Sonymobile Bewertungen 76

I have been using the Sony Xperia 1 for the last 3 weeks & I have to say it's a terrible phone.
Firstly the 4k HDR display it's just does not get bright enough for viewing unless you are in a dark room. Secondly the camera is an absolute garbage, when recording videos in 4k or hd the frame rate is so bad the videos loses a lot of the details. Image stabilization is not good either just slight movements & videos becoming jumpy, fingerprint reader most of the time requires multiple attempts to open the phone. Come on Sony get your acts together, you build some of the best hardware in the industry but your software is absolute garbage.
Never buying an Xperia phone again.

I had to send in my xz1 for repair because the antenna got hot, had a bad recieption, no more gps and the screen got a burn mark. Where I bought the phone did not excist anymore and it come originally out of the UK while I bought it in Germany. Nevertheless it was fixed and send back perfectly within a week, no questions asked. It is not always bad :)

My Sony earbuds broke so I contacted them and they told me I needed to get hold of their Xperia division which I found very odd considering there were headphones and not an actual phone I then sent them off and three weeks later i was still waiting for a reply I contacted them they sent me numerous emails constantly asking me the same things for my details I then received a phone call from someone in India who I could not understand and they didn't understand anything I was saying as the time of writing I am still waiting for a solution

Took almost three months to get Sony to accept my phone back under warranty. They continually fobbed me off with resets and such repetitive attempts at a solution. Every new person I spoke to got me to do the same things over and over again.Couldn't get them to send a label to me ,they eventually did.Their couriers gave about 15 mins notice via text they intended to collect the phone every time.. always when I was out at work and always to the phone they were meant to be collecting.
The issue was that it did random things like turn on torch,flight mode and bluetooth even after you turn it off,which is a massive security issue. Eventually got it to there service centre after weeks of calls and timewasting. They agreed it was unrepairable. Sent a replacement back to me 28th March.courier lost it that day.sony filed a lost phone claim 3pm 29th March as courier confirmed that it was totally lost. It's now 12th April and I've had no word,no replacement for the phone they lost and no one at Sony knows what's going on other than the fact they will keep me without a phone for weeks when they are at fault.This is obviously a shortened account of weeks of calls and problems The worst customer service I've ever experienced.Ive been loyal to Sony since the xperia Z..... now its Goodbye Sony

Was having network issues with my xz2 and after months of calls to the network provider I was told there's no problem with the the network it's the phone I explained it's still the same even if I put the sim into a different phone they insisted it's the phone so I sent the phone away to sony in the mean time I was calling the network and sure enough they fixed the problem I then got a message from Sony saying we've found the problem it's the charging port unfortunately it's not covered by warranty even though the phone is only 8mths old but we'll fix it for £219 I refused and explained the issues I was having they wouldn't listen anyway I paid £25 to have the phone returned when I got it back there we're chip marks all over each side of the phone and the charging port wasn't even put back together properly it was in a slanted angle that it was difficult to even connect the USB charger seriously Sony thanks for fcuking my perfectly good phone up,

Bought an XA1 only two months ago. The phone worked great, until one morning the phone stopped charging.

The phone was in great condition and has been looked after very well. After I sent it back to Sony, they told me it would cost £50 for repair. the warranty would not cover the cost because there has been damage to the charging connector.

Absolute nonsense, I have owned Sony mobiles for 7 years and have never had an issue like this. There is something faulty and they don't want to admit liability.

Great stuff from Sony, on the eve of Christmas they have given me the following options -

Repair for £50

Send back the faulty phone, for the cost of P&P

Recycle my £180 two months old phone, and receive a £20 voucher

Shocking from Sony.

They sent me a photo to 'prove' the damage to the charging connector. True, there was damage, but this was not done by me. I wish I had taken a photo before I sent this away.

Disgrace

SONY EXPERIA ZX1...det gode : Den tager flotte billeder og den har metal kasse - hvilket er det bedst på mobilen, da man så kan anvende den at knappe bajer op med. Resten af mobilen : Det er mest langsommelige, dårlige, strømslugende mobil jeg nogensinde har været i besiddelse af...havde det været fordi dens fordel som oplukker, havde den været kastet ud af vinduet flere gange...ALDRIG KØB SONY MOBIL, med mindre du har 1 minuts ventetid HVER GANG du skal gøre det mindste...altså hvis den når at crash inden da.

I have purchased Sony Xperia xa1 on 06-12-2017 from poorvika mobiles chettikulam, nagercoil Kanyakumari district tamilnadu. But now that mobile have display problem for three times with in nine Months now I change display changing procedure using warranty. But after 1 year how to I change display. So please u gave the correct solution for me. My mobile number is 9789124162. Otherwise please change my mobile phone.

Have a Sony Xperia x performance and was told that I will get the Android Oreo in October 2017.... now it's August 2018.... still no update !
They promise that some of their devices will get the Android Pie update in November, haha what a laugh🤣 like that's going to happen!
How about making good on their first promise?
I have now stopped buying Sony devices for me and my company, using Samsung now days and get my updates as they should be 😁
My recommendation is to STOP BUYING SONY.
There is so many better options it there today, use them!
Cheers

This is a disaster of a company, customer services is shocking, no support, no care from Xperia Care.
My phone is broken almost two months now, they kept it and they ignore all my emails.
THIEVES! Be aware!

Sonu c5. Ultra ki modernised price kya h

Great phones but poor customer service and support. I had a XZ1 Compact for only a month before it suddenly bricked and had it sent back for 'repair'. It took a month before I got it back and the replacement unit had a faulty microphone. The support agents don't really care about your problem, only said to return it again, and again. When I complained about the product and service, the support agent just ends the chat without saying anything.

I had many software issues which meant my phone would not stay connected to WIFI correctly and it would loose data connection and need restarting all the time.

It also became less sensitive on the sides of screen.

Due to some cracks on the screen, they told me that it could not be repaired (not even just the WIFI/data connectivity).

And I needed to pay 199£ for a replacement phone plus delivery of around 20£ish

The phone cost me about 160£ delivered from Sony Mobile Ebay store when I first bought it.

ABSOLUTE RIP OFF, SHOCKING SERVICE FOR A 3 MONTH OLD PHONE.

I should of read more reviews as there are lots of problems with Sony phones.

I had a Sony Xperia Compact phone that had a defective microphone. The sound was quiet and muffled to anyone listening on the other end. By the time I realized how serious this problem was, it was too late to return the phone, but I expected I would be covered under Sony’s warranty. I was WRONG.

Sony does not stand behind any product sold on the Internet. They will tell you the device was not sold by an authorized seller, so they will not honor the warranty. Why should it matter where you buy the phone? If you buy it brand new, and it has Sony’s name on it, Sony should stand by their warranty.

What is worse is that Sony gave me a return authorization number, so I actually did send the phone in before they notified me that it would be returned without being repaired. It took ONE FULL MONTH just for them to return it. I doubt they could have fixed the problem anyway.

In summary, my experience is that Sony makes low quality junk, and they do not stand behind it.

Appalling, horrific experience trying to have same phone repaired for same fault for 2nd time in 4 months.
Service Request: 1-36001158784

Sony technicians broke my phone, returned it falling apart and offered £300 replacement (the phone can be bought not from Sony for just above £200). Nearly every representative I spoke to was rude and patronising. None of them show the smallest amount of willingness to solve the issue. In the end I was told that it's my problem and I will not receive any help from Sony. Now I'm waiting for their complaints procedures and intend to take it further for damage of my property. Truly astonishing attitude across employees of the company of this magnitude. For the sake of actually helping their customer, due to their own serviceman shortcomings, they lost custom worth thousands of pounds, as I will never buy any product of this company again and spread the word as far and wide as I can.

My experience at Sony Mobile UK has been despicable. I have sent my phone back for repair three times, each time coming back still broken or the same problem occurs within a week. I have been without a fully functioning phone now because of this for months, which has been a huge inconvenience. I have wasted hours and hours (seriously, too many hours) talking on the phone with tech support or sales or complaints managers and talking on the online chat - not to mention all the time wasted posting the phones, clearing them of data, doing software repairs, restoring them and setting them up how I like it only to do a factory reset yet again. The tech team are now saying they can't help and sent me to sales, and the sales team and saying they can't help and sent me to tech. It's been an exhausting, infuriating, belittling ordeal and I will definitely not be buying from Sony Mobile again and highly recommend no one else does either.

really disappointed with my latest purchase. Won't be going back for more

Sony mobile Phone... The worst expirience ever... I would never hope anyone have to own a sony.. It is better to get a foot hard in the face than having a sony Phone. I am on the 4. Z5 premium, changed on warenty, still it is just shi...t. I the future I will rather jump out from a tall building than owning Any Sony product
Just a bad produckt. Sony