I really liked how quick and easy Joos was to use overall. At first I struggled slightly getting the machine working because it was my first time using the service, but once I managed to rent it out e... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I used the power bank and it worked well. Unfortunately I was accidentally charged 12 hours and only used for two. However, the chat service was incredibly helpful and agreed to refund the money to my... Mehr ansehen
I used the rental power packs on two consecutive days while in desperate need in a hospital. I totally misunderstood the rental structure and ended up with a large bill. After contacting Joos they ha... Mehr ansehen
Unternehmen hat geantwortet
Power bank worked, that's the only reason I am giving a star. The rest of the experience was poor. The POS displayed totally different prices than I was actually charged, said max £3 a day charge, yet... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Softwareunternehmen
- Dienstleister für Veranstaltungstechnik
- Elektrizitätswerk
- Telekommunikationsausrüster
Vom Unternehmen geschrieben
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Kontaktinformationen
86-90 Paul Street, EC2A 4NE, London, Vereinigtes Königreich
- hi@joospower.com
- joos.app
3.3
Akzeptabel
332 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
Saved my night out
Saved my night out! The Joos power bank kept my phone alive through hours of pub-hopping. Compact enough to fit in my pocket. Only wish it charged a bit faster, but still a lifesaver.
24. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
We are happy we were able to help when you needed most :)
Your suggestion is well noted. Thank you for choosing Joos.
Train station - quick and convenient!
My phone was on 2% when I was about to meet friends for dinner. I spotted the Joos station as I got off the train, rented a power bank in seconds, and was back to full battery by the time we finished our meal. So convenient and user-friendly!
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Katharine!
Thank you for your 5 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Team Joos 🧡
Thank you Joos!
Helped me out of a real pickle! Left charger at home and needed battery for an urgent meeting!
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
We are happy we were able to help when you needed most :)
Incredible
Incredible! So handy to have and convenient!
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Thank you for your feedback! :)
Amazing team very helpful and phone…
Amazing team very helpful and phone charged super quick
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Thank you very much indeed for taking the time to leave us a review!
I used it while I was at Bristol…
I used it while I was at Bristol Airport. It was written on the station that the fees were £ 2, however, they charged me £ 3.96. The customer service told me different rates which are more expensive than the ones written on the station. Also, it is not that fast
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi
We apologize for any inconvenience caused.
Kindly note that none of our stations displays a fee of £2. We charge £3 as an unlocking fee and £0.48 per 30 mins of your rental.
We are sorry to hear that you had a bad experience and hope that doesn't stop you from renting with us. Kindly be assured that your next rental will be a much better experience.
Thank you,
Team Joos
do not use this company
Customer service was good in the end
10. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi
We sincerely apologize for the inconvenience caused. Could you kindly email us at Customers@joospower.com so that we better look into this situation and provide the most suitable solution
Kind regards,
Team Joos
Very good customer service
Very good customer service. Little time wasted. Efficiently sorted out my problem.
8. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi!
Thank you for your 5 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Team Joos 🧡
Such a great idea
Such a great idea! We were stuck in A&E with a poorly teenager with no charge on her phone- Joos was a lifesaver! Easy to use too.
29. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Warren!
Thank you for your 5 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Team Joos 🧡
Terrible customer service
Terrible customer service! Will not recommend this to anyone.
1. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Dear Becky,
We are truly sorry to hear about your experience with our customer service.
We would like to understand more about what went wrong and how we can improve. Could you please provide us with more details about your interaction with our customer service team on customers@joospower.com?
Again, we deeply apologise for the inconvenience and appreciate your feedback.
Best regards,
Team Joos 🧡
Bad Experience and Misleading Pricing
Bad Experience and Misleading Pricing
I had a bad experience with Joos. While at an A&E, I used their power bank for a couple of hours, hoping to be charged £5 as advertised.
To return the power bank, I followed all the instructions both on the machine and on their website. The website mentioned I would receive an email once the item was returned, but I never received it.
Immediately, I contacted customer service through the chat. Although the response was quick, they were unhelpful and quite condescending. They claimed the item wasn't returned properly, despite me following the instructions to the letter. Instead of resolving the issue, they shrugged it off, implying it was my fault. Now, I’m facing a charge of £20 or £30 instead of the £5 I expected.
I would avoid Joos unless you are ok to pay up to £30. Their service is unreliable, and their pricing information is misleading.
28. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Dear Estefania,
We sincerely apologise for the inconvenience and frustration you experienced with Joos.
It appears that the power bank was not returned properly, which led our system to automatically detect it as still being in use, resulting in the unexpected charge. We are genuinely sorry for any confusion and inconvenience this has caused.
If you could kindly provide proof of the return, we would be more than happy to review your case and provide a refund. Please send the proof of return to our email address: customers@joospower.com. Once we receive and verify the information, we will process the refund promptly.
We appreciate your patience and understanding, and we are committed to resolving this issue to your satisfaction.
Best,
Team Joos 🧡
Super quick and helpful customer…
Super quick and helpful customer service!
21. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Libby!
Thank you for your 5 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Team Joos 🧡
Great help in time of crisis
Great help in time of crisis, was at hospital in a&e running very low on battery and my power bank was dead. Found Joos power banks to be fantastic and helpful. Had cables with it so didn't need to find any if you didn't have any.
Went over my 1 hour time by 5 minutes and contacted customer service and they refunded me £2.
Definitely recommend and would use again if I'm desperate or in a&e again ain't planning to be there again any time soon 😂😂
10. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Katrina,
Thanks for the top-notch rating and your helpful feedback!
Hopefully, you won't need A&E anytime soon, but if you do, we're here for you with a smile! 😊🌟🔋
Best,
Team Joos 🧡
It’s convenient but The system reacts a…
It’s convenient but The system reacts a bit late. When I returned the app still shows in use. I asked the customer service to address that.
12. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi ch Wu! Thank you for your 4 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Damn scammers
Damn scammers. Thieves!!!! You will eventually get what you deserve!
You state £3 and you charge £5… you tipo people off £30 plus the £5 for your ciñese made rubbish charger and then claim ppl don’t return it!!!
I have proof it’s returned!!!
Rats!!!
Thieves!!!!
7. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Marcela,
We sincerely apologise for any frustration you've experienced with our service. However, we must emphasise that we do not tolerate abusive language. We kindly request respectful communication in all interactions.
Regarding your concerns, we take them seriously and would like to investigate further to address any discrepancies. Please provide the necessary details and evidence of your return to customers@joospower.com. We are committed to resolving this matter promptly and fairly.
Thank you for your cooperation.
Team Joos 🧡
Easy to hire and very effective
Easy to hire and very effective
2. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Rita,
Thanks for your 5-star feedback!
Team Joos🧡
SCAM
Bought for 24 hrs… charged my phone for a few hours and the power bank died. spoke to customer service and you only pay for possession not charge. it state nowhere online customer service completely useless
30. April 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Amanda,
We deeply apologise for any inconvenience you experienced with Joos.
We understand the importance of reliable access to power, especially when you're on the go. While our pricing strategy aims to provide convenience with a flat fee for keeping and returning the power bank at your leisure, we recognise that it may not always align with every customer's needs.
We are committed to continuously improving our services to meet customers' expectations and provide you with the best experience possible and we will take this feedback into consideration for the future.
Warm regards,
Team Joos🧡
When you put a joos bank charge in a…
When you put a joos bank charge in a A,E in a hospital I had concussion cracked ribs put pack back wrong and got charged £30 being a pensioner with head injury no one with me as I'm a widow nurse helped me get a pack no body helped me put it back when I got called for so I just put in return slot not fair £5 to rent £30 because head injury no one helped me when I got in touch said it was my fault,its a company with no compassion
16. April 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Margaret,
We sincerely apologise for the inconvenience you experienced with Joos.
Please provide us with your order ID via email to customers@joospower, so our team can investigate this matter.
Warm regards,
Team Joos🧡
Used it while unexpected visit to a&e, quite costly
Used it while unexpected visit to a&e, it took over 1.5 hours to get my phone to 40% from 10% so I thought we'll I've gone over the 1 hour for £3 I will just use it until my phone charges (under 24 hours for £5) After 1.5 hours the power bank died. I expect this is good for use where someone has a power bank charger available but for use in an a&e dept where no one is prepared with a charger then not so cost efficient as £5 for 1.5 hours and had to pay another £5 for another charge to get it to 90% that lasted 1.5 hours til the power bank died. Good product but very costly to consumer if no access to a power bank charger
27. April 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Eljay,
We appreciate you taking the time to share your experience. We're sorry to hear you had trouble with our power bank during your visit to A&E.
If you encounter any issues like slow charging, please don't hesitate to reach out to our customer service team.
We're here to help and ensure you have the best experience possible.
Thank you for your feedback, it helps us improve our services.
Team Joos
Scammers
Scammers, it’s been more than 2 weeks and I still haven’t received my money back, whenever I text them they tell me to speak to my bank that makes no sense, don’t ever use it. SCAMMERS
15. April 2024
Bewertung ohne vorherige Einladung
Antwort von joospower.com
Hi Kofi,
We're truly sorry to hear about your experience and any inconvenience this has caused.
While we process refunds as quickly as possible on our end, there are instances where delays may occur due to your bank.
Please reach out to our customer support team directly, and we'll work to rectify the situation and regain your trust. Thank you for bringing this to our attention.
Team Joos
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