It was not clear when I set up my ISA that no confirmation of my account number would be sent and so I was unable to access my account. The telephone agent understory needs and clearly and efficiently... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... Mehr ansehen
Unternehmen hat geantwortet
Patient beyond belief. OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or su... Mehr ansehen
Unternehmen hat geantwortet
Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Vom Unternehmen geschrieben
Kontaktinformationen
Vereinigtes Königreich
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.7
Hervorragend
892 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
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Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Helpful and Patient service
Ramsiya was very helpful and patient helping me to navigate access to the website and my account, despite having a very bad line.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von EQi
We're happy to hear that you had such a positive experience! We appreciate you recognizing the patience and assistance provided, especially when navigating access to the website and your account.
Helpful advice re personal online ISA account
Your online portal is not very user-friendly and your customer care adviser, Ramsiya, was extremely helpful in talking me through various methods of viewing different aspects of my on line account.
8. September 2026
Antwort von EQi
We appreciate your candid feedback regarding our online portal and are glad our colleague was able to assist you effectively. We are always working to improve our digital experience for all users.
Help with account access
It was not clear when I set up my ISA that no confirmation of my account number would be sent and so I was unable to access my account. The telephone agent understory needs and clearly and efficiently helped me find the information that I needed.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von EQi
We appreciate you sharing your experience. We understand that not receiving immediate confirmation of your account number caused some initial difficulty in accessing your ISA. We are pleased to hear that our telephone agent was able to efficiently assist you in finding the information you needed. We are always working to improve our processes.
opening a new account
Ramsiya was ever so patient and helpful, even when things repeatedly went wrong on line, and her perseverance and pleasant manner got us there in the end.
4. September 2026
Antwort von EQi
We're happy to hear that you had such a positive experience! We appreciate you recognizing the patience and perseverance provided, which led to a successful resolution.
Absolutely rubbish service…
Absolutely rubbish service…
On hold on the phone for over 10 minutes and no closer to doing a trade.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von EQi
We sincerely regret the extended wait time you experienced. We are actively working to improve our phone service to ensure quicker assistance for all our customers.
Problems with logging into my Account.
Ramsiya was very patient with me as I had problems logging into my account. Eventually all was resolved. Many thanks.
4. September 2026
Antwort von EQi
We're so glad to hear that our team was patient and helpful in resolving your account login difficulties. Thank you for sharing your positive feedback.
THE CUSTOMER REPRESENTATIVE WAS HELPFUL…
THE CUSTOMER REPRESENTATIVE WAS HELPFUL AND UNDERSTANDING.
HOWEVER IT WOULD HELPFUL IF SHE TALKED SLOWER.
2. September 2026
Antwort von EQi
We appreciate your feedback and are glad our representative was helpful. We will certainly consider your suggestion about speaking slower to improve our service.
Priyanka who took my call was very…
Priyanka who took my call was very professional and helpful 5 star ⭐️ service!!
2. September 2026
Antwort von EQi
We're so glad to hear that our team member provided such professional and helpful service. Thank you for sharing your positive experience!
Great Service
The representative was so patient with me when I was struggling to understand the online portal. Thank you. Lovely lady. Great service.
28. August 2026
Antwort von EQi
We're happy to hear that you received great service! We appreciate you recognizing the patience and assistance provided, especially when you were struggling with the online portal.
Scripting sorted it out with no problem…
Scripting sorted it out with no problem cheers
26. August 2026
Antwort von EQi
We're so glad to hear that our scripting solution was able to resolve your issue without any problems. Thank you for your kind feedback!
I needed help setting up and using the…EQi app
I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we do not use the application often (or ever before) people need assistance in good plain language. Overall a great experience (and I came away with money in the bank) thank you.
24. August 2026
Antwort von EQi
We are delighted to hear about your positive experience with our share dealing app and the excellent support you received. It's wonderful to know that our team was patient and provided clear, helpful assistance, especially for those new to the application. We appreciate you sharing your feedback.
Great service today
Great service today, thank you.
I always find EQI's website horribly clunky and difficult to use but Ramsiya was really helpful, friendly and professional today. Thank you Ramsiya for making the process much easier.
21. August 2026
Antwort von EQi
We are so glad to hear that our team member provided you with such helpful and professional service today. We appreciate your feedback regarding our website and are always working to improve the user experience.
Had a query on my ISA account
Had a query on my ISA account
Your agent Manish promised to call me back which he did.
Explained the process of transferring from one account to another very helpful chap
21. August 2026
Antwort von EQi
We're so glad to hear our colleague provided such helpful assistance with your ISA account transfer. We appreciate you sharing your positive experience!
Amazing service
Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to do or couldnt help me.
It turned my day around.
She is a world class superstar!
19. August 2026
Antwort von EQi
We are so pleased to hear that our colleague was able to resolve your access issue efficiently and turn your day around. We appreciate you sharing your positive experience with us!
The gentleman that I spoke to was very…
The gentleman that I spoke to was very helpful, explained everything thoroughly and sent me the forms that I needed.
His accent was quite difficult for me to understand, but we were both very patient and we got there in the end!
20. August 2026
Antwort von EQi
We are delighted to hear that our team member was able to provide you with thorough assistance and the necessary forms. We appreciate your patience and understanding, and we're glad you ultimately received the help you needed.
Extremely helpful call after I had to…
Extremely helpful call after I had to write to Eqi having not been able to access my account for many years. The gentleman who helped was very nice and it was a quick and easy conversation to get me back online to view my account.
20. August 2026
Antwort von EQi
We're so pleased to hear that our team was able to help you regain access to your account quickly and easily. We appreciate you sharing your positive experience!
Manish was extremely helpful and…
Manish was extremely helpful and knowledgeable. He went out of his way to be polite and solve my problem.
19. August 2026
Antwort von EQi
We appreciate you sharing your feedback. We're happy to hear that our team member was helpful and knowledgeable, and went out of their way to resolve your problem.
I called and spoke with Ramsiya and she…
I called and spoke with Ramsiya and she was extremely patient and helpful in dealing with our requests. Thank you Ramsiya.
12. August 2026
Antwort von EQi
We are so glad to hear that our team member provided such patient and helpful assistance with your requests. We truly appreciate your kind words.
Always happy and keen to help.
18. August 2026
Antwort von EQi
We are so pleased to hear that you found us to be helpful and enthusiastic. Your positive feedback is truly appreciated. Thank you!
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