Utility Warehouse Bewertungen 

I have had problems with broadband, and every time i try to phone i am left hanging on the end of the phone.

Engineers turned up on time at 8am & quickly got on with the installation. There were three in all who had to work in torrential rain but they were friendly & tidy. Internet seems to be more stable & working faster.

Only issue is the brown box on the front of the house looks awful. My property is a pale green render & it would be nice to have been given a box colour option that blended in better, rather than one that just suits brick houses. Also the cabling goes down the side of the stairs & across the skirting which looks horrendous. With a bit of effort it could have been directed through the void under the stairs & looked much neater.

Further to my review of 20 August 2026 (for a company I don't even use but are disturbing my peace of mind) I am still receiving demands for payment for bills I am not responsible for as I only moved into the property in July and have a different energy supplier. I have never been a customer of Utility Warehouse and will now avoid. Why do Utility Warehouse think sending bills in someone else's name to my address is going to get them paid? If I receive another outstanding bill I will raise a complaint with the Energy Ombudsman, so get it sorted.

Utility Warehouse is easy to contact and to get a clear speaking human being at the other end. They are always very pleasant, professional and helpful. I know other users of all ages feel the same. Would highly recommend.

Following my previous negative review about the bulky equipment used and the upset to my hpme inside and out in a supposed upgrade I was asked to contact the technical team. Waste of time.

Everything is made so easy for the older generation. Emails are easy to understand, as are SMS messages.
There is also a telephone no. Where you can speak to someone.

It’s a pleasure dealing with this company, everything under one roof!!
😊

It’s great to have most of my bills all on one direct debit and I can see how much I am paying inc broadband mobile gas and electricity. It’s really helpful. I am also so happy that I get to speak to a human when I have a query. That is amazing

After being transfer from Talk Talk to Utility Warehouse the Broadband issue I had with talk was still not resolved and I still had poor wifi connection issues
Numerous phones calls
Emails . they have been unreliable and incompetent regarding my numerous complaints.
Instread of keeping to my original contact they signed me up for 24 months contract with out my consent!!.
They have Disconnected my internet connection without my knowledge (I have been without internet connection for months)
A customer service advisor told me he Had not terminated my account.. He had gained my trust only to telling me a pack of lies!!?
Utility Warehouse are still sending me msg saying I owe them money and ignoring my emails.. And so the exhausting saga goes on.. And I don't have internet connection with them anymore
Unbelievable bad treatment I Don't Recommend it to anyone!!

Always kept up to date on account and advise of pricing per KW and daily rate.

The help that I received from Jess was amazing, she was very understanding and her tech knowledge was brilliant.

UW bought talktalk so my broadband account naturally went to them. What an absolute nightmare. Can NEVER get through to anyone on the 0333 777 0777 number. My router packed up and I was without internet for over a week. Because I could not get through on phone I tried the whatsapp. Absolute shambles, would take 10 hours to reply, but if I did not reply I would be cut off the chat after 10 minutes! Sent me a new router without a stand! When I asked for a stand I was told " Sorry we don't have any" . Total joke. Currently looking to change asap. This is a bonafide feedback, and my account number is included if anyone at UW is bothered. Probably not

The recent upgrade of our broadband was done with consideration and planning with us and we were kept informed with times and dates and given options, on the day all went to plan and there was no mess

Our Wi-fi was recently upgraded and the customer service was great. I had regular emails and SMS messages to keep me updated. They engineers talked me through what was going to happen and it was very tidy. The broadband is much faster than before. Great job!

I received the wrong connection lead, leaving me without the internet connection for a long weekend.
Poor advice about the power switch also hindered my enjoyment until I worked it out, so better instructions in future please.

Did exactly what they said they would do! And being courteous and kind !

I was given full fibre into my house at zero cost to myself

All my bills in one place
Easy to excess website and app
Ease of topping up cash back card via bank transfer or just 5 free top ups from a bank card.
Only things I don’t use are home insurance and Apple Pay

Easy to get in touch with customer services.

Very helpful customer services assistant who dealt with my quickly and efficiently

Keep losing signal every now and again. It was better before the conversion to fibre