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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Purchased a sample, and was expecting a thickish vinyl material suitable for flooring based on the example images. Turns out it’s simply a plastic sticker (paper thin) that’s very low tac. For perfe... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I am a long standing customer of Jes Rose, and I am so sad to leave this review as historically, the products have been top notch. However, when I received my last order of vinyl, the quality of the p... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I discovered Jesrosevinyl quite by accident on Instagram. I'm so glad I did. We were in the middle of completely revamping our bathroom. Tile effect wet wall panels were about to be put on. I found t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’ve used Jes Rose vinyl on multiple occasions, including on all the work desks in my nail salon, as well as home upcycling projects. I’ve also used a competitor brand and found the quality to be a mu... Mehr ansehen

Unternehmensdetails

  1. Geschäft für Dekoration und Inneneinrichtung

Vom Unternehmen geschrieben

Jes Rose is a UK based small business and the UKs leading vinyl supplier and the home of upcycling, self adhesive vinyl, peel & stick tiles and other DIY related products! We strive to supply you with the highest quality peel & stick products you can use on upcycling and in and around the home projects. We have over 500 unique designs which can be used on the majority of our products & we can even change the colour of most designs to suit your particular project.


Kontaktinformationen

3.5

Akzeptabel

TrustScore 3.5 von 5

209 Bewertungen

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Bewertet mit 1 von 5 Sternen

Ridiculous turnaround for samples and poor quality

I can understand that if you are placing a big order that the tiles will take some time to be dispatched, as they are made to order but I find it ridiculous the samples are also made to order. It states in the website to be sure of what you are orders and to have bought samples beforehand as they don’t offer refunds. It therefore begs the question why there are no samples good to go and instead long delays for dispatch to customers waiting to place orders. I think 7-10 days turnaround for samples is a poor show. I ordered on April 24th. They did not arrive until 3rd May. They are just pieces of vinyl covered with sticky back plastic. I would not buy as one of the samples came with what looked like a pubic hair and other dust hairs visible on the tile (I’ve sent them an image). I will buy a vinyl sheet or proper tiles or commercial branded ones that won’t have these issues. They are just not the quality you make them out to be.
Despite admitting fault and refunding me, they tried to get this review removed by questioning it’s legitimacy. Buyer beware!

24. April 2023
Bewertung ohne vorherige Einladung
Jesrose-Logo

Antwort von Jesrose

Hello, thanks so much for taking the time to leave your feedback. As mentioned via our email conversation yesterday we are a small business & make all of our samples to order also. We do not have the capacity to store 100 + designs & their samples or the investment to make all of these & let them sit in a warehouse. This is mentioned within our turnaround also so customers are aware before ordering samples are also made to order. Your order was dispatched promptly within the same week of ordering on the 4th working day way ahead of scheduled turnaround time. When buying from a small handmade business you unfortunately do not get the speed you would get with fast product chains but I can assure you the quality is second to none and worth the wait. We try our absolute best to make each & every customer’s experience the best within Jes Rose & a dispatch turnaround of 4 days from a small business is super fast! Hopefully one day we will have the ability to hire, grow & get a quicker turnaround time as the years move on :)


Response to edited review- Hello, thank you for editing your review, I'm glad to hear they arrived in 6 working days ahead of expected 7/10 working day turnaround.

Response to 2nd edited review- Hi again, I honestly think there is or was nothing we could have done to make you happy during your experience with Jes Rose; I’ve tried being helpful, responsive via email & do all I can to be the best we can. After reading your string of 1 star reviews to other small businesses just like us who also sound like they have exhausted all efforts to make you happy I truly believe we couldn’t have done anything more or better than we are doing. Thankfully our wide range of honest 5 star reviews reflect our products & efforts.

I have also refunded your order & wish you the best in completing your project.

Thank you!

Bewertet mit 5 von 5 Sternen

Second review from me :)

Second review from me :)

I nabbed some vinyl in the sale, and I'm impressed! I've previously covered a piece of furniture in vinyl I bought from another supplier, but it wasn't anywhere near as thick as Jes Rose vinyl.

This is thick enough to cover well, but not so thick I found it hard to work with. The quality is amazing, and I have a couple of other projects lined up already!

I've turned a piece of ikea furniture, from drab to fab!!

27. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

AMAAAAAZING!!!!

AMAAAAAZING!!!!

We ordered the stick and peel tiles and this has just transformed our tiny hallway so much and it looks incredible. We had so many compliments from F&F.
Quick response from Erin so friendly and helpful.
Quick delivery
Would have given more stars if I could.
If I had to say anything negative- it would be that the tiles were slightly expensive- however the quality is amazing.

8. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Renter must haves!

If you are renting then these vinyls are an absolute must to glow an otherwise basic place. So easy to apply too! No DIY skills required. X

17. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service, great product

This company staff are very friendly provide great customer service, responding to queries in a timely manner. I purchased the printed vinyl for windows, the product is really good quality and extremely easy to apply. I will most definitely be using them again and would highly recommend.

13. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

So EASY

I used the peel and stick tiles. The quality is really nice and they're quite warm underfoot compared to the old tiles we had. I ended up putting down self levelling compound over the old flooring because I didn't want to risk them not sticking well or showing grout lines. That was also surprisingly easy, so I'd recommend it to anyone. I had never done it before.

The tiles went down FAST. It was a rectangular room, but like most old houses, not exactly square. I put down all the full tiles first, then used a ruler and a stanley knife to get nice clean cuts. All said and done (including the screeding) took me about 3 hours. Tiling itself took about 2, with most of that being measuring and cutting all the half tiles.

20. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bloody brilliant!

From start to finish I was so impressed. Great range to choose from. Website clear and full of useful tips. Easy to order samples which I received quickly and I’ve now used vinyl for so many upcycles and it has been so easy to use and the quality of finish is superb

17. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered vinyl to decorate my children’s playroom

I ordered vinyl to decorate my children’s playroom. Turnaround time was quick & when it arrived, I was actually surprised at how good quality it was! I left the vinyl on for nearly a year and then peeled off without any issues. I will absolutely use again. Thanks jesrose!

10. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really happy with the quality

I ordered my vinyl just over a year ago, I was really happy with the quality and the vibrancy of the colours. I recommended it to my friend and hers also looks great. For my project I was doing leopard print stairs and this was just the product I needed ! A year on and it's still going strong :)

17. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Be more aware when reading

Be more aware when reading. I assumed incorrectly that I would be receiving a tile or at least half one as samples. So I ordered 2 of one style and 3 of another. Thinking I could put them up and just look and see how I feel about them in the bathroom and kitchen. The samples where a quarter of the size and patterned so I couldn't even match them up to see how the pattern would look. Really dissapointed with the whole process, also had to wait until after the 5th Jan for the order to be processed and receiving then only receiving today 14th Jan. And it is just a printed picture on sticky plastic. I for some daft reason was expecting more.

14. Januar 2023
Bewertung ohne vorherige Einladung
Jesrose-Logo

Antwort von Jesrose

Hi there. Thanks so much for taking the time to leave us a review. All sample sizes are noted clearly on the website. Peel & stick tile samples are half a full tile (15x30cm) & vinyl roll samples are just shy of A5 size. We are a small business and our warehouses were closed over Christmas like most others, opening on the 5th January. As you can imagine we had a lot of orders from Christmas to the 5th Jan to get through but did our best to get all orders out within the promised 10 working day turnaround time from the 5th January. This was achieved & this turnaround time was added to all email confirmations & the turnaround time page on the website so that customers were aware when placing an order of the timings. I feel the 1 star review is a little unfair & damaging to a small business like us given the scenario as we have all information correctly advertised on the website including shipping times & sample sizes too. In the future please note we are a very friendly bunch here at Jes Rose & would appreciate an email from yourself so we can be given the chance to assist you & fix your issue before leaving a 1 star review without giving us a chance to help!

Take care, Erin

Bewertet mit 5 von 5 Sternen

Sooooo happy

Luv my floor. I wanted a very presise colour and the company made it happen. Special mention to Erin who was in touch with me at every step and helped me cut down price as as always I want the most expensive things. Lol

25. November 2022
Bewertung ohne vorherige Einladung
Jesrose-Logo

Antwort von Jesrose

Thank you so much for taking the time to leave a lovely review. I am so glad I was able to help you throughout:)

Erin

Bewertet mit 5 von 5 Sternen

beautiful vinyl tiles…

Finally got time to add my beautiful astral star vinyl titles to my en-suite and I just wanted to say they have made such a huge difference to the room, it’s brighter, softer on our feet and just looks beautiful! I got samples from a few different companies and these titles are just a different level of quality! Easy to apply, very sticky (these things are not coming off anytime soon), the thickness and top coat that feels soft but is waterproof. Amazing product and would recommend to everyone!

On a personal note, I suffer from PTSD and this en-suite was a room I could not use due to flashbacks and panic attacks and I decided to take back control change the room with these tiles and I really can’t thank you enough for making this product as once we finished it, myself and my husband cried and danced in it! It’s made a huge difference to me and I thought you should know!

21. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Samples delivered on the 15th working…

Samples delivered on the 15th working day after ordering. I’d understand printing to order for final orders, but why not keep samples in stock ready to post?

Image quality varies between designs. Some are so low-res and therefore result in a poor print. I wasn’t expecting that at all.
Given how long it took for samples to arrive, I’ve since realised I can just get my own designs custom printed in a fraction of the time (and at a lower cost).

I personally am unlikely to shop with JesRose again due to the slow turnaround and the inconsistent quality between the designs.

16. Oktober 2022
Bewertung ohne vorherige Einladung
Jesrose-Logo

Antwort von Jesrose

Hi Alex, thank you so much for your review. I really appreciate hearing your experience. I would be keen to speak with you in regards to your sample order as we haven’t been aware of any orders being dispatched over our 10 working day turnaround time recently & I am concerned this could be a courier issue delaying your order getting to you which I would like to investigate further into.

As a small business with only a small amount of storage we are only able to keep some samples printed, ready to post but some do need to be printed which fall into our turnaround time. As we have over 500 designs we would need a large area to stock two types of vinyl types for each design. We do have a banner on the website noting turnaround time is 7-10 working days & this includes samples which are also mostly made to order. It’s sad to hear you have found elsewhere to get your own designs printed but I would love to connect with you & work with you by offering a discount on a custom design order from yourself in the future which will hopefully regain your trust in our business! I’m not sure if you are aware also but most of the time we are able to rush orders free of charge if we are notified. I hope all of this helps & again I am very sorry we let you down this time but hope we can help you in the future!

Erin - JesRose

Bewertet mit 5 von 5 Sternen

Wow!

I've used the vinyl sheets twice (once for my bath panel and another time for my kitchen splashback) and they were so easy to use and the quality is incredible. Despite the bath panel being rather awkward and meant a lot of bending, I managed to complete both jobs in 20mins. I loved them so much I used the peel and stick tiles on the bathroom floor and I absolutely love the result! Bought a couple extra because I didn't trust myself to manage it first go but they are so thick, easy to cut and so easy to use. Such a firm favourite brand in my house now and strongly recommend to anyone who wants to DIY and save a bit of money. Not the cheapest on the market but for good reason as the quality is amazing and they feel so long lasting. Once I've saved some pennies I'll be using them again for my ensuite. Thank you! 🥰

6. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sceptical but wow!

I’ll be honest, I was a little sceptical that these would work or look good but they have TRANSFORMED our bathroom! Our new build is 4 years old and had an uninspiring vinyl roll down, I didn’t want to spend a fortune making it look a bit more modern. I’d been following Jesrose for a while on instagram, so decided to bite the bullet and ordered the small astral peel & stick vinyl tiles. Only 8 days later (including a weekend & a bank holiday) they’ve arrived! Feel amazing, look great. I’ve just finished laying them and they look insane! So easy to use, thick but ply able. I am so impressed! Want to order some more for the kitchen now!

1. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I recently purchased the vinyl tiles to…

I recently purchased the vinyl tiles to update my kitchen floor and back splash. These are amazing! I was worried that they wouldn’t be as easy to use as the tutorial but they really are! Such good quality and look amazing, so many people who I sent pictures to love them too. I can’t wait to use again and to try out the vinyl roll to update a table.
Thank you!

30. August 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful vinyl

I have purchased from Jes Rose a few times. I bought the window and glass vinyl to upcycle an old mirrored cabinet and to refresh the glass on my ikea chest of drawers. I also bought the floor and wall vinyl in the astral star pattern and used it to renovate my porch floor yesterday. While the price is higher than other vinyl brands you can get from DIY shops, the quality is much much better and a lot easier to use. I completely changed my porch flooring in less than half an hour! Definitely worth the money. I will be purchasing from there again to do my kitchen splashback!

26. August 2022
Bewertung ohne vorherige Einladung
Jesrose-Logo

Antwort von Jesrose

Thanks so much for your lovely words Chloe! Your floor looks amazing & glad you like the quality of ours :) Thanks!!

Erin :)

Bewertet mit 5 von 5 Sternen

World class CS and product

It’s not often that I am compelled to write a review but on this occasion I experienced world-class customer service from Erin at Jes Rose which I really appreciate along with the high quality product which is easy to use, forgiving and aesthetically beautiful. Think you.

28. Juli 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Peel and Stick Tiles

I wouldn’t normally review but after purchasing the peel and stick tiles I felt I had to. They were so easy to use and I am absolutely in love with them. The whole team were brilliant and went above and beyond to create just the right colour for us. Cannot thank them enough for all their help.

25. Juli 2022
Bewertung ohne vorherige Einladung
Jesrose-Logo

Antwort von Jesrose

Thank you so much for your kind words Emily. It was a pleasure helping you from the designs, choosing the perfect colour & seeing the final result which looks amazing!

Thanks again.

Erin @ Jesrose

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