Sonymobile Bewertungen 76

Lämnade in min Sony Xperia E5 då skärmen reagerade väldigt långsamt eller inte alls när man försökte skriva något. Fick sms efter mindre än en vecka att den var klar och åkte 3 mil enkel resa för att hämta den. När jag ska slå in min pinkod reagerar inte skärmen precis som innan.Var ju bara att lämna tillbaka den direkt. Felet ligger väl hos serviceverkstaden men att Sony låter såna fuskare vara ackrediterade är ju skamligt. Får se om jag blir lika besviken när jag får tillbaka den nästa gång. Då är det slut med Sony för min del.

Sony xperia..ha ha a joke! Sony the biggest name in electronics.. I have an ongoing problem with my Xperia for months, not much of a problem you just can't use it☹! It's been returned 3 times now and still not repaired, come on Sony employ Technicians not monkeys. This is my third Xperia and it will be my last!!!!

Appalling service, had recycled my phone as I didn't receive emails from them (went to spam) and they never attempted to call me. Now saying they have followed protocol and will not even offer me a replacement device that I would happily pay for. Have filed papers to go a further route as I am totally enraged by the customer service (or lack of) and the blatant greed of Sony. Have moved over to Samsung as a result on both my TV and Phone. Will be changing my laptop also in the coming weeks.

Failed to honor warranty, where a brand new phone was damaged, probably by a heat when charging, furthermore, when I paid for a rapair, the original part wasn't returned to me.

Totally agree with ever other bad review. This company is APPALLING! My 4 month old brand new Xperia XZ phone 'over-heated' whilst it was on charge over night. Sent it in to be repaired - they said there is a faulty mainboard which is why it over-heated, but apparently on this brand new phone there is a small dent (which is impossible to believe on a phone that has no cosmetic damage and was always looked after with a cover and screen protector) so my Warrantee is now void, they are now trying to charge me £273 for a phone replacement when the fault (the faulty mainboard) is not even my fault!!
Additionally, have had to wait 4 weeks to even receive a quote from Sony, and the quote does not even go into detail about what is wrong with the phone. It is only after nearly 10 phone calls throughout the 4 weeks that I have finally found out what is wrong with my mobile. DISGUSTING! Have always had Sony phones, and so has all my family - Mother, Father, brother and sisters. NEVER AGAIN will we buy a Sony Mobile after this awful treatment!
The issue is as yet still unresolved.

9 month old Experia 5 failed to restart after a software update. Sony won't fix the problem & won't replace the phone as there is cosmetic damage to the case. This issue has been going on for nearly 3 weeks & has been referred to their 'Escalation Team'. However, this team doesn't seem to realise that their role is to add urgency to the proceedings. After 4 days, still faced with a wall of silence. It would seem that Sony's policy is to frustrate the customer to such a degree they give up. Such a shame as for the last 30 years, I've held the Sony name in such high regard.

I guess this review will have the same impact upon Sony as the previous ones & will change nothing. Caveat emptor!

After sales support of shocking enough not to buy a Sony phone.

Sony will receive your phone for free, but if you don't like their quote, charge you £20.54 for a quote for repair. They will also repair what they see fit, and not what you ask for. For example, I asked for a battery repair, and this came to £142, which is obviously extortionate, because they insisted that they needed to repair the rest of the phone (which I didn't want doing).

They even refuse to supply genuine sony parts to make a repair yourself, or to take it to someone else for repair. In my opinion, you're better off going to another manufacturer who will supply you the parts to save you being ripped off, as everyone knows batteries have a finite life, and need to be replaced, so getting away with charging £142 every two years is daylight robbery, and people shouldn't put up with it!

I recently purchased a Sony Xperia z5 compact from the store.I am very unhappy with the customer service in regards to the promotional offer going on the website.
The offer is to buy a smart band along with z5 compact. I was unable to buy because of out of stock and I raised it with the customer just after placing the order.
I again called the customer service when the band came back again in stock.

It took 5 days for customer service to resolve the issue and they came back with a suggestion of returning the product as they will not be able to give the promotion.

The promotion does not have any condition of until stocks last ( the reason i was told for not sending it to me).

Currently the website say "coming soon" for the SWR band.

One of the major reason of purchase was the promotional offer, and if sony cannot deliver any offer please dont put it on your website.

Also I havent emailed me with details I have asked for from the customer service representative.

A very unhappy customer,
Akansh

Xperia CARE???
Xperia Z1 phone had stopped holding charge so I asked them if they would replace the battery under warranty
1) They insist that you send the phone in to them for "evaluation" to decide if the issue was covered under warranty or requires a paid-for repair
2) If they deem it not to be a warranty repair they fix a price. If you decide not to have their specified repair completed, they will charge you to return the phone (or keep it themselves).
3) They do not offer simple menu pricing - making it impossible to make an economic decision ahead of any "evaluation"
4) After taking a leap of faith and submitting the phone for repair, they deemed that the "issue is not due to defects in design, materials or workmanship" and that "damage has occurred". Really – damage to the INTERNAL battery in a sealed phone that shows no sign of external damage – how so? Against my better judgement, I decided to pay for the battery replacement, rather than pay for the return of an under-performing phone.
5) The phone came back with an OLDER version of firmware than it had when sent in. And worse, the version was locked and could not be upgraded to current. They had also missed some additional repair requests to replace the headphine jack and one of the waterproof covers.
6) Sony eventually sent me a replacement phone - exact same issue regarding the firmware. The repair center had a process that was loading the wrong firmware image after repair, though they would not acknowledge this.
7) After some time with Google, I figured out a method to re-flash the phone myself over USB.

Xperia Care (?) team don't seem to realise they are up against competitors like Apple, with simple menu pricing and a walk-in face-to-face service that gets your phone repaired and running within 1-hour,
Who would opt for weeks of wrangling with faceless people who have zero interest in customer satisfaciton.

In my experience, Sony phones are fantastic. After sales service is shocking and a reason NOT to buy

I purchased a Sony Xperia Z3 via Tmobile in November 2014. I also purchased the Sony extended warranty to cover the phone further and guard against accidental damage. From the time I purchased the phone until now, I have had problems. At first, I wasn't getting text messages. I had to restart the phone when I realized that I had gone some extended time without receiving any text messages or phone calls. This is unusual for me due to my profession. I decided to restart the phone. Sure enough, I received a multitude of texts that I had not received for a 4 day period. This issue continued to occur on a regular basis. Fast forward to March 2016. The phone has almost become a brick! The screen does not respond to touch anymore. The phone rings and I can't see who's calling nor am I able to answer. I called Sony and they gave me the run around for more than an hour. I was transferred 4 times to 5 different representatives. Each of them looked up my purchase and stated that I was out of warranty. Each time, I had to tell them that I had an extended warranty plan. Each time, they finally acknowledged this fact. Each time, the rep stated that they could not locate the model number! I told them that it was an Xperia Z3 D6616. Still, they couldn't locate the model! Finally, the last rep stated that he did see the model when I told him to Google it! The rep went on to state that Sony would not repair the phone. Instead, Sony would issue a "buyout" of the phone. I guess they have a fee schedule of what they will pay for based on the model. In any event, the rep issued a reference number. He asked me to submit a proof of purchase. Funny, they see that the phone was purchased and that the factory warranty had expired. But they couldn't see the purchase nor the purchase of the extended warranty! What a joke! I can't believe Sony has fallen this far. Too bad they are destroying what was once a proud and reputable organization.

I've been Sony's loyal customer for years and spent thousands of euros on their products, I can only say that I am really disappointed in Sony Xperia Z1 Compact and their claim to be waterproof, I even bought dock very first day so seals would not get damaged and that they are properly sealed. Yesterday I finally decided to take few pictures underwater in pool and after like 10 min's (in that 10 min's phone was underwater around 10 times for 5-15 sec each, depth was maybe 40 cm tops) the screen started flickering and the phone restarted by itself, I dried it out but the next morning phone was dead. I am really careful with my stuff/technology, if this happened to me i wonder what would happen when ordinary user without dock dips it into water. Same thing happened to my friend with Xperia Z3 Compact, he's IT guy so he is extra careful with his stuff too, obviously this phones aren't as waterproof as Sony claims. This was the last cent Sony got from me (and my friends probably), I know I learned my lesson.

me tablet z2 sefcak i the thatstation only 36h after i beyet.

dount bey sony tablet
bad screen

Min Sony Xperia Z3 holdt i under 3 måneder. Aldrig mere Sony, og aldrig mere Android...

Jeg er endnu en af de relativt mange forbrugere som har købt en Sony z3 compact, hvor glasset pludseligt krakelerede.
Efter en lang sags gangs hos teleselskabet 3, hvorfra telefonen blev købt, har jeg nu endelig efter knap en måned, modtaget Sonys kortfattede og helt standardiserede afvisning af fejlen.
Telefonen har lidt fysisk overlast!
Det er så kun glasset der er krakeleret. Ingen slag- eller stødmærker i øvrigt! Personligt mener jeg at dårligt glas kombineret med en termisk påvirkning fra komponenter i telefonen, har fået glasset til at krakelere.
Jeg har så haft telefonisk kontakt med Sony. "Hvis du kigger på nettet, er der ligeså mange tilfælde hos alle andre nye telefoner"... var Sony's besked.
Dette viser sig at være faktuelt forkert. Underligt argument og sikkert et forberedt svar til de sandsynligvis efterhånden mange sager Sony får på deres nye telefoner.
Tjek nettet hvis du overvejer at købe de umiddelbart attraktive Sony Z3 telefoner.
Der er masser af sager om selv destruerende glas på disse nye modeller fra Sony.

Har lige købt mig en sony xperia z3 compact, og ville tage brug af tilbuddet, hvor man kvit og frit kunne bestille headsæt og sportsrem med efter man har købt en sony xperia. Når jeg så prøver at bestille den, får jeg en meddelelse om at værdikuponen ikke er gyldig i øjeblikket og jeg skal prøve igen senere (har prøvet i 3-4 dage nu og den skriver stadig det samme). Ringer så ind til kundeservice, hvor jeg får af vide at der ikke er en medarbejder ledig, jeg indtaster mit telefon nr. så de kan ringe tilbage når der er en ledig (3 dage efter har jeg stadig ikke hørt noget fra dem) jeg har skrevet til dem på facebook, men her får man heller ikke noget svar. syntes det er utroligt at en så stor virksomhed, kan agere så uprofessionelt og mest af alt minder om en lille lokal virksomhed, hvis eneste formål er at tjene nogle penge uden nogen som helst omtanke for deres kunder !

Jeg ville egentlig have købt en Iphone, men blev anbefalet en Sony Mobile Z3 Compact da kameraet var bedre, den var vandtæt og oven i købet billigere end en Iphone.
Kun 4 dage efter at have erhvervet min mobil, var jeg så uheldig at min nye telefon gled ned i toilettet. Per refleks blev den fisket op på et splitsekund og tørret af. Først nu tænkte jeg "rolig nu, telefonen er jo vandtæt"! Det skulle vise sig at telefonen IKKE var vandtæt. Til Sonys delvise fordel, skal siges at brugsanvisningen da også kun beskriver at den er vandafvisende, MEN reklamevideoen viser noget andet. Her ser man nemlig glade badende unge mennesker tage undervandsbilleder med deres Sony Mobile Z3 Compact. Min telefon var død og den blev afleveret til reparation. Til mit held blev det ikke nødvendigt at diskutere om garantien ville dække. En uge efter havde jeg min telefon tilbage, og jeg var glad!
5 dage efter opdagede jeg at jackstikket ikke fungerede, så jeg kunne ikke anvende head phones. Igen til Sony, men igen havde jeg min telefon tilbage efter 1 uge.
Min nu snart kun 2 mdr. gamle telefon begyndte nu at slukke af sig selv. Derefter tændte jeg den igen, og gik i den tro at jeg selv måtte have kommet til at slukke den. Pludselig var touch screen død!
Igen til Sony. Der har den været siden 2 februar 2015. Idag er det 3 marts 2015. Der ventes på en reservedel!! Og jeg har ikke nogen telefon!
Jeg synes at det er uacceptabelt at er stort firma som Sony lader deres kunder vente så lang tid på at deres elendige produkter bliver repareret. Jeg orker ikke engang at indlede mig i en kommentar om det uetiske i at vise reklame videoer hvor produktet er i stand til mere end brugsanvisningen beskriver.
Jeg skal i hvert fald ALDRIG mere købe en Sony Mobil!!!!!

I have had to send in my mobile phone for a repair as the glass is apparently too weak for normal use! To make this short and sweet, their customer support are not able to give any help or information relevant to how long the repair would take, if and how much it would cost, what work is being carried out, etc. To make matters worse I got an email that just said: "Unfortunately, the repair of your device has been delayed."

NOTHING else. The customer 'care' agents also do not seem to care that I am upset and keep trying to fob me off.

Jeg fik en SonyXpireZ3 telefon i august måned. Jeg var glad for den passede meget godt på den, havde den altid i cover og den var aldrig udsat for fugt, slag el.lign. Efter 4 mdr. gik den pludselig i stykker, skærmen viste først nogle bølger og man kunne ikke slukke telefonen. Efter en times tid var telefonen helt "død".
Jeg oprettede en RMA sag hos ComputerSalg, der sendte telefonen på værksted hos Sony. Her sagde man blot at telefonen havde været udsat for væskeindtag og man ville ikke gøre videre - ydermere sendte man en regning på 375 kr!
Meget, meget dårlig service både fra Sony og fra ComputerSalg.dk.
Mit råd: Køb ALDRIG en Sony mobiltelefon - og handl ALDRIG hos ComputerSalg.

I would like to share my experience with anyone who reads my review. In march 2014 I bought myself a Sony Xperia Z Ultra, the phone was brand new with a (1 year warranty). The phone was always looked after very well and was never dropped. Now people have had the same problem but not everyone which is that the screen randomly cracks, yep without self inflicted damage. Now this caused my phones digitiser not to work so I was stuck with a phone that I could not use. So I phoned Sony customer care and was waiting to get through to a person for 45 minutes!! When got through there was a lack of communication coming from this person. He explained that it is very unlikely for a phone to randomly crack and he was arguing with me, so I demanded for it to get looked at etc... Sent my phone of the next day with the box and all accessories, Royal Mail 1st class recorded delivery... didnt get a response back till two weeks! The response was a letter saying in other words it was your fault you have to pay £158 pound to get it repaired, another £13 pound to send it back to you, dont get back to us in 90 days we will economically destroy your phone. So I was so annoyed phoned them up and they said that this was done by either dropped or sitting on, when i can can assure you that that has never happend. So I was not going to pay silly money for something that was not my fault and so I paid money for my own phone to get sent back to me, which is weird i paid £5.80 to get my phone sent to them and I had to pay £13 pound for my phone to get sent back. A week later I got my phone back, the box I gave them was not there, nor my charger or my headphones. But worst of all my phone was more cracked than it was before! I am disgusted with Sony and I have nothing more else to say. I am using a Samsung S5 at this present time and have had no problems at all.