thanks for sharing your experience with us. We're looking into what happened with your power bank situation and understand your frustration about the £36 charge.

Here's where we're at right now: when power banks leave our network (like being left in a coffee shop), we can't remotely end rentals since we need to verify they've been safely returned to our system. Our regular rental service is designed to be affordable—less than £5 for an hour and a half charging—saving you from purchasing, remembering to recharge, and carrying your own power bank.

The higher non-return fee isn't about the device cost alone but ensures we can quickly replace missing units and keep the service running for everyone. When power banks aren't returned, our team needs to visit stations and replenish them so they're available for the next person in need.

We were glad to hear the coffee shop is keeping the power bank safe for you! During your chat with our support team, they explained that refunds can only be processed after the device is physically returned to a station, not before. This return-then-refund process is our standard approach for all customers.

Your feedback is helping us improve how we communicate about our policies, especially for customers facing logistics challenges. Let us know if you need anything else - we're here to help. 🔋