Vitality Bewertungen 

Friendly, helpful and very efficient. Thank you

The whole experience was ludicrous. My daughter and I spent nearly an hour on the phone trying to arrange physiotherapy for her. The person dealing with us wasn't able to confirm an appointment but told us that they would get it sorted out. Unfortunately, this didn't happen and I've had to get back on the phone again today to try and resolve things.

I spoke with Dave who supported me with my daughters health referral. I find the app can be a little tricky to navigate but the phone support is clearly where Vitality excels! Dave was personable, thorough and informative! 5*

Very helpful

The gentleman on the phone to me today was so friendly and efficient. He quickly responded to my queries with a very detailed response.

Really helpful customer service!

She was very helpful and so not to panic cause I couldn’t understand and do it so she helped me a lot. I do really appreciate there’s not many people in this world that would help you not even your daughter but I’m so glad she helped me. May God bless her, thank you. Do really appreciate it.

Good, professional service and communication. Angela was very helpful and easy to talk to and did a great job in progressing my care to the next stage in setting up the hydrotherapy and advising on next stage physio. Great to be able to use Nuffield Health for my treatment

Really clear, helpful, prompt advice provided by Customer Service rep.

I found one staff member very unhelpful in their attitude asking questions that I had already answered, almost making me feel guilty for phoning and although my claim had already been accepted making me feel as though I was being interrogated and for some reason I shouldn’t be making a claim. I was only phoning to register the procedure number of my operation! The wait times for calls to be answered is too long.

What made my experience great was Azima the girl who took my call she was very good very professional and covered everything I needed to know

I was able to get a GP appointment online the same day and was referred to a consultant within 24 hours

Rachel was very helpful, clear and constructive

Your telephone consultant (Indira?) was most helpful and attentive and spent several hours trying to source an appointment for me with a neuro consultant/doctor. Sadly no appointments were available before my 13 October NHS appointment. This was no reflection on Indira and may signal a need to find more Vitality approved neuro partners

I phoned twice today and both calls were great. I felt both were on my side and wanting to help. Both efficient and helpful! Brilliant!

At a time when things are stressful, Jonathan made the entire process simple and held our hand while explaining our options for some mental health counselling sessions. Amazing old school service. Thank you